Stuck in IVR Processing for 6 weeks - ESD hasn't touched my claim

IVR stands for Interactive Voice Response - it basically means your claim is still in their automated phone system queue waiting to be processed. I was stuck there for about 4 weeks earlier this year. What finally worked for me was using Claimyr (claimyr.com) to get through to an actual ESD agent. They have this system that basically waits on hold for you and calls you back when an agent is available. Saved me hours of redial hell. They have a demo video too: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3. I was skeptical at first but it actually worked - agent cleared my IVR status in like 5 minutes once I got through.

IVR processing usually means there's some kind of issue with your identity verification or a potential eligibility question that wasn't automatically resolved. Six weeks is definitely excessive - the system should have moved you to adjudication or approval by now. I'd recommend trying to call right when they open at 8am. Also, check if you've missed any correspondence in your eServices account that might be requesting additional documents or information. Sometimes they send requests that don't trigger email notifications.

same thing hapnd to me!! took 2 MONTHS before they did anything with my claim. the whole system is set up to make you give up. keep calling tho

The "IVR Processing" status is honestly one of the most frustrating stages of the unemployment process. I was stuck there for 3 weeks in January. What worked for me was contacting my state representative's office. I filled out their constituent services form explaining my situation and they contacted ESD on my behalf. Had my claim moving again within 5 days after that. Worth trying if you're desperate - they have staff specifically for helping with ESD issues.

IVR processing is total BS tbh. They leave u there to save money. Every week ur waiting is money they don't have to pay. I had to call 73 times in ONE DAY before getting through last month. When I finally got through they said there was a "note on my account" that needed to be removed. Took the lady literally 2 minutes to fix. System is broken on purpose!!

Just checking - did you verify your identity through ID.me? My claim was stuck in processing for a while and it turned out I hadn't completed the ID verification. Once I did that it moved pretty quick.

To answer your earlier question - when I used Claimyr it took about 2 hours for them to get me through to an agent (way better than the days I spent trying myself). They just need your phone number to call you back when they reach an agent. No weird personal stuff. The ESD agent will verify your identity when you actually talk to them.

my cousin works for the worksource office (not same as esd but they work w/ them) and she says they r SUPER understaffed right now. like half the ppl they need. so thats why everything takes 4ever

UPDATE: Finally got through! The Claimyr thing actually worked after about 90 minutes of waiting. ESD agent told me my claim had been flagged because I worked for two different employers in my base year and one of them hadn't responded to their wage verification request. She manually overrode something and said my claim should move to processing in 24-48 hours. So relieved!