


Ask the community...
Just went through this headache last week! First, P-EBT and regular EBT are totally different systems even though the cards look similar. Update your address with: 1. Your child's school (most important) 2. P-EBT hotline (877-328-9677) When calling, I selected option 4 then option 2. Waited about 35 minutes. Definitely use the P-EBT card number when they ask, not your regular EBT. Also discovered that if you also have regular CalFresh, you need to update that address separately through your county office or BenefitsCal. The systems don't talk to each other which is so frustrating!
Thank you so much! I'll definitely update with the school first. I do have regular CalFresh too, so I'll make sure to update both systems. Appreciate everyone's help!
wat if u lost the pebt card? my kids got them last year but i think i threw them out cuz i didnt know wat they were lol
If you lost the P-EBT cards, call the same hotline (877-328-9677) but select the option for lost/stolen card instead. They'll ask for your children's information (name, DOB, school) to look up the accounts. They can issue replacement cards to your updated address.
BE CAREFUL using ATMs!! Skimming is everywhere now. I recommend checking your EBT balance EVERY DAY through the app or website. That way you catch fraud immediately. As for your question, did you get a new card number after the skimming? If not, YOU NEED TO! Otherwise they can just steal your replacement benefits too.
can i ask how long it took u to get ur money back after filing the claim??? im on day 9 of waiting and customer service keeps saying "10-15 business days" but i cant pay my rent without that money!!
I'd like to clarify some information based on the updated California Department of Social Services protocols implemented in 2025: 1. CalFresh benefits CAN still be replaced when stolen electronically, contrary to what some recipients have been told 2. The official replacement process now requires: - Form EBT-2259 ("Request for Benefit Replacement Due to Electronic Theft") - Police report filed within 5 days of discovery - Statement detailing when/where you last used the card - Copy of your EBT transaction history (available on the app) 3. The county has 10 business days to make a determination 4. If denied, you have appeal rights through the state hearing process For prevention, the new enhanced security features include: - Card lock/unlock feature in the EBT mobile app - Biometric verification option (fingerprint/face ID) - Geographic transaction limitations you can set - Purchase amount alerts - Category blocking (prevent ATM withdrawals entirely) I'd recommend setting up all these security features before your benefits arrive. They're all available in the CalFresh EBT app under "Security Settings.
This is SO helpful, thank you! I just checked the app and found all these security features. I had no idea they existed! I've turned everything on and feel a lot better about tomorrow's deposit now.
my caseworker told me to just spend all the benefits on the first day which is what i do every month now. bulk shopping at costco then no worries about theft!!!
That's actually not ideal advice from a nutrition standpoint. CalFresh is designed to last a full month, and studies show households that spend all benefits at once often experience food insecurity in the final week of the month. Better to use the security features and shop throughout the month to ensure consistent access to fresh foods.
One more important tip - whether you use the app or not, I highly recommend checking your EBT account regularly for suspicious transactions. If your benefits are stolen, you need to report it within 10 days to have the best chance of getting reimbursed. California now has a benefit theft reimbursement program, but there are strict timelines for reporting.
my sister got her ebt stolen and they replaced her benefits but it took like 3 months so dont depend on getting it back quick
Fatima Al-Suwaidi
I wanted to follow up about the immediate need payment I mentioned. When you call, specifically say: "I'm requesting an immediate need payment due to an emergency food situation. I'm 39 weeks pregnant with less than 3 days worth of food in my home." They should take your information and escalate it. If they try to brush you off, mention California MPP Section 63-804 which covers immediate need procedures. Also, write down the name of everyone you speak with, along with date and time. This creates accountability.
0 coins
Liam Fitzgerald
•This is extremely helpful! Just wrote down that section number and will definitely use this exact wording. I've started keeping a log of all my calls with names and times like you suggested. I'm feeling more prepared to advocate for myself now.
0 coins
Amara Nnamani
Update from my earlier comment - I just realized you may also qualify for the CalFresh Pregnancy Special Situation. In California, pregnant women who meet income guidelines can receive benefits as a household of 2 even before the baby is born. Make sure your worker knows you're pregnant (medical verification may be required). This should increase your benefit amount once approved.
0 coins
Liam Fitzgerald
•Thank you! The worker did ask about my pregnancy during the interview, and I provided my medical verification from my OB. She did mention something about calculating benefits differently because I'm pregnant, but honestly I was so stressed during the interview I don't remember all the details. Just need to get APPROVED first before worrying about the amount!
0 coins