Where to upload CalFresh verification documents online? BenefitsCal not working
Hey everyone! I need to send some income verification papers to my CalFresh worker ASAP but I can't remember the website where we can upload documents. I tried BenefitsCal.com but it keeps giving me an error when I try to login. Is there another site I can use? My worker is requesting proof of my new job by Friday or my benefits might get cut. I've been calling the county office all day but just getting the automated system. Any help would be appreciated!
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Yara Campbell
BenefitsCal.com is the right website (replaced the old C4Yourself). Sometimes it has maintenance at night. Try clearing your browser cache or using a different browser. What kind of error message are you getting?
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Ella rollingthunder87
•It says something like 'session timed out' even though I just started. I've tried both Chrome and Safari on my phone. Gonna try my laptop now.
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Isaac Wright
You can also use the CalFresh Mobile app to upload documents if you have it installed. Another option is to email the docs directly to your county office - most counties have an email for document submissions. What county are you in? I can try to find the right email for you.
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Ella rollingthunder87
•I'm in Los Angeles County. I didn't know about the mobile app! I'll look for that right now, thanks!
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Maya Diaz
BenefitsCal has been HORRIBLE lately!! I spent 3 hours trying to upload my SAR7 last month and the site kept crashing. Ended up having to fax my papers from the library for $1.75 a page smh
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Tami Morgan
•same!!! its like they WANT us to miss deadlines so they can cut our benefits 🙄
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Rami Samuels
If BenefitsCal isn't working for you, here are some alternatives: 1. Los Angeles County DPSS document upload email: DPSSCustServ@lacounty.gov 2. MyBenefits CalWIN (alternate portal): https://mybenefitscalwin.org 3. CalFresh Mobile App (search app store) 4. County office drop box (they're usually accessible 24/7 outside the building) 5. Fax - though I don't recommend due to cost Make sure any documents you send include your case number and name on each page. Take screenshots/photos as proof you submitted them.
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Ella rollingthunder87
•Thank you so much! This is really helpful. I'll try the email option since I have the documents scanned already. Should I call to confirm they received them after I email?
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Haley Bennett
I had this same issue last week! For me, BenefitsCal worked after I tried late at night (like 11pm). I think their system gets overloaded during business hours. If you can't wait, definitely try the email option that was mentioned.
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Douglas Foster
•I always do my CalFresh stuff at like 1am and never have problems lol. Must be when their servers aren't busy
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Rami Samuels
To answer your question about following up - yes, definitely call to confirm they received your documents. But be prepared for long wait times when calling LA County DPSS. If you need to reach someone quickly, I've had good results using Claimyr (claimyr.com) - it's a service that navigates the phone system for you and calls you back when a real person is on the line. Saved me hours of waiting. They have a video showing how it works: https://youtu.be/eZ19FHRETv8?si=_CXnXqNXbLl26WB8
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Ella rollingthunder87
•That sounds amazing! I'll check it out. I once waited 2 hours on hold just to get disconnected. So frustrating.
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Tami Morgan
dont forget u can also use the YourBenefitsNow! website for LA county! its older but sometimes works when BenefitsCal is down. just google it
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Yara Campbell
•YourBenefitsNow is actually being phased out. They're moving everyone to BenefitsCal, so that might not work for much longer.
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Ella rollingthunder87
UPDATE: I got into BenefitsCal finally! Had to create a completely new account even though I already had one. Not sure why, but at least it worked. My documents are uploaded now. Thanks everyone for your help!
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Haley Bennett
•That's great! Make sure to screenshot your confirmation page as proof. I've had workers claim they never received documents even when I uploaded them properly.
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