ESD denied my claim after quitting for another job - need help with appeal process
I'm in a really frustrating situation with ESD right now. I quit my customer service job in January 2025 to take what seemed like a great opportunity at a tech company. The new position paid $7,800 more annually and had better benefits. Unfortunately, the new company laid me off after just 3 weeks due to 'restructuring' (wasn't even there long enough to qualify for their severance). When I filed for unemployment, ESD put my claim in adjudication for 6 weeks, and yesterday they denied it completely! The determination letter says I 'voluntarily quit without good cause' from my previous employer. I thought quitting for a better job WAS considered good cause in Washington? My former employer apparently told ESD I quit voluntarily without mentioning I left for another position. I've already filed an appeal online, but I'm panicking about finances while this gets sorted. Does anyone have experience appealing a denial like this? What documentation should I prepare for the hearing? Will they even believe me since my time at the new job was so short?
23 comments
CaptainAwesome
You're right that quitting to accept a bona fide job offer is considered good cause under Washington's unemployment laws. This is specified in WAC 192-150-050. The key will be proving you actually started the new job and were then laid off through no fault of your own. For your appeal, you should gather: 1) Written job offer from the new company showing start date and salary, 2) Any paystubs from the new job, 3) The layoff notice or other documentation of your separation, and 4) Any communications with your previous employer about why you were leaving. Also be prepared to explain the timeline of events at your hearing.
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Amara Okafor
•Thank you so much for this detailed response! I have the offer letter and two paystubs, plus the layoff email that mentions the restructuring. I don't have anything in writing to my previous employer though - I just told my manager verbally I was leaving for another opportunity. Do you think that will be a problem?
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Yuki Tanaka
OMG this EXACT same thing happened to me last year!!! i quit my retail job for a higher paying position at an office, got laid off 2 months later & ESD rejected my claim saying i quit voluntarily. its like they completely ignore the fact that u HAD ANOTHER JOB after quitting!!! so frustrating. took me almost 3 months to get it all sorted out but i eventually won my appeal. dont give up!!!
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Amara Okafor
•That's really encouraging to hear you won your appeal! Did you have to attend a hearing? What kind of questions did they ask you? I'm already rehearsing what I'm going to say but I'm worried about getting flustered.
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Yuki Tanaka
•yeah there was a phone hearing with a judge. they asked about why i quit my old job, details about the new one (start date, salary, etc) and how/why i lost the new job. just be honest! the judge was actually really nice. the annoying part was waiting soooo long for the hearing date.
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Esmeralda Gómez
I work with people going through UI appeals and your case should be straightforward if you have documentation. The most important thing now is to keep filing your weekly claims while your appeal is pending. Many people stop filing during appeals and this creates bigger problems later. Also, be aware that your former employer will likely participate in the hearing to defend their position. They may argue they would have kept you employed had you not left, so be prepared to explain why the new job was a better opportunity (higher pay, advancement potential, better hours, etc).
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Klaus Schmidt
•I used to work at ESD and can confirm this advice is spot on. OP, make sure you're meeting all job search requirements during the appeal period too (3 activities per week, properly documented). Even though your claim is currently denied, if you win on appeal, you'll only be paid for weeks you properly completed all requirements. Don't give them any reason to deny weeks even if you win your appeal.
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Aisha Patel
So wait, if you quit a job to take another job, you can still get unemployment if the new job lays you off? I thought if you quit anywhere in your base year you're automatically disqualified? At least that's what happened to my cousin last year.
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Esmeralda Gómez
•That's a common misunderstanding. Under Washington unemployment law, quitting to take a new job that offers better wages, hours, or conditions IS considered good cause if you can prove it. Your cousin may have had a different situation or might have been eligible to appeal if they were incorrectly denied. The specific regulation is WAC 192-150-050.
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Aisha Patel
•Well that sucks, wish I'd known that when i was helping my cousin with his paperwork. Thanks for explaining!
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LilMama23
I spent 2 weeks trying to call ESD about my adjudication for a similar issue (quit for a better job then got laid off 2 months later) and the wait times were insane! I finally used this service called Claimyr (claimyr.com) that got me connected to an ESD agent in about 15 minutes instead of waiting for hours or getting hung up on. They have a video showing how it works: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3. The agent was able to see that my previous employer never responded to ESD's request for information, so they approved my claim on the spot. Might be worth trying to talk to someone directly before your hearing.
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Dmitri Volkov
•Does that service actually work? I've been trying to reach ESD for three days now and keep getting disconnected. I'll try anything at this point.
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LilMama23
•Yeah it worked for me! Someone I met at WorkShare recommended it. The woman I talked to at ESD was super helpful once I actually got through.
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Dmitri Volkov
I'm confused... shouldn't you be appealing with the NEW employer who laid you off, not arguing about the job you quit? The new job is the one that caused your unemployment, right? I think you're barking up the wrong tree here.
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CaptainAwesome
•That's not how unemployment works in Washington. The issue isn't about appealing to either employer - it's about qualifying for benefits through ESD. When you've worked multiple jobs, ESD looks at your most recent separation AND previous separations in your base year. If you quit a job without good cause in your base year, it can disqualify you even if your most recent job laid you off. That's why proving the quit was for good cause (taking another job) is crucial.
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Gabrielle Dubois
Make sure you get a receipt or confirmation when you submit your appeal documents! I submitted mine three times and ESD claimed they never received anything. The whole system is designed to wear you down until you give up. Document EVERYTHING and save copies of all communication.
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Amara Okafor
•That's a good point! I did get a confirmation number when I submitted the appeal online, and I took a screenshot just in case. Should I also mail in paper copies of my evidence or just bring it to the hearing?
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Esmeralda Gómez
•It's best to submit your evidence before the hearing - you'll receive instructions with your hearing notice about the deadline for submitting evidence. Upload digital copies through your eServices account AND bring physical copies to the hearing. This ensures the judge has them beforehand but you also have backups if needed.
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Klaus Schmidt
While waiting for your appeal hearing, you might want to apply for other assistance programs if your finances are tight. The processing time for appeals is currently running 10-12 weeks in Washington. You can apply for emergency assistance through DSHS, food benefits, and there are several non-profits that offer rental assistance while you're waiting. Don't wait until you're in crisis to explore these options.
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Amara Okafor
•10-12 weeks?! That's terrifying. I have some savings but not enough to last that long. Thank you for the suggestions - I'll look into DSHS assistance right away. Do you know if I'd have to repay any of that if my unemployment appeal is eventually approved?
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Klaus Schmidt
•Benefits like food assistance or temporary cash assistance wouldn't need to be repaid if you later receive unemployment. They're separate programs. Just be sure to report any unemployment benefits once you start receiving them, as it will affect your ongoing eligibility for other assistance.
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Yuki Tanaka
did u check ur eServices account messages? sometimes ESD asks for additional info but they dont actually email u about it. i missed an important request buried in my eServices messages and it delayed my claim for weeks!
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Amara Okafor
•I just checked and there's nothing there except the determination letter. But I'll make sure to check it daily from now on - that's a great tip, thank you!
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