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ESD rejected my claim due to medical condition - can't restart after disqualification

I'm losing my mind with this unemployment situation. I got laid off from my admin position last month and immediately filed for unemployment, but got denied because I was recovering from surgery at the time and wasn't 'able and available for work' (their words). My doctor has now cleared me to return to work, so I tried to restart my claim through eServices, but the system keeps telling me I'm 'disqualified for benefits' without explaining why or how to fix it. I've called ESD like 40 times and either get disconnected or told the wait time is 4+ hours. Does anyone know the proper way to restart a claim after being disqualified for medical reasons? I've got rent due next week and I'm seriously panicking.

u need 2 file a new claim not restart the old 1. the system is stupid that way. when it says disqualified it means that specific claim is dead forever. go to the main page and click 'file new claim' instead of trying to restart. happened to me last year and it worked

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Amara Torres

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I tried that yesterday but got confused when it asked if I had filed a claim in the past 12 months - I said yes (because I did) and it just took me back to my disqualified claim. Should I say no even though that's not technically true?

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Mason Kaczka

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What you need to file is an appeal to the disqualification decision, not a new claim. When you were denied for not being able and available, ESD should have sent you a determination letter with appeal instructions. You have 30 days from the date on that letter to appeal. If you're now medically cleared, you can submit documentation from your doctor with the appeal showing you're now able and available for work. This isn't something you can fix through the normal restart process.

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Amara Torres

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Thank you! I did get that letter about 3 weeks ago. So I still have time to appeal. Do I mail in the appeal or can I do it online? The letter mentions both options but the website is so confusing.

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Sophia Russo

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I went through something nearly identical in January! I was denied because I had surgery and couldn't work for 6 weeks. My doctor released me to work after recovery, but my claim stayed disqualified. I had to file an appeal AND provide medical documentation showing I was now able and available. The most important thing is to use the exact language "able and available for work" in your doctor's note. Without those specific words, they'll reject it again. BTW, I had to wait 5 weeks for my appeal hearing but eventually got approved and they backdated my payments. Just make sure you keep filing your weekly claims even while disqualified!

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Evelyn Xu

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NOBODY TOLD ME TO KEEP FILING WHILE WAITING FOR APPEAL!!!! Is that really required? I stopped filing weekly claims when I got denied 😭 Does that mean I won't get backpay for those weeks even if I win my appeal??????

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Dominic Green

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YEP! Always keep filing weekly claims even when disqualified or appealing. That's the #1 mistake people make. Each week you don't file is a week you permanently lose eligibility for, even if you win your appeal later. For the original poster: You need to submit your appeal ASAP. You can do it online through your eServices account under the "Submissions" tab. Look for "Submit an Appeal" option. Upload your doctor's note clearly stating you're now "able and available for work" with the date your doctor cleared you. If your 30 days are almost up, I'd recommend doing paper AND online submission just to be safe.

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Amara Torres

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Thank you!!! I just checked and found the appeal section on eServices. I'll be uploading my doctor's note today and I'll definitely make sure it has the "able and available for work" language specifically. I've been filing my weekly claims anyway (even though the system says I'm not getting paid) just because I wasn't sure what else to do. Sounds like that was the right call!

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Hannah Flores

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I had the EXACT situation but mine was because I broke my leg. ESD is TERRIBLE to deal with for medical issues - they act like you chose to be sick! I appealed and won but took 2 MONTHS to get a hearing. I nearly lost my apartment waiting. If you need to actually talk to someone at ESD (which I did), I finally used Claimyr (claimyr.com) after 3 weeks of failed calling. They got me through to an actual ESD agent in about 20 minutes. They have a video showing how it works here: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3 - It helped me confirm my appeal was properly filed and find out when my hearing would be scheduled.

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Kayla Jacobson

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has anyone actually used this service?? seems sketchy to me, like how do they get you through when nobody else can?

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Hannah Flores

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It actually works. They use some kind of system that keeps redialing for you and holds your place in line. I was skeptical too but was desperate after trying to call ESD for weeks. The agent I spoke with was definitely a real ESD person (they verified all my info and could see my claim). Worth it just to confirm my appeal was properly received.

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Amara Torres

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I might try this if I don't hear anything in the next week. Right now I'm just going to get the appeal filed and hope for the best. This whole process is so frustrating!

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Dominic Green

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One more critical tip about your appeal: Make sure the doctor's note has a SPECIFIC DATE when you became able and available for work. Without an exact date, ESD won't know from when to start paying benefits if your appeal is approved. Also, after you submit the appeal online, keep checking your eServices account every 2-3 days. They often schedule hearings with very little notice, and they'll only notify you through eServices (not always by email or mail).

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Amara Torres

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Thank you so much. I just called my doctor's office and they're preparing a letter with the specific date I was cleared (March 18th). I'll upload that with my appeal. This group has been more helpful than any official ESD resource!

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Kayla Jacobson

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anybody know if there's a time limit to appeal these decisions? i got denied for something similar like 4 months ago but didnt appeal cuz i thought it was final. wondering if i can still try now that i can work

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Sophia Russo

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The standard appeal deadline is 30 days from the date on your determination letter. However, you can request a "good cause" exception if you have a valid reason for missing the deadline, like you didn't understand the process or had ongoing medical issues. It's harder but still possible - worth trying! Submit the appeal anyway and explain why you missed the deadline.

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Amara Torres

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UPDATE: I submitted my appeal with my doctor's note yesterday, and today I got a notification that my appeal has been received and is "pending scheduling" for a hearing. The message says it could take 4-6 weeks for a hearing to be scheduled. I'll keep filing my weekly claims in the meantime. Thanks everyone for your help - I'll update again when I have news!

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Mason Kaczka

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That's excellent! The timeframe they give is usually worst-case scenario. Keep an eye on your eServices notifications - sometimes they resolve these without a hearing if your doctor's documentation is clear. And yes, absolutely continue filing those weekly claims!

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