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I just went through this same process about 2 months ago in Riverside County! I was approved on a Thursday afternoon and my cash aid loaded on the following Monday morning - so 4 calendar days total but only 1 business day since it was over the weekend. For your PIN reset, definitely call the EBT customer service line at 1-877-328-9677 instead of trying to reach your caseworker. I was able to reset mine in under 10 minutes once I got through to a representative. Just have your card number and SSN ready for verification. One thing I learned is to call early in the morning (around 6-7 AM) to check your balance - the automated system is much less busy then and you'll get through faster. Also make sure you're listening for your CASH balance specifically since you mentioned having CalFresh before - they'll be separate amounts on the same card. If you don't see the money by Tuesday, I'd definitely call your caseworker and ask about expedited processing since your rent is due. Sometimes they can flag urgent cases for faster payment, especially if you're at risk of eviction. The ebtEDGE app is also really helpful - you can set up notifications so you'll know immediately when the deposit hits your account instead of calling constantly. Hang in there! Getting approved is definitely the hardest part and you're so close to having that financial relief. Most people seem to get their cash within 3-5 business days, so you should be good by early next week.
Thanks Jenna! It's so helpful hearing from someone in Riverside County with such a quick turnaround time. 1 business day over the weekend gives me real hope that I might see my money Monday morning! I'm definitely planning to call at 6 AM sharp tomorrow - seems like that early morning timing is the key based on what everyone's saying. I really appreciate the reminder about asking for the cash balance specifically vs food stamps. And knowing I have the expedited processing option as a backup if needed makes me feel so much more prepared. This whole thread has been amazing - I went from panicking about the unknown to having a solid plan. Thank you for taking the time to share your experience!
Congratulations on your approval! I went through this same situation about 4 months ago in Fresno County. I was approved on a Wednesday and saw my cash aid load on Friday morning - so just 2 business days. The timing can definitely vary by county and how busy they are, but 3-5 business days seems to be the norm from what I've experienced and heard from others. Since you were approved yesterday (Thursday), I'd expect to see it by Monday or Tuesday at the latest. For your PIN reset, absolutely use the EBT customer service number (1-877-328-9677) instead of trying to reach your county worker. I had the same issue and they reset my PIN in literally 2 minutes once I got through. Way better than navigating county phone systems! One tip that really helped me - download the ebtEDGE app and set up balance alerts. That way you'll get notified the moment your cash posts instead of having to call constantly to check. Also, when you do call to check your balance, make sure you're listening for the CASH balance specifically since your food stamps and cash aid are separate amounts on the same card. Since your rent is due soon, you might want to give your landlord a heads up about the slight delay. Most are understanding if you communicate proactively rather than waiting until the last minute. Good luck - the hardest part is definitely behind you now that you're approved!
I'm so sorry for your loss, Ava. Navigating benefit changes while grieving and caring for four children is incredibly challenging, and your concerns are completely valid. You've received excellent advice here about the reporting requirements and how Social Security survivor benefits will affect your CalWORKs. The key points everyone has shared are spot-on - yes, you'll need to report within 10 days of receiving the first payment, and the $3,200 in survivor benefits will likely eliminate your Cash Aid since it exceeds your IRT. I want to add one suggestion that might help during this transition: consider reaching out to your local Legal Aid office or a benefits advocacy organization. They often have staff who specialize in helping families navigate the intersection of Social Security and CalWORKs benefits. They can review your specific situation and make sure you're getting all the benefits and protections you're entitled to during this change. Also, document everything during this transition - keep copies of all notices, write down what workers tell you, and save all correspondence. If there are any calculation errors or delays, having good records will help resolve issues faster. Your husband worked hard to provide this security for his children, and these benefits represent his ongoing care for your family. While the transition feels overwhelming right now, you're moving toward more stable support that will give your children security for years to come. You're being an excellent advocate for your family by asking these questions and planning ahead.
Thank you Eve, that's such helpful advice about contacting Legal Aid. I hadn't thought about getting advocacy help, but you're right that having someone who specializes in these benefit intersections could be really valuable. I'm definitely going to look into that - it would be such a relief to have an expert review my situation and make sure I'm not missing anything. The documentation tip is great too. I've been keeping paperwork but I should be more systematic about writing down phone conversations and what workers tell me. You're absolutely right that good records will help if there are any problems later. I really appreciate you taking the time to give such thoughtful advice during what I know is a difficult situation for any family to navigate.
I'm so sorry for your loss, Ava. Losing your partner while raising four children is unimaginably difficult, and having to figure out how different benefits work together during this time adds so much stress. You've gotten really comprehensive advice here about the Social Security survivor benefits and CalWORKs intersection. Everyone is right that you'll need to report within 10 days of your first payment, and with $3,200 in survivor benefits versus your $2,786 IRT, your Cash Aid will likely be eliminated completely. But I want to emphasize what others have touched on - this is actually your husband's final gift to your family. These survivor benefits will provide more stable, predictable income without the stress of work requirements, time limits, or constant reporting. That $3,200 is guaranteed monthly support that will grow with cost of living adjustments over time. One practical tip for the transition: when you report to your worker, ask them to walk you through exactly what will happen month by month. Will your Cash Aid stop immediately? Will there be a partial month calculation? Understanding the timeline will help you budget during the changeover period. Also, make sure you understand your CalFresh calculation too - that benefit uses different rules and might not be reduced as drastically as your Cash Aid. You're being such a strong advocate for your children by asking these questions and planning ahead. This transition is going to lead to more stability for your family in the long run, even though it feels scary right now.
I've been following this thread and wanted to share something that might help - I had a very similar situation happen to me about 3 months ago. My benefits suddenly showed $0 for the month but I was still active, and like you, I had no changes in income or household size. What ended up happening was that during a routine system update, my case got flagged for "manual review" even though nothing actually needed to be reviewed. The system automatically held my payment while this fake review was pending, but nobody bothered to tell me about it! I finally got through using that Claimyr service someone mentioned above (it really does work - got me through in about 15 minutes after I'd been trying for days). The worker was able to see immediately that my case had been flagged in error and released the hold right away. My payment was on my EBT card the next business day. The frustrating part is that this could have been avoided if they had just sent me a simple notice saying "your case is under routine review, payment may be delayed." But apparently they don't always do that for administrative holds. Keep trying to get through - this really sounds like a system error that will be easily fixed once you reach the right person!
This is exactly what I was hoping to hear! A "manual review" flag that nobody told me about would explain everything - why I'm still active but showing $0, and why there's been no notice or explanation. I'm definitely going to try that Claimyr service you mentioned since regular calling hasn't worked for me either. It's so frustrating that they can just hold our payments without even telling us, especially when people depend on this money for rent and basic needs. But I'm really relieved to hear yours got fixed so quickly once you reached someone who could actually see what was going on. Fingers crossed mine is the same kind of easy fix!
I'm really sorry you're going through this stress! This sounds so similar to what happened to me about 8 months ago. I was showing as active but had $0 benefits for the month with absolutely no explanation or notice. I was terrified because I had no idea what was going on. After reading through all these responses, it really does seem like system errors and administrative holds are more common than we realize. In my case, it turned out my caseworker had left a note in my file about needing to "verify something" but never actually contacted me about it. The system automatically held my payment until this mysterious verification was completed. What finally worked for me was going to the office first thing in the morning and asking to speak with a supervisor instead of just any available worker. The supervisor was able to look at my case history and see that the hold was unnecessary - they cleared it immediately and I had my benefits within 24 hours. I know it's scary when you have bills due, but based on everything you've described, this really sounds like an administrative error rather than an actual problem with your case. The fact that you're still showing as active is definitely a good sign! Keep us posted on what you find out - these threads help so many people who face the same confusing situations.
Thank you for sharing your experience! It's really reassuring to hear that asking for a supervisor made such a difference - I hadn't thought about specifically requesting to speak with one instead of just any available worker. That's a great tip! The idea that there could be some mysterious "verification" note in my file that nobody told me about is both frustrating and oddly comforting - at least it would explain this confusing situation. I'm planning to try the phone route one more time tomorrow morning, but if that doesn't work I think I'll take your advice and head to the office to speak with a supervisor directly. Having my rent due next week is definitely adding to the stress, but hearing so many similar stories with positive outcomes is helping me stay hopeful that this is just another administrative mix-up that can be fixed quickly once the right person looks at my case.
Hey StarGazer101! I'm new here but I've been dealing with the same issue. I found that the LA County DPSS also has a text service that might help you get info faster than calling. You can text "CASE" to 211411 with your case number and they'll send you basic payment info. It's not as detailed as calling but at least you can get some info without waiting on hold forever! Also, if you go to any LA County library, they have computers where you can access your BenefitsCal account and sometimes the "pending transactions" section shows up better on the full website than on mobile. Hope this helps!
Oh wow, thanks Maxwell! I had no idea about the text service - that sounds perfect for when I can't call. And the library tip is really smart too, I never thought about accessing the full website there. You're already being so helpful as a new member! I'm definitely going to try texting that number first since it seems like the quickest option. Really appreciate you sharing what's worked for you!
I'm new to this community but wanted to share what worked for me recently! I was having the exact same problem trying to find out when my next CalWORKs payment was coming. After trying all the phone numbers people mentioned here, I finally had luck with a different approach. I went to my local DPSS office first thing in the morning (around 8:30 AM) and asked them to print out my payment schedule. The worker was super helpful and gave me a sheet showing all my upcoming payment dates for the next 3 months for both CalWORKs and CalFresh. She said they can always do this for you in person, even if you can't get through on the phone. It took about 15 minutes total including the wait. The office address finder is on the LA County DPSS website if you need to find your local office. Hope this helps other people who are struggling with the phone system!
Hazel Garcia
Hi Alana! I'm so glad you found this community - everyone here has given you amazing advice! I went through CalWORKs approval about 8 months ago and just wanted to add one more thing that really helped me. If you're worried about making rent in 2 weeks, definitely ask about the "immediate need" or emergency assistance programs when you call tomorrow. My county had something called CAL-LEA (California Low-Income Energy Assistance) that helped with utilities, and some counties also have emergency rental assistance funds specifically for families waiting on benefit approvals. Also, when you go apply for CalFresh tomorrow, bring a rent receipt or lease if you have it - this helps prove your housing costs for the expedited processing that Aiden mentioned. The 3-day expedited CalFresh was honestly what kept us fed while waiting for everything else to process. One last tip - if you can, try to go to the office about 30 minutes before they open and be one of the first people in line. The workers are usually less rushed early in the day and more willing to take time explaining programs like the childcare assistance. You're handling this really well and asking all the right questions. The system is overwhelming but you've got a great support network here! Sending positive thoughts that everything processes quickly for you! 🤞✨
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Chris Elmeda
•Thank you so much Hazel! I really appreciate the tip about going early - I was planning to call first but showing up in person early sounds like a much better strategy. I'll definitely bring my lease agreement and rent receipts to help with the expedited CalFresh processing. I had no idea there were emergency assistance programs like CAL-LEA! Between that and the emergency rental assistance Connor mentioned, it sounds like there might be options to help bridge the gap until my regular benefits kick in. I'm going to write down all these program names so I can ask specifically about them. Everyone here has been so incredibly helpful - I went from feeling completely lost and panicked to having a real action plan. I'm planning to get there early tomorrow with all my questions written down and copies of my lease/rent info. Will definitely update everyone on how it goes! This community is amazing - thank you all for taking the time to help a stressed mom figure this out! 💚
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NebulaNomad
Hi Alana! I just wanted to chime in as someone who works at a county social services office (different county, but the processes are pretty similar across California). A few insider tips that might help: 1) When you go in tomorrow, ask to speak with a supervisor if the front desk staff can't give you specific information about your case status. Sometimes the eligibility workers have better access to real-time case updates. 2) Bring your ID and ask them to print you a "case summary" or "application status report" - this will show exactly what documents they have on file and what (if anything) is still pending. This prevents the "we're missing documents" runaround that others mentioned. 3) For the emergency rental assistance, the specific program to ask about is called "Cal-OES" (California Office of Emergency Services) rental relief, and many counties still have ERAP (Emergency Rental Assistance Program) funds available. 4) Your CalFresh application can definitely be processed simultaneously - ask them to "link" your cases so when one updates, they both get reviewed. The childcare assistance is huge - don't let them gloss over it. Insist on getting the CCP-1 form and ask about "transitional childcare" which can continue even after you get stable employment and no longer need cash aid. You're doing everything right by being proactive. The squeaky wheel gets the grease with these programs, unfortunately. Keep advocating for yourself! 💪
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Eva St. Cyr
•This is incredibly valuable insider information - thank you so much for sharing! As someone new to navigating this system, having tips from someone who actually works in the office is amazing. I'm definitely going to ask for that case summary printout tomorrow - that sounds like exactly what I need to make sure nothing gets lost or overlooked. And I had no idea about Cal-OES and ERAP programs, so I'll ask about those specifically along with everything else. The tip about asking for a supervisor if the front desk can't help is really smart too. I was worried about being "difficult" but it sounds like I need to be more assertive about getting the information and help I need. I'm writing down "link cases for CalFresh/CalWORKs" and "transitional childcare" to make sure I don't forget to ask about those. The transitional childcare sounds especially important since I'm hoping to increase my work hours once we get stable. Thank you for taking the time to help - it means so much to have guidance from someone who knows how the system actually works from the inside! I feel much more confident about tomorrow now. 🙏
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