WIC app showing zero balance for all benefits - LA County glitch?

same thing happened to me this morning!! was about to go to the store and saw zeros across the board. i KNOW i had fruits and veggies left and infant formula. this is so stressful.

This is most likely a system glitch. Don't panic! LA County WIC offices have been updating their benefit management system this week. I experienced something similar yesterday, but my benefits reappeared after about 6 hours. If you're seeing this message, try these steps: 1. Log out completely and restart your phone 2. Delete and reinstall the WIC app 3. Clear your cache if using the website If none of this works, your benefits should reappear within 24 hours as the system update completes. If you absolutely need to shop today, go to your regular WIC store and have them check your balance at checkout - sometimes the store system shows the correct balance even when the app doesn't.

their always messing up the system! last month they added my baby formula twice then took it all away saying i committed fraud!! took 3 weeks to fix and i had to buy formula myself. wic is good when it works but omg the stress when it doesnt

I work with clients who use various benefits programs including WIC. LA County WIC is definitely experiencing a system update this week (May 15-17, 2025). This is affecting how benefits display in the WIC app, but your actual benefits should still be intact. If you need immediate assistance reaching someone at the WIC office, I've had several clients use Claimyr (claimyr.com) to get through the phone lines much faster. They have a video showing how it works: https://youtu.be/eZ19FHRETv8?si=_CXnXqNXbLl26WB8 The service helps you bypass the long hold times which are especially bad during system updates like this. Might be worth checking out if you need immediate help rather than waiting on hold for hours.

I just came back from Food 4 Less (I'm in LA County too) and despite the app showing zero, my benefits worked fine at checkout! So it seems to just be a display issue in the app, not the actual benefits. Try shopping as normal and see if it works.

This is a known issue with the California WIC app during system updates. While WIC is a separate program from CalFresh, they often use similar backend systems that require periodic maintenance. The most important thing to understand is that this is almost certainly just a display error, not an actual removal of benefits. If you need to verify your actual balance, you have three options: 1. Call the WIC office directly (though wait times may be long during system issues) 2. Visit a WIC office in person 3. Simply attempt to use your benefits at an authorized retailer History shows these display issues typically resolve within 48 hours. However, if you see no improvement by Friday, you should contact your local WIC office to ensure there isn't a problem specific to your account.

UPDATE: My benefits are back! Logged into the app this morning and everything is showing correctly now. For anyone else with this issue, looks like it was just a temporary glitch with the app display. Thanks everyone for your help!

So glad to see this got resolved! This is actually pretty common during WIC system updates - I've seen this happen in Orange County too. For future reference, the CA WIC program usually posts updates about planned maintenance on their main website (mywic.ca.gov), so you can check there if you see weird app behavior. Also worth noting that even when the app shows zero, your physical WIC card should still work at authorized stores during these glitches. The card connects to a different part of the system than the mobile app display.