ESD identity verification failed - got the OSI 800 number message

Don't panic yet, this happened to me in January. It's usually just a verification issue with your SSN or ID info, not actual fraud suspicion. Call that number ASAP though - the longer you wait, the longer it'll take to resolve. Bring your ID, SS card, and latest paystub when you call because they'll probably ask for additional verification docs.

yeah this isnt nessessarily fraud, its just there stupid systems. my wifes claim got this message cause her drivers license had her maiden name not her married name that she filed under. took like 4 days to fix after she called

I got this same message when I applied last year. The OSI number is extremely difficult to get through on - I spent 3 days trying to reach someone. When I finally got through, they just needed to verify some information because there was a mismatch between my current address and what was on file with some other government database. DO NOT WAIT to call them. The verification hold will prevent your claim from being processed at all until it's resolved. If you can't get through on the phone, try going to your local WorkSource office in person - sometimes they can help escalate these issues.

When you get this message, it means their automated identity verification system couldn't match your information across multiple databases. This happens for many legitimate reasons: 1. Recent name change 2. Address mismatch 3. SSN typo when entering 4. Recent change in immigration status 5. Credit freeze that blocks verification The OSI phone line is extremely busy since they handle all verification issues. I recommend trying Claimyr (claimyr.com) to get through - they have a system that keeps dialing until it connects you. Saved me hours of redial frustration. They have a video showing how it works: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3 Once you get through, they'll ask for additional documentation. Have ready: - Photo ID - Social Security card - Recent paystub - Birth certificate (sometimes) - Address verification (utility bill

In 2025, ESD has been using a stricter identity verification system to prevent the fraud issues they had during COVID. Here's what you need to know: 1. This message is common and doesn't mean you're suspected of fraud - it's just a verification flag 2. The OSI team handles ALL identity verification issues, not just fraud cases 3. You should continue filing your weekly claims even while this is being resolved 4. Resolution typically takes 3-10 business days after you successfully reach them 5. Once verified, benefits are typically paid retroactively The most important thing is documenting your call attempts. Note the date/time of each attempt in case you need to request backdating due to their delays.

KEEP CALLING THAT NUMBER!!!! Don't give up! I got this same message and it took me 47 CALLS to get through. The system is DESIGNED to make you give up. Once I finally got through, the agent took care of it in 10 minutes. They asked for my ID and last paystub. Had to email photos of them while on the phone. Benefits started 5 days later. DON'T listen to people saying to wait or that WorkSource can help. ONLY THE OSI TEAM can fix this and you MUST get through on that number!!!

Any update? Were you able to get through to OSI? Curious how it worked out since I'm helping my brother with the same issue right now.