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Philip Cowan

How long does it take for a deputy to make a decision on Washington ESD unemployment claim?

My unemployment claim has been stuck in adjudication for over 6 weeks now and I'm starting to panic. The Washington ESD website just says 'your claim requires additional review' but gives no timeline. I've been trying to call but can never get through - just busy signals or the automated system hangs up on me after being on hold forever. Does anyone know how long it actually takes for a deputy to review these cases and make a decision? I'm behind on rent and really need to know what to expect.

Deputy decisions can take anywhere from 4-12 weeks depending on the complexity of your case and their current workload. If there's a separation issue or questions about your eligibility, they need to contact your former employer and sometimes schedule phone interviews. The lack of communication is frustrating but unfortunately normal for Washington ESD.

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12 weeks?? That's insane. How am I supposed to survive that long without any income? There has to be a way to get an update on the status.

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I waited 14 weeks last year for my deputy decision. Turned out my former employer never responded to their requests for information which caused delays.

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The deputy review process is one of the most frustrating parts of the UI system. They're supposed to make decisions within 21 calendar days according to federal guidelines, but Washington ESD is notorious for taking much longer. Your case probably involves a quit/discharge determination or work search verification issue.

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I was laid off due to company downsizing, so I don't understand why this is taking so long. My employer said they wouldn't contest my claim.

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Even with a straightforward layoff, if there are any questions about your last day worked, final pay, or if you received severance, it can trigger an adjudication review.

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I had the same problem earlier this year - couldn't get through to anyone at Washington ESD for weeks. Finally found this service called Claimyr (claimyr.com) that actually got me connected to a deputy within a day. They have some kind of system that gets around the busy phone lines. There's a video demo at https://youtu.be/7DieNd3C7zQ that shows how it works.

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That sounds too good to be true. How much does it cost? I'm already broke from waiting for my benefits.

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It's worth checking out their site for details. For me, getting through to actually talk to someone was worth it - I found out there was a simple form I needed to submit that nobody told me about.

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Never heard of Claimyr but honestly anything that helps get through to Washington ESD sounds like a miracle at this point.

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THE WHOLE SYSTEM IS BROKEN!!! I've been waiting 8 weeks for my deputy decision and Washington ESD acts like we don't exist. Meanwhile bills keep piling up and they just send form letters saying 'we're processing your claim.' WHAT ARE THEY PROCESSING FOR TWO MONTHS??

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I feel you. The stress of waiting is almost worse than being unemployed in the first place.

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I understand the frustration, but getting angry won't speed up the process. Focus on documenting everything and keeping records of your job search activities while you wait.

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From my experience, deputy decisions take longer when: 1) Your employer disputes the claim, 2) There are questions about why you left your job, 3) You have wage issues from multiple employers, 4) There's a question about your availability for work. The deputies are overworked and understaffed, especially since COVID.

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None of those apply to me though. It was a mass layoff with 50+ people let go the same day. Why would that need special review?

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Sometimes it's just random. They might be reviewing your work history or verifying your identity. Have you submitted all requested documents?

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Yes, I uploaded everything they asked for weeks ago. My account doesn't show any pending actions.

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6 weeks isn't even that long tbh. I know people who waited 4+ months for deputy decisions. The system is slow but it usually works out eventually.

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Easy for you to say. 6 weeks without income feels like forever when you have bills to pay.

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4 MONTHS?? That's completely unacceptable. People shouldn't have to wait that long for benefits they're entitled to.

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If you're desperate to get an update, try calling the UI customer service line at 5:00 AM sharp when they open. You might have better luck getting through during off-peak hours. Also check your SecureAccess Washington account daily for any new correspondence.

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I've tried calling at 5 AM multiple times. Still can't get through. The phone system is completely overwhelmed.

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Same here. I set alarms to call right when they open and still get busy signals or hung up on after hours of waiting.

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Try using Claimyr if you really need to talk to someone. A friend recommended it to me when I was stuck in adjudication hell. Got through to a deputy the same day and found out my case was actually already approved - they just hadn't updated the system yet!

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How does Claimyr actually work? Do they just keep calling for you or something?

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They have some kind of automated system that monitors the phone lines and connects you when an agent becomes available. Way better than sitting on hold for hours.

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I'm a former Washington ESD employee and can tell you that deputy decisions are supposed to be completed within 21 days, but the reality is very different. Caseloads are extremely high and many deputies are handling 200+ cases at once. Complex cases involving multiple employers or separation issues take longer to investigate.

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Is there anything I can do to speed up the process? Any specific person I should try to contact?

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Unfortunately no. The best thing you can do is make sure all your documentation is complete and accurate. Calling repeatedly won't help - it just clogs up the system for everyone.

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What about contacting state representatives? I've heard they can sometimes help with Washington ESD issues.

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Just went through this myself. Waited 7 weeks for deputy decision on a simple layoff case. Turns out they were waiting for wage verification from a job I had 2 years ago that wasn't even relevant to my current claim. The whole system is inefficient.

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How did you finally find out what the holdup was?

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I used that Claimyr service someone mentioned earlier. Got through to a deputy who explained the whole situation in 10 minutes. Wish I'd known about it sooner.

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While you're waiting, make sure you keep filing your weekly claims even though you're not getting paid. If you miss filing, you could lose those weeks of benefits even after your claim is approved.

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Yes, I've been filing every week. It's frustrating to keep doing it when nothing happens, but I don't want to lose out on benefits.

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Good advice. I know someone who stopped filing during adjudication and lost 6 weeks of benefits when their claim was finally approved.

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The deputy review process is designed to prevent fraud and ensure only eligible people receive benefits. Yes it's slow, but it's necessary to protect the integrity of the unemployment system.

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That's a load of BS. There has to be a balance between preventing fraud and actually helping people who need benefits to survive.

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I agree the process is important, but 6+ weeks for a straightforward layoff case seems excessive.

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Check if your case involves any red flags that might slow down processing: gaps in employment history, out-of-state wages, self-employment income, or discrepancies in your application. These can all trigger additional reviews.

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I did have a short period of freelance work last year that I reported. Could that be causing the delay?

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Possibly. Self-employment income can complicate eligibility determinations. They might be verifying your earnings and determining how it affects your benefit calculation.

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I'm dealing with the same thing - 5 weeks in adjudication with no updates. The uncertainty is killing me. At least if they gave us a timeline or status update it would be more bearable.

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Exactly! Even just knowing if my case is being actively reviewed or sitting in a queue would help with the anxiety.

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The lack of communication is the worst part. Other states have better systems for tracking claim status.

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For anyone still struggling to get through to Washington ESD, I had success with Claimyr last month. They got me connected to someone who could actually see my case details and explain what was happening. Worth checking out if you're desperate for answers.

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I'm starting to think that might be my only option. The regular phone system is completely useless.

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Same experience here. Claimyr saved me weeks of frustration trying to get through the normal way.

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