CalWorks

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Ask the community...

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Mei Lin

After helping you all research this - here's what I found from the official CalWORKs guidelines: 1. PIN changes: Can be done anytime by calling 1-877-328-9677 2. Immediate transfer: Yes, you can (and should) transfer money immediately after deposit 3. Replacement benefits: Available once per year, up to the amount stolen 4. Reporting timeframe: Must report theft within 10 days 5. Direct deposit: Available in some counties as a safer alternative The "day before" theory isn't official advice - but regularly changing your PIN is still recommended. Hope this helps everyone!

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Thank you for gathering all this info! I just called and changed my PIN. I'll definitely be withdrawing all my money as soon as my benefits hit my card too.

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I'm so glad you asked about this! Benefit theft is unfortunately very real and scary. Here's what has worked for me as someone who's been on CalWORKs for about a year: **Immediate steps you can take:** - Call 1-877-328-9677 RIGHT NOW to change your PIN (don't wait for your deposit) - Set a phone reminder to change it again every 2-3 weeks - Plan to withdraw ALL your cash the moment it hits your card (usually around midnight on deposit day) **If you don't have a bank account yet:** - Consider opening a basic checking account at a credit union - many have low/no fees - Until then, withdraw everything immediately and keep cash in a safe place at home - Some people use prepaid debit cards as a temporary solution **Red flags to avoid:** - Never use ATMs at gas stations or convenience stores - Stick to bank ATMs inside the actual bank building when possible - Always cover the keypad when entering your PIN The theft is happening through card skimmers and data breaches, so even if your physical card never leaves your possession, your info can still be stolen. The key is not leaving money sitting on the EBT card longer than absolutely necessary. You've got this! Just be proactive and you'll be much safer than people who don't know about these precautions.

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also just wondering did u check online to see if theres a electronic version of the SAR7 u can submit? I do all mine online now and its way faster

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Yeah I can submit it through BenefitsCal! I just get nervous about the online system sometimes because you can't always tell if they received all your documents. But maybe I'll try it this time.

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Hey there! I totally get your anxiety about this - I've been in similar situations. Based on what others have shared here, it sounds like you should be okay getting your July 4th payment even with the SAR7 due on the 5th. But since July 4th is a federal holiday, you might want to call your county office to confirm when they'll actually load benefits that week. One thing I'd add is to keep a copy of whatever you submit (whether online or in person) and get a receipt if possible. I learned this the hard way when my county claimed they never received my SAR7 even though I submitted it on time. Now I always take a photo of completed forms and keep email confirmations from BenefitsCal. Also, if you do run into any issues or need to speak with someone urgently, weekday mornings (right when they open) tend to have shorter wait times than afternoons. Good luck with everything!

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I just wanted to check back - were you able to reach your worker and find out what happened with your benefits?

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Yes! I finally got through today. Turns out there was a system glitch affecting several cases in my county. They're doing an emergency issuance and I should have my benefits by tomorrow. The worker said they're giving affected people a $25 supplement for the inconvenience too. Thanks everyone for your help!

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So glad you got it sorted out! System glitches are way too common with CalWORKs - happened to me twice last year. At least they're giving you the $25 supplement, that's something new they started doing when it's their fault. For anyone else reading this who has similar issues in the future, definitely keep calling until you get through because sometimes it really is just a technical problem on their end that gets fixed quickly once they know about it.

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I just talked to my sister again (the one who works for CalWORKs) and she said to make sure you document EVERYTHING from this point forward. Save all receipts for expenses you have to make while waiting for your replacement benefits. If you have to borrow money from someone to cover other bills, keep records of that too. Apparently, in some cases, they can provide additional assistance beyond just replacing what was stolen if you can show financial hardship caused by the delay. Not guaranteed, but worth asking about when you follow up.

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Thank you - this is really helpful! I'll definitely keep all receipts. And I had to borrow $100 from my neighbor to buy groceries since all my money was taken, so I'll document that too.

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So glad you got the emergency housing assistance! That's a huge relief. Just wanted to add - while you're waiting for the theft investigation, make sure to check if your county has a "Good Samaritan" emergency food program. Many counties have small emergency food vouchers (usually $50-100) specifically for situations like this where benefits were stolen. It's separate from regular CalFresh and doesn't affect your other benefits. You can ask about it when you call to follow up on your theft claim. Also, some food banks have special emergency boxes for families dealing with benefit theft - they understand this is becoming such a common problem. Stay strong, you handled this exactly right!

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One important tip: When you apply, be sure to request the childcare assistance right away. Tell them you need it to maintain employment. And don't forget to bring all your documentation to your interview: ID, children's birth certificates, proof of income (paystubs), residence verification, and childcare costs if you're already paying. Having everything ready will speed up your approval process significantly.

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also dont forget ur social security cards!! i had to go back home n get mine and it delayed everything by like 2 weeks

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Just wanted to add that if you're working and have kids in childcare, make sure to ask about the CalWORKs Stage 1 childcare program specifically when you apply. Even if your cash aid amount is small, the childcare assistance can be huge - it covers up to the state maximum reimbursement rate for your county. In LA County, that's pretty generous. I've seen families save $1,000+ per month on childcare costs alone. Also, once you're approved for CalWORKs childcare, you can transition to Stage 2 and then Stage 3 as your income increases, so you don't lose childcare help right away if you get a raise. Good luck with your application! 🍀

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