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this reminds me of when my CalWORKs worker said my bank statements weren't good enough proof of my savings account because they were printed at home even though they had my name and account number and everything!!! i had to go to the bank and get them stamped!!! so annoying how they make everything so complicated!!! good luck with your SAR7!!
I'm a benefits advocate, and here's what you should know: If your SAR7 deadline is approaching and you're having trouble getting verification, you can request a "reasonable accommodation" due to timing issues. Call your worker ASAP and explain the situation - that you're actively trying to get the correct documentation from EDD. Also, if you submit your SAR7 with whatever verification you have by the deadline (even if incomplete), and then submit the correct documentation within 30 days, they should restore any benefits that were temporarily discontinued. Make sure to document all your attempts to get the verification (dates you called EDD, etc.). Most importantly, don't miss the deadline - submit something, even if imperfect, and include a written explanation of your efforts to get the proper documentation.
have you checked your benfitscal account? sometimes they post notices there faster than they come in the mail. might explain whats going on without having to call
One more thing to check - does anyone else in your household receive CalWORKs Cash Aid? Sometimes when there's a change in household composition due to someone going on SSI, they recalculate both programs and may have accidentally added Cash Aid to your account instead of just CalFresh. The amount ($1,831) sounds more like it could be a combined CalWORKs + CalFresh issuance rather than just food benefits.
We don't get Cash Aid, only CalFresh. I managed to finally get through to someone using that Claimyr service another commenter mentioned. The worker confirmed it was an error - they somehow entered my son's SSI as a deduction instead of income! They're fixing it now and said not to spend the extra money because they'll be adjusting the balance on my EBT card within 2-3 business days. Thank you all for your help and warnings about not spending it!
That's amazing news! I'm still trying to get through. Did they just fix it while you were on the phone? How long did it take for your account to update after they fixed it?
I think what happened is that it was probably an overpayment they're trying to recoup and not actually taking back your reimbursement? My cousin had this happen where they gave her back stolen benefits but then took some for an overpayment from 2 months before that she didn't know about. Check if you got any notices about overpayments recently.
Just an update for anyone following this thread - I wanted to clarify that when benefit theft reimbursements are processed incorrectly and then automatically recouped, the county office MUST follow the emergency issuance timeframes. This means: 1. They have 3 business days to verify the error 2. They have to reissue the funds within 1 business day after verification So total maximum time should be 4 business days, not weeks. If they tell you otherwise, ask to speak with a program specialist who handles benefit theft cases specifically. This is covered under ACL 22-84 which updated the benefit theft replacement policies in 2022.
This is incredibly helpful! I'll go in first thing tomorrow and ask for a program specialist if the regular worker can't help. Does it make a difference if I bring a copy of my police report from the original theft?
Yes, bringing the police report is a good idea! It reinforces that this was a legitimate theft case that's already been verified once. Also, make sure to ask for something in writing about when you'll receive the reimbursement. Some counties have emergency fund request forms that can expedite the process further.
Sofia Ramirez
@username5 With a child under 6, your WTW requirement is only 20 hours per week, not 30. Since you're working 15-20 hours, you're right at the minimum. Your worker should have discussed WTW with you if it was an issue. If they're just fixing the income calculation, that's probably all it was. But it wouldn't hurt to ask about your WTW status the next time you speak with them, just to make sure you're meeting requirements. There are also exemptions available if you can't meet the hours requirement for good cause (like lack of childcare, health issues, etc.).
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NebulaKnight
Thank you so much for the clarification! I had no idea the hour requirement was different with a younger child. I'll definitely ask about this next time I talk to my worker.
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