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Weekly claims showing 'disqualified' despite ESD approval letter - desperate for help

I'm at my wit's end here. I received an approval letter from ESD for my unemployment claim about 6 weeks ago. The letter said I qualify for $780/week but EVERY SINGLE weekly claim I've filed since then shows as 'disqualified' with no explanation. I've tried calling ESD at least 25 times but either get disconnected or told the wait time is over 4 hours. I can't keep going much longer financially - rent is due and I have maybe 2 weeks of savings left. Has anyone experienced this weird disconnect between being approved for benefits but then having all your weekly claims disqualified? I've answered all the eligibility questions honestly and I meet all the work search requirements (applying to 3+ jobs weekly and documenting everything). I'm baffled about what could be triggering the disqualification each week. No messages in my eServices account explain anything either. Any advice on how to fix this or what might be causing it would be incredibly helpful. I'm seriously stressing out here.

Luca Ferrari

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This happened to me in January! Check your job search verification status. If you forgot to enter even ONE job search activity during any week, all subsequent weeks can show as disqualified. Or if any employer reported your separation reason differently than what you claimed, it can trigger a blanket disqualification. Call ESD immediately and ask for the specific disqualification reason - they HAVE to tell you by law.

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Zara Khan

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Thanks for responding. I've documented every single job search activity religiously - 4 per week even though they only require 3. I'll keep trying to call them but it's been impossible to get through.

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Nia Davis

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Are you absolutely certain that the approval letter you received wasn't for a different claim period? I've seen this happen when someone had a previous UI claim that ended, then filed a new claim. ESD sometimes sends confusing letters that reference old claims. Also check if you accidentally answered 'no' to being able and available for work on any weekly certification. That's an automatic disqualification.

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Zara Khan

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Hmm, I did have a previous claim like 18 months ago, but this letter specifically referenced my new claim with a 2025 benefit year. And I'm 100% sure I've been answering 'yes' to being able and available. That's what's so frustrating - I can't figure out what I'm doing wrong.

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Mateo Martinez

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did u start a new job and not report the hours maybe?? or mayb u checked the wrong box on one question? thats what happened 2 me and all my payments got held up. the question about refusing work is tricky sometimes

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Zara Khan

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No new job at all - I've been totally unemployed these whole 6 weeks. And I've double-checked all my answers each time before submitting. The system confirms I've successfully filed each week, but then they just sit there as 'disqualified' with no explanation.

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QuantumQueen

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Check if your previous employer is contesting your unemployment claim. This is VERY common. They have the right to dispute your eligibility, and if they've done this, ALL your weekly claims will show as disqualified until the dispute is resolved through adjudication. You won't always get notified about this until they make a determination. ESD has gotten better with their system, but they're still terrible at communicating these issues. Look in your eServices account for any letters about a "fact-finding interview" or "adjudication appointment" - these might be hidden in your messages or correspondence tab.

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Zara Khan

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Oh wow, that might be it! My former employer was pretty unhappy when I left. Is there any way to check the status of something like this? I don't see anything about adjudication in my account, but maybe I'm looking in the wrong place?

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Aisha Rahman

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The EXACT same thing happened to my neighbor and it turned out she had checked the box saying she was receiving retirement or pension income when she meant to check NO. One wrong checkbox and the system automatically disqualifies you! Can be really hard to figure out which question you might have answered incorrectly.

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Luca Ferrari

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This is absolutely right! The retirement/pension question, the school attendance question, and the availability for work questions are the most common disqualifiers. And unfortunately, if you answer any of these wrong even once, you'll need to talk to a human at ESD to fix it.

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Ethan Wilson

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I had the same situation earlier this year and it took me nearly 5 weeks to resolve. The issue was that I had a previous job within my base year that ESD didn't have proper wage information for, which triggered an automatic weekly disqualification despite my claim being initially approved. The only way I finally got it fixed was using Claimyr to get through to ESD on the phone. It's a service that connects you directly to an ESD agent without the endless hold times. I found them at claimyr.com and they have a video showing how it works: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3 Once I got through to an actual person at ESD, they uncovered the specific issue and fixed all my disqualified weeks in about 10 minutes. Got my backpay a week later. With ongoing disqualifications for 6 weeks, you absolutely need to speak with someone.

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Zara Khan

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Thank you for this suggestion! At this point I'm desperate enough to try anything. Did you have to pay for the service? And did you get all your back payments once they fixed the issue?

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Ethan Wilson

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Yes, there is a fee for the service but it was absolutely worth it for me considering I was missing out on thousands in benefits. And yes, I received ALL my back payments - about $4,800 total - once they fixed the issue. The key is documenting everything and having all your information ready when you finally get through to someone.

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Yuki Sato

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THEY'RE DOING THIS ON PURPOSE!!! This is how ESD saves money - they auto-disqualify people hoping you'll just give up and not appeal. I went through this EXACT same bull last year and had to file a formal appeal with the Office of Administrative Hearings before they finally fixed it. Call your state representative's office too - that lit a fire under ESD for me. The whole system is designed to discourage people from getting the benefits they're entitled to!!!!

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QuantumQueen

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While I understand your frustration, this isn't entirely accurate. Most of these issues are due to computer system limitations and understaffing, not intentional disqualifications. The appeal process exists to correct errors, not as a hurdle. That said, contacting your state representative can indeed help expedite resolution of complex cases.

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Nia Davis

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One other possibility - check if you have two active claims in the system. Sometimes when you apply for a new benefit year while having weeks left on a previous claim, the system creates two separate claims. You might be filing weekly claims against the wrong claim ID number. Log into eServices and make sure you're filing against the correct claim. If you can't resolve this by phone, consider scheduling an in-person appointment at your local WorkSource office. They can often access your claim details and provide guidance, though they can't always make changes to your claim directly.

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Zara Khan

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This is a good suggestion I hadn't thought of. I'll double-check which claim I'm filing against. And I didn't realize WorkSource might be able to help - there's an office about 20 minutes from me, so I'll try that too. At this point I need to try everything since we're talking about almost $5,000 in back benefits that could help me catch up on bills.

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Luca Ferrari

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After 6 weeks of disqualifications, you should also check if you've been placed in Adjudication without being notified. Go to your eServices account, click on the "Upload a Document" option, and see if there's any indication of a pending adjudication issue. Sometimes the system will show adjudication requirements there that don't appear elsewhere in your account. Also, if you're really desperate (and it sounds like you are), try calling ESD right when they open at 8:00 AM, or try the afternoon lull around 3:30-4:00 PM when call volumes sometimes decrease.

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Zara Khan

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I never knew about checking the Upload a Document section! I'll try that right now. And I've been calling mostly mid-morning, so I'll try your suggested times tomorrow. Thank you for the specific advice.

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Mateo Martinez

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mayb check if ur work search activities r being entered right? i know sum1 who got disqualified cuz they put networking events but didnt describe them enough or somethin

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Nia Davis

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This is a good point. ESD has become very strict about job search documentation. Each entry needs to include specific details like company name, position, contact method, and detailed follow-up information. Generic entries like "applied online" often trigger review and potential disqualification.

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Zara Khan

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UPDATE: First, thank you all for the helpful suggestions! I finally got through to ESD this morning (I used the Claimyr service that someone suggested, and it actually worked). Turns out my former employer DID contest my claim saying I had "quit without good cause" when I was actually laid off. The ESD agent said this triggered automatic disqualifications but there was no notification in the system because of a "correspondence error" (whatever that means). The agent has scheduled me for a fact-finding interview next week where I can present my layoff documentation. She said if the adjudicator rules in my favor, all my disqualified weeks will be paid retroactively. Fingers crossed! Thank you all again for the help - I'd have been completely lost without your advice.

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QuantumQueen

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Great news! Make sure to bring ALL documentation to your fact-finding interview - layoff notice, final paystub, any correspondence about your separation, and even names of witnesses who can verify you were laid off. Be prepared to explain the exact circumstances in detail. If you have any communications that prove it was a layoff, those will be extremely helpful. Good luck!

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Yuki Sato

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Wow, your employer straight-up LIED to ESD? That's horrible but not surprising. Companies do this all the time to avoid their UI tax rates going up. Make sure you're super prepared for that interview and don't let them intimidate you. You have RIGHTS!

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