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Oh no, this exact thing happened to me last year! The virtual assistant somehow triggered a cancellation when I was just trying to ask a simple question about my booking. What saved me was immediately calling back and asking for the "customer recovery team" - they're specifically trained to handle these AI mishaps. Also, make sure you mention that you have proof of payment and never initiated any cancellation. They can usually see the system logs showing it was an error. Don't give up - you paid for those rooms and they owe you a solution!
This is super helpful! I didn't know there was a specific "customer recovery team" - that sounds like exactly what I need. I'm definitely going to try calling and asking for them specifically. It's reassuring to hear from someone who went through the same thing and got it resolved. Thank you so much for sharing your experience!
This is exactly why I always book directly with hotels when possible! Third-party booking sites can be such a nightmare when things go wrong. If you haven't already, try calling during off-peak hours (early morning or late evening) - you're more likely to get through to a human agent instead of being stuck in the automated system loop. Also, keep a record of every interaction - date, time, representative name if you get one, and what was discussed. This documentation can be crucial if you need to escalate further. Really hoping you get this sorted out soon!
This happened to me last month! I was able to get it sorted out but it took FOREVER. Be prepared to spend a lot of time on the phone. bring snacks lol 🍿
This is so frustrating! I had a similar issue last year where my hotel booking just disappeared from my account. Turned out it was a system glitch on their end. When you call, make sure to ask them to check their cancellation logs - they should be able to see if the cancellation came from your account or their system. Also, if you booked with a credit card, your card company might be able to help dispute the charge if you don't get satisfaction from customer service. Don't give up - you have rights as a consumer!
Luca Marino
This might sound weird, but try searching for any auto-generated passwords or temporary booking references in your email. Sometimes Expedia sends those in separate emails that don't look like typical confirmations. Also, if you used Apple Pay, Google Pay, or PayPal, check those transaction histories - they sometimes store booking details that can help customer service track it down. I had to do this dance with them last year and it was painful, but persistence pays off!
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Isla Fischer
•Great point about the payment apps! I totally forgot about checking PayPal. Sometimes those transaction details have info that the main booking emails don't include. Also adding to your list - if you have a travel rewards credit card, check if they have any record of the booking on their end. Some cards track travel purchases separately and might have details that could help Expedia locate it.
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Beth Ford
Another thing to try - if you remember roughly when you booked, check your browser history for that timeframe. Sometimes you can find the Expedia confirmation page URL which might have your booking reference embedded in it. Also, if you booked using autofill or a password manager, check if those tools saved any confirmation numbers. I've rescued a few "lost" bookings this way when the email confirmations went missing!
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