I just talked to my sister again (the one who works for CalWORKs) and she said to make sure you document EVERYTHING from this point forward. Save all receipts for expenses you have to make while waiting for your replacement benefits. If you have to borrow money from someone to cover other bills, keep records of that too. Apparently, in some cases, they can provide additional assistance beyond just replacing what was stolen if you can show financial hardship caused by the delay. Not guaranteed, but worth asking about when you follow up.

So glad you got the emergency housing assistance! That's a huge relief. Just wanted to add - while you're waiting for the theft investigation, make sure to check if your county has a "Good Samaritan" emergency food program. Many counties have small emergency food vouchers (usually $50-100) specifically for situations like this where benefits were stolen. It's separate from regular CalFresh and doesn't affect your other benefits. You can ask about it when you call to follow up on your theft claim. Also, some food banks have special emergency boxes for families dealing with benefit theft - they understand this is becoming such a common problem. Stay strong, you handled this exactly right!

just wanna say im so sorry ur going thru this. the system is BROKEN. i had to apply 3 times before they even processed my application right. hang in there and be persistent!!

I'm so sorry you're dealing with this nightmare! Based on what everyone is saying about the BenefitsCal glitch, you might want to also contact your local Legal Aid office if you have one. They often have advocates who specialize in CalWORKs cases and can help you navigate the state hearing process for free. In the meantime, if you're struggling to feed your kids while waiting for this to get resolved, check if your area has emergency food assistance programs through 211 (dial 2-1-1). Many food banks don't require proof of income and can help immediately. Also ask about emergency utility assistance if you're behind on bills because of this. Document EVERYTHING - write down the date, time, and name of every person you speak with, plus what they promised to do. This creates a paper trail that will help during your hearing. You shouldn't have to go through this when you did everything right!

I just wanted to check back - were you able to reach your worker and find out what happened with your benefits?

So glad you got it sorted out! System glitches are way too common with CalWORKs - happened to me twice last year. At least they're giving you the $25 supplement, that's something new they started doing when it's their fault. For anyone else reading this who has similar issues in the future, definitely keep calling until you get through because sometimes it really is just a technical problem on their end that gets fixed quickly once they know about it.

Just to add - if you have trouble reaching someone by phone again (like if they don't call at your scheduled interview time), that Claimyr service I mentioned earlier can help. I missed my interview because my phone didn't ring, but when I called back I couldn't get through. Claimyr got me connected in about 20 minutes when I had been trying for hours on my own. The website explains everything: claimyr.com

Amy, I'm so glad you finally got through to someone who could help! Your experience is unfortunately way too common - the address mix-up alone shows how broken the system can be. For anyone else reading this thread who might be dealing with similar issues, I want to add a few things: 1. ALWAYS confirm your address is correct in their system every time you call or visit. Ask them to read it back to you. 2. If you're not getting mail from them, check with neighbors or your old address if possible - sometimes mail gets delivered to the wrong place. 3. Keep a folder with copies of EVERYTHING you submit. Take photos of documents before you hand them over at the office. 4. If you qualify for expedited CalFresh, they're supposed to give you an EBT card within 3 business days. Don't let them tell you it takes longer. Really hoping your interview goes smoothly next week! The fact that you got an actual eligibility worker who scheduled everything properly is a huge step forward. Good luck!

One important tip: When you apply, be sure to request the childcare assistance right away. Tell them you need it to maintain employment. And don't forget to bring all your documentation to your interview: ID, children's birth certificates, proof of income (paystubs), residence verification, and childcare costs if you're already paying. Having everything ready will speed up your approval process significantly.

Just wanted to add that if you're working and have kids in childcare, make sure to ask about the CalWORKs Stage 1 childcare program specifically when you apply. Even if your cash aid amount is small, the childcare assistance can be huge - it covers up to the state maximum reimbursement rate for your county. In LA County, that's pretty generous. I've seen families save $1,000+ per month on childcare costs alone. Also, once you're approved for CalWORKs childcare, you can transition to Stage 2 and then Stage 3 as your income increases, so you don't lose childcare help right away if you get a raise. Good luck with your application! 🍀