Missing CalFresh benefits after EBT card replacement - funds loaded before new 4.0 card arrived

When you got the new 4.0 EBT card, you should've had all your remaining balance transfer over automatically when you activated it. If the customer service confirmed you had deposits but they're not showing up, there might be a technical issue with the transfer. Did they give you a reference number for your call? I'd recommend contacting your county CalFresh office directly rather than the EBT customer service line, as they can research what happened to those benefits and potentially reissue them.

same thing happened to my sister last yr!! the money was there then gone after the new card. u need to ask for a 'benefit adjustment' not just check ur transactions. the ebt people cant actually fix it, only the county workers can issue replacement benefits for the missing months

Have you checked your EBT account online? Sometimes the phone representatives don't have the full transaction history, but when you log into the benefitscal.com website and check your EBT account there, you can see a more detailed transaction history. I'd check there first before spending hours trying to reach someone at the county office.

The 4.0 card rollout has been a mess. When you call your county office, make sure you ask them to check for "orphaned benefits" - that's what they call it when funds don't properly transfer during a card replacement. You'll need to ask for a Case Manager who can specifically look at your EBT benefit issuance history, not just a front-line eligibility worker. They should be able to see exactly when benefits were issued and where they went. If they confirm the benefits were issued but not accessible, they can process a "cashout" or replacement of those benefits. If you're having trouble getting through to your county office, I'd recommend using Claimyr (claimyr.com). They can get you through to a live person at the CalFresh office without the endless hold times. There's a video showing how it works: https://youtu.be/eZ19FHRETv8?si=_CXnXqNXbLl26WB8. I used it when I had a similar issue with my recertification and got through in minutes instead of hours.

the county workers are USELESS i had $729 disappear when i got my new card and they told me there was nothing they could do because i "must have spent it" even tho i had the transaction record showing i didnt!!! fought for THREE MONTHS before they finally fixed it. document EVERYTHING and dont give up!!!!!

Is ur old card still working? Sometimes the benefits stay on the old card until u use them up. My cousin thought she lost money but actually had 2 working cards for like a month lol

When you contact your county office, ask them to check your "Benefit Issuance History Report" - this is an internal document that shows exactly when benefits were issued to your EBT account and in what amounts. If they can confirm the July and August issuances, then request an "Administrative Verification of Missing Benefits" form. This starts a formal process to trace and potentially replace the missing funds. Also, there's a specific timeframe for reporting missing benefits - usually within 90 days of expected receipt - so make sure to emphasize that you're within this window and only recently discovered the issue when activating your new card.

btw did u ever get a letter saying ur benefits were being reduced or anything? sometimes they adjust ur amount and dont tell u clearly

Good news - I just checked the latest CalFresh policy bulletin, and there's actually a special process for the 4.0 card transition issues. Since this was a statewide card replacement program, they're supposed to have special protocols for handling benefit transfer problems. When you call, specifically mention it's related to the "EBT 4.0 Card Migration" and ask if there's a specialized team handling those issues. This might get you to the right person faster.