ESD adjudication taking way past 6 weeks - facing eviction and phone shutoff - need emergency help
I'm desperate here and don't know what to do anymore. ESD told me adjudication would take 6 weeks but I'm WAY past that now with no updates. My bills are completely backed up, my phone will be shut off in 3 days, and my rent is due - if I don't pay I'll be evicted. I just got this apartment after being homeless and worked so hard to get here. The reason I'm stuck in adjudication is because my employer is demanding medical records (which I thought was illegal due to HIPAA??). My boss just placed me on "suspension until further notice" and when I last talked to him, he claimed he "didn't have work for me at this time." Never lied to him, but he's extremely controlling. I called ESD about hardship and they said they'd send a message to expedite my case, but NOTHING HAPPENED. No callback, no processed payments. How are we supposed to survive with no income? Gas prices are insane, can't even afford bus fare to job interviews. This is exactly how people end up losing their homes! I thought unemployment was supposed to HELP people who are struggling! If my adjudication isn't resolved this week, my phone will be shut off and they won't even be able to contact me. I'm praying for a miracle but need practical advice - what can I actually DO to get this resolved and pay my bills before I'm homeless again?
16 comments


Oliver Alexander
I'm really sorry you're going through this. First, about the medical records - you're absolutely right that your employer requesting full medical records is a HIPAA violation. They can only request a doctor's note confirming your inability to work, not your actual medical files. For the adjudication, unfortunately ESD's "6 weeks" estimate hasn't been accurate for many people. Here's what I suggest: 1. Contact your state representative/legislator immediately. They can often help push claims through faster. 2. Apply for emergency assistance through DSHS for rent/utilities while waiting. 3. Ask your phone company for a hardship extension - many have programs for this. 4. Document every attempt to contact ESD with dates/times. The hardship request should have helped, but they're overwhelmed. You might need to try again.
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Kaylee Cook
•Thank you for the advice. I didn't even think about contacting my state rep! Do I just call their office? And I'll definitely try DSHS tomorrow. I've been calling ESD every day but just get the automated system saying high call volume. My phone company already gave me one extension so I'm not sure they'll do another one...
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Lara Woods
The 6 week timeline is complete BS now. My claim was in adjudication for 14 weeks before it finally got approved last month. The system is broken! What helped me finally get through was using Claimyr (claimyr.com) - they got me connected to an actual ESD agent in about 25 minutes when I'd been trying for weeks with no luck. They have a video showing how it works: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3 Once I actually talked to someone, they were able to escalate my hardship case and I got paid within 48 hours. Might be worth trying since you're in such a dire situation.
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Adrian Hughes
•is this actually legit?? seems sketchy that u have to pay money just to talk to esd when they're supposed to be helping us already...
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Adrian Hughes
if u need emergency money walmart and amazon hire like on the spot. its not great but its something while u wait for esd to get their act together. the adjudication crap is a joke
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Kaylee Cook
•I've been applying everywhere but nobody wants to hire someone who's technically still employed but suspended. And I don't even have gas money to get to interviews. It's a total catch-22.
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Molly Chambers
Your situation actually sounds like you might qualify for Standby status with ESD, which means you wouldn't have to do the job search activities while waiting for recall from your employer. But ONLY if your employer actually told ESD they intend to bring you back within 8 weeks. Calling your state representative is definitely the way to go when you're facing imminent hardship like eviction or utility shutoffs. I've seen cases get resolved in days when a legislator gets involved. Call tomorrow morning, explain that you're facing homelessness, and they'll often have a staff person who handles constituent services intervene with ESD directly. As for your employer demanding medical records - document EVERYTHING about this request. If they're denying work because you refused to provide protected medical information, that could strengthen your case with ESD.
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Kaylee Cook
•Thank you for this information! I don't think Standby would work for me though, since my boss hasn't given any timeframe for bringing me back. He just keeps saying "until further notice" which could mean forever. I'm definitely going to contact my representative first thing tomorrow though.
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Ian Armstrong
ESD IS THE WORST!!! I went through EXACT same thing last year! 11 WEEKS in "adjudication" with no money and nearly got evicted!!! The system is DESIGNED to make people give up!!! They hope you'll just stop filing claims so they don't have to pay you!!!
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Eli Butler
•While I understand your frustration, that's not entirely accurate. The system isn't designed to make people give up - it's just severely understaffed and overwhelmed. Adjudication takes longer because each case requires individual review by a claims specialist. It's inefficient, but not malicious. They actually do want to process claims correctly, they just don't have enough staff to do it quickly.
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Marcus Patterson
Have you tried filling out the hardship form on the ESD website? It's different than just calling. Go to your eServices account, click on the messages tab, and there should be a option to submit hardship info there. You have to be specific about exactly what bills are due and when you'll be evicted/lose utilities. Just saying "I need money" doesn't usually trigger the expedite process.
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Kaylee Cook
•I didn't realize there was an actual form! When I called they just took my info over the phone. I'll log into eServices right now and look for it. Thank you!
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Lara Woods
That Claimyr service I mentioned earlier worked for me when I was in your exact situation. Paid like $20 but it was worth it to actually talk to someone and get my case moved. My adjudicator called me the next day after I got through to ESD.
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Molly Chambers
•I've heard mixed things about Claimyr, but in a true emergency situation like the OP's, it might be worth trying. Just to add context - what they do is basically wait on hold for you and then call you when they're about to connect with an agent. It's unfortunate that such services have to exist, but when you're facing eviction, sometimes paying for access is the only option.
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Eli Butler
I'm going to summarize the most effective options based on my experience working with ESD claims: 1. The hardship form in eServices that someone mentioned is your best bet for expediting - be VERY specific about dates and consequences (eviction notice details, utility shutoff dates, etc) 2. Contact your state representative - this is extremely effective for expediting claims 3. If you need to actually speak with ESD (which you do in this case), calling right when they open at 8:00 AM gives you the best chance, but services like Claimyr can help if you're desperate 4. Document the HIPAA violation concerns in your eServices messages - this could be relevant to your adjudication 5. Apply for emergency assistance through your local DSHS office for immediate help with rent/utilities while waiting Hang in there - this sounds like a legitimate claim that will eventually be approved, but getting there faster requires being persistent and using multiple channels.
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Kaylee Cook
•Thank you so much for laying this out so clearly. I'm going to do ALL of these things tomorrow. I've been so stressed I couldn't think straight, but this gives me a clear plan. I really appreciate everyone's help!
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