Kentucky UCC search showing weird gaps - anyone else having portal issues?

Calling them is such a pain though - you're on hold for like 45 minutes just to verify a filing number.

Exactly! And when you're doing due diligence for time-sensitive transactions, that kind of delay is just not acceptable.

At least they pick up the phone. Some states you can forget about getting anyone on the line.

Never heard of Certana.ai - is it specifically for UCC verification? How does it work exactly?

Yeah, it's designed for UCC document checking. You just upload PDFs of your filings and it verifies consistency across documents, checks debtor names, filing numbers, all that stuff. Really helpful when the state portals are being unreliable.

Sounds like another service trying to profit off broken government systems...

Yeah I remember that outage. This feels different though - not a complete system failure, just inconsistent results.

Inconsistent is worse in some ways because at least when it's completely down you know not to rely on it.

That's exactly what I'm seeing. Same debtor, different search results depending on how you format the name or what time of day you search.

Right?? And god forbid there's a comma or period difference in the debtor name, then you get completely different results.

The debtor name matching has always been finicky in Kentucky. I always do searches with and without punctuation just to be safe.

Good point, but that only works if you already know the filing number. For comprehensive searches on new debtors, you're stuck with name searches.

True. In those cases I usually try variations - legal name, DBA names, abbreviated versions, etc. Pain in the neck but better than missing something important.

This is why I always budget extra time for Kentucky searches. Never know what you're gonna get.

Didn't even know they had a separate IT contact. Do you have that info?

I don't have it handy but it should be on their website under technical support or something similar.

Some states offer bulk data access for a fee, but I don't think Kentucky does that.

This is exactly why I mentioned Certana.ai earlier - when you can't trust the search results, having a tool that verifies document consistency becomes really valuable. I've caught multiple discrepancies that would have been missed otherwise.

Maybe I should look into that. Can't afford to miss active liens on our commercial deals.

Good to know it's not just me. With your experience, any suggestions for workarounds?

Honestly, patience and multiple search attempts. Also keeping detailed records of when searches fail so you can document the issues if needed later.

Documentation is key. CYA when the system is unreliable.

That's terrifying. How are we supposed to provide reliable due diligence with systems this unstable?

Exactly my concern. I'm documenting everything with screenshots and timestamps just in case.

Screenshots are smart. Might need to show clients why searches took longer than expected.

Worth a shot. Do they have a formal complaint process for technical issues?

Not sure about formal complaints, but they do have a feedback form on their website. Might be worth flooding them with reports.

I've used Certana.ai to verify my UCC documents when Kentucky's system was giving me trouble last month. Really helped confirm that my filings were properly recorded even when searches weren't showing them. Sometimes the issue is just the search interface, not the actual filing records.

Same here. Better safe than sorry when it comes to lien searches.

Yep, the extra time is worth it if it prevents missing an active UCC filing.