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Keisha Williams

Washington ESD showing ineligible week on my claim - why does my unemployment say ineligible week?

I've been filing my weekly claims with Washington ESD for about 6 weeks now and everything was going smoothly until this week. When I logged into my eServices account today, it shows 'ineligible week' for last week's claim and I have no idea what that means. I answered all the questions the same way I always do - I'm still unemployed, actively looking for work, and available to work. My job search log is up to date with 3 contacts per week like required. Has anyone else seen this 'ineligible week' status before? I'm really worried this is going to mess up my benefits going forward.

There are several reasons Washington ESD might mark a week as ineligible. Did you report any earnings for that week, even part-time work? Sometimes people forget to report small amounts of income and that can trigger an ineligible status.

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No, I haven't worked at all since I was laid off. I double-checked and I definitely put $0 for earnings that week.

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Okay, then it might be related to availability or job search requirements. Did you answer 'no' to being available for work or able to work for any reason that week?

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ugh this happened to me too last month! turned out i had answered one of the weekly claim questions wrong by accident. check your answers again

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Which question did you get wrong? I'm trying to figure out what I might have messed up.

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it was the one about being available for work - i accidentally clicked no when i meant yes. had to call and get it fixed

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If you're having trouble getting through to Washington ESD to resolve this, I recently found out about a service called Claimyr (claimyr.com) that helps people get connected to ESD agents. They have a video demo at https://youtu.be/7DieNd3C7zQ showing how it works. Might be worth checking out since ineligible weeks can really mess up your benefit payments if not resolved quickly.

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Is that legit? I've been trying to call Washington ESD for weeks about my own issues and can never get through.

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Yeah, I was skeptical at first too but it actually worked for me. Way better than sitting on hold for hours or getting disconnected.

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How much does something like that cost though? I'm already struggling financially.

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An ineligible week usually means there's something in your weekly claim answers that doesn't meet the eligibility requirements. Common reasons include: reporting you weren't available for work, not meeting job search requirements, or having disqualifying income. You should be able to see more details in your eServices account under the claim details.

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I looked at the claim details but it doesn't give me much information. Just says 'ineligible week' with no explanation of why.

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That's frustrating but pretty typical for Washington ESD's system. You'll probably need to call them directly to get the specific reason. They should be able to tell you exactly which requirement wasn't met.

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THE WASHINGTON ESD SYSTEM IS SO CONFUSING!!! I swear they make it impossible to understand what's going on with your claim. I've had multiple weeks show weird statuses and half the time their own customer service people can't explain it either.

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I feel your frustration! The whole system seems designed to make us give up on our benefits.

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EXACTLY! And good luck actually getting someone on the phone to help. It's like they don't want to pay out benefits.

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One thing to check - did you complete your job search activities for that week before filing your claim? Washington ESD requires 3 job search activities per week, and if you file your weekly claim before completing all 3, it might flag as ineligible. You can update your job search log retroactively though.

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Wait, you have to complete the job searches BEFORE filing the weekly claim? I thought you just had to do 3 per week total.

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The timing can be tricky. It's safest to complete your 3 job search activities before filing your weekly claim for that week. If you filed on Sunday but didn't do your third job search until Monday, that could cause issues.

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This is so confusing. No one ever explained the timing requirements to me when I started filing.

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Check if you had any medical appointments or other situations that week that might have made you unavailable for work. Even things like being out of town or having a doctor's appointment can sometimes affect eligibility if not reported correctly.

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I did have a dentist appointment that week but it was only for like 2 hours. Would that really make me ineligible for the whole week?

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It shouldn't make you ineligible for the whole week, but you need to report it correctly. If you answered that you weren't available for work that day, it might have flagged the whole week.

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similar thing happened to my brother last year. turned out he had put the wrong dates or something when he was filling out his weekly claim. washington esd is really picky about dates and details

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What do you mean wrong dates? I thought the weekly claim was automatically set up for the right week.

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yeah but if you report work or activities for the wrong dates within that week it can mess things up. like reporting income for tuesday when it should have been wednesday

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Just wanted to follow up on the Claimyr service I mentioned earlier. I used it again this week for a different issue and got through to a Washington ESD agent in about 15 minutes. Much better than the hours I used to spend trying to call myself. Really helpful for situations like this where you need to speak to someone to understand what went wrong with your claim.

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Did they charge you for multiple uses or is it a one-time thing?

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They have different options depending on what you need. Check their website for current details. For me it was worth it to avoid the stress of constant busy signals.

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I work in HR and deal with unemployment claims regularly. An ineligible week status usually means one of your weekly claim answers triggered a flag in their system. The most common reasons are issues with availability, job search compliance, or unreported income. You'll need to contact Washington ESD directly to get it resolved and potentially corrected.

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Do you know if an ineligible week affects my future claims? I'm worried this is going to mess up everything going forward.

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One ineligible week shouldn't affect your future claims as long as you resolve the underlying issue. However, you should address it quickly because if there's a pattern or ongoing issue, it could impact your entire claim.

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That's good to know. I was worried one mistake would ruin everything.

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Have you tried looking at your correspondence in eServices? Sometimes Washington ESD sends messages about why a week was marked ineligible, but they don't always make it obvious where to find those messages.

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I checked my messages but don't see anything new. Where else should I look in eServices?

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Try checking under 'Claim Status' and then 'Payment History' or 'Claim Details'. Sometimes the reason is buried in there. Also check 'Determinations' if you have that section.

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this is why i hate dealing with unemployment. everything is so confusing and they never explain anything clearly. hope you get it figured out OP

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Right? The whole system seems designed to trip people up.

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One more thing to check - make sure you didn't accidentally report that you refused work or turned down a job offer that week. That would definitely make you ineligible. Also double-check that you reported being actively looking for work.

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I definitely didn't refuse any work - I haven't even had any interviews yet. I'll double-check all my answers though.

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Good idea. Sometimes it's just a simple mistake that's easy to overlook. If you can't figure it out from reviewing your answers, calling is really your best bet.

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Update us when you find out what happened! I'm dealing with some confusing stuff on my claim too and it would be helpful to know what caused your ineligible week.

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Will do! Planning to try calling Washington ESD tomorrow morning. Hoping I can actually get through to someone.

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Good luck! The phone lines are usually less busy right when they open at 8am.

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I had the same issue and it turned out I had answered 'no' to the question about being physically able to work when I meant to answer about being available. The questions are worded so similarly that it's easy to get confused. Check your answers really carefully.

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Oh wow, that could definitely be it. Those questions do sound really similar. Did you have to do anything special to get it corrected?

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I had to call and explain the mistake. They were able to correct it and release the payment for that week. It took about a week to process the correction though.

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For what it's worth, I've used that Claimyr service mentioned earlier and it really does work well for getting through to Washington ESD when you need to resolve claim issues like this. Saved me a lot of headache trying to call repeatedly.

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How long did it take for them to connect you to someone?

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It was pretty quick - maybe 20-30 minutes total including the time to set it up. Way better than the hours I used to spend trying to get through on my own.

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Just want to add that you should continue filing your weekly claims even while this is being resolved. Don't skip weeks thinking your claim is messed up - that will definitely cause bigger problems. Keep filing and work on getting the ineligible week corrected separately.

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Thanks for that advice! I was wondering if I should keep filing or wait until this gets resolved.

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Definitely keep filing. Stopping your weekly claims can make your whole claim go inactive, which is much harder to fix than one ineligible week.

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Hope you get this sorted out quickly! These kinds of claim issues are so stressful when you're already dealing with being unemployed. Let us know what happens when you call Washington ESD.

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Thank you! I really appreciate all the helpful responses from everyone. This forum has been more helpful than the Washington ESD website.

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I had a similar "ineligible week" issue a few months ago and it was nerve-wracking! In my case, it turned out to be because I had reported being "unable to work" one day due to illness, but I answered the question incorrectly. Even though I was only sick for one day and could work the rest of the week, the way I answered made it look like I was unavailable for the entire week. The key is to be very careful about how you interpret those weekly questions - they're asking about your availability for the ENTIRE week, not just individual days. When I called Washington ESD (took several tries to get through), they explained that if you're unavailable for work for any reason during the week, you need to report it very specifically or it can flag the whole week as ineligible. They were able to correct it once I explained what happened. Definitely call as soon as possible because the longer you wait, the more complicated it can become to resolve.

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This is really helpful context! I think I might have made a similar mistake. I did have that dentist appointment and when answering the weekly questions, I might have been confused about whether to report it as being unavailable. The way you explain it - that they're asking about the ENTIRE week - makes so much more sense now. I was probably thinking about it day by day instead of the whole week. Did they fix it pretty quickly once you called and explained?

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