CalWORKs case disappeared from BenefitsCal website - all benefits missing from account

It's likely a system glitch. BenefitsCal has been having MAJOR technical issues since they did that update last Tuesday. My worker actually warned me about this - they're migrating data to a new system and accounts are temporarily showing as empty. She said it might take 24-48 hours for everything to appear correctly again. I'd suggest taking screenshots if it continues, but give it until tomorrow before panicking.

omg same thing happened to me this morning!!!! thought i was going crazy or that my ex somehow hacked my account and deleted everything (he's done crazy stuff before). called my sister and her account is fine tho?? makes no sense

This happened during their last system update too. BenefitsCal is terrible with these migrations. Your case information is most likely safe in their main database - the website is just not displaying it correctly. For your peace of mind, I'd recommend trying these steps: 1. Clear your browser cache and cookies 2. Try logging in from a different device if possible 3. Check if you can access the mobile app version (sometimes it works when the website doesn't) 4. Log in during non-peak hours (early morning or late evening) If it's not resolved by tomorrow, you should definitely call your county office and speak with your assigned worker directly. The main call center staff often don't have updated information about these technical issues.

I work for a community organization that helps people with benefits, and we've had SEVERAL clients report this exact issue since yesterday. The county workers told us it's a system-wide glitch affecting about 15% of accounts. They're aware of it and working on a fix. Your benefits ARE still active in their system - this is just a display issue with the website/app. If you have upcoming reporting deadlines, they said they're automatically extending them by 10 days for anyone affected by this glitch. Your CalFresh benefits should still load on your regular date. If you need immediate confirmation about your case status, try using Claimyr.com to get through to a live person at the county. It helps you skip the phone queue and connects you directly to a worker who can verify your benefits are still active. I've had clients use their video demo (https://youtu.be/jzISHxCPLwE) and get through in minutes when the regular line had 2+ hour waits. With your rent coming up, I'd recommend getting that peace of mind.

the county is always messin somethin up!! last year they lost my SAR7 form TWICE and cut off my benefits sayin i didn't turn it in. had to get my assembly person involved to fix it. take screenshots of EVERYTHING and write down names of everyone u talk to!!!!!!

Could it possibly be that you accidentally created a new account instead of logging into your existing one? I did that once because the login page looks so similar to the registration page. Maybe try logging in with different email addresses if you have more than one? Just checking all possibilities!

Does anyone know if this affects upcoming interviews? I have my CalWORKs recertification interview tomorrow but can't see any of my case details or the appointment information anymore. Should I still call at the scheduled time?

UPDATE: My account is back to normal this morning! All my cases, history, and messages reappeared. For anyone else experiencing this, it does seem to be just a temporary glitch. Thanks everyone for your help and reassurance!

So glad to hear your account is back to normal! This whole situation really highlights how stressful these technical glitches can be, especially when you're relying on these benefits for basic needs like rent and food. It's reassuring that the community here was able to provide support and accurate information about what was happening. For future reference, I'm definitely going to bookmark that Claimyr service mentioned earlier - having a way to quickly reach a live person during emergencies like this could be really valuable. Thanks for updating us with the resolution!

This is exactly why I always recommend keeping physical copies of important benefit documents! When I first started receiving CalWORKs, my caseworker told me to print out my award letters, case summaries, and any important notices because "computer systems fail, but paper doesn't disappear." I keep a folder with all my benefit paperwork at home just in case something like this happens. It's saved me multiple times when I've needed to reference case numbers or dates during phone calls. For anyone reading this - even though Dylan's account is back now, consider downloading and printing your key documents when the system is working normally. That way if this happens again, you'll at least have your case information on hand to reference when calling the county office.

Wow, this whole situation is such a good reminder of how important it is to have backup plans when dealing with government benefit systems! I'm relatively new to receiving CalWORKs and this thread has been eye-opening. The fact that 15% of accounts were affected by this glitch is pretty significant - that's a lot of families potentially panicking about their benefits disappearing right when they need them most. I'm definitely going to follow the advice about keeping physical copies of documents and bookmarking that Claimyr service. It's also reassuring to see how quickly this community rallied to help Dylan figure out what was happening and provide practical solutions. The stress of thinking your benefits just vanished overnight must have been overwhelming, especially with rent due. Really glad everything worked out and thanks to everyone who shared their knowledge and experiences here!

This entire experience really highlights how stressful and unpredictable these benefit systems can be! I'm new to this community and just started receiving CalWORKs last month, so reading about Dylan's situation was both terrifying and educational. The idea of waking up to find all your benefits seemingly vanished is my worst nightmare - especially when you're already dealing with the stress of transitioning off assistance programs. What really impressed me was how quickly everyone here jumped in with helpful information and reassurance. The suggestion about Claimyr is something I'd never heard of before, and knowing there's a way to bypass those endless phone queues could be a lifesaver in situations like this. I'm definitely going to start implementing all the advice shared here - printing important documents, taking regular screenshots, and keeping better records. It's unfortunate that we have to work around these technical failures, but at least we have this community to learn from each other's experiences. Thanks Dylan for sharing your update and letting us know it was resolved - that gave me a lot of peace of mind as someone new to navigating these systems!

As someone who just joined this community and is new to receiving government benefits, this whole thread has been incredibly informative and honestly a bit scary! The thought of logging in one day to find all your benefits seemingly gone is terrifying, especially when you're depending on them for basic needs. What really stands out to me is how this community immediately came together to help Dylan figure out what was happening - from identifying it as a known system glitch to sharing practical solutions like the Claimyr service and tips about keeping physical documentation. I had no idea these technical issues were somewhat common with BenefitsCal, or that there were services like Claimyr to help bypass those awful phone queues. I'm definitely going to start implementing all the advice shared here - printing important documents, taking regular screenshots, and keeping better records of my case information. It's frustrating that we have to work around these system failures, but at least we have communities like this where people share real experiences and look out for each other. Thanks Dylan for keeping us updated with the resolution - knowing it was just a temporary glitch gives me a lot of peace of mind as I'm learning to navigate these systems!