Can't get through to ESD by phone - constant busy signals since the system update

Yep, it's a nightmare right now. I think they're completely overwhelmed with the seasonal construction layoffs plus that system update they did made everything worse. I was in the same boat last month and finally got through by calling exactly at 7:59am, right before they officially open. Somehow that worked for me after trying for 2 weeks straight!

this is the WORST its ever been!! ive called like 50 times today and cant get thru AT ALL. so frustrating. my benefits are on hold 4 no reason and bills are due next week!!

I had the same problem with my adjudication for 6 weeks. Here's what actually worked for me after dozens of failed calls: 1. Make sure you're calling the right number (800-318-6022) 2. Call precisely when they open (8:00 am) 3. If that fails, try calling between 3:30-4:00pm when call volume sometimes drops 4. Always select the option for "claim questions" not "filing a new claim" 5. Have your claimant ID ready so you don't waste time if you get through Also, don't forget that if your standby status is expiring, you need to start doing your job search activities (3 per week) and documenting them in your weekly claim. Don't wait for them to resolve your adjudication issue.

After spending literally WEEKS trying to get through on the phone for my identity verification issue, I finally found Claimyr (claimyr.com) and they got me through to an ESD agent in about 20 minutes. It was worth every penny after all the stress and wasted time. Check out their demo video to see how it works: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3 The ESD agent was able to clear my adjudication issue right away once I finally got through. Just having a real person look at my claim made all the difference.

Honestly ESD's phone system is just broken. My neighbor works for DSHS and she says all state agencies are having major staffing issues right now. Did you try contacting your state representative? That worked for me when I had an adjudication that went on for 2 months with no resolution. Just Google "WA state representative lookup" and you can find who represents your district. Their office can sometimes expedite things.

By the way, make sure you're documenting EVERYTHING. When you called, who you talked to (if you get through), what they told you, etc. If your claim gets denied because of the adjudication, you might need to appeal, and having detailed records will help tremendously. I learned this the hard way.

UPDATE: I finally got through! Used the 7:59am trick AND I called on Thursday which seems to be less busy than Monday/Tuesday. The agent cleared up my adjudication issue in about 10 minutes - it was just a verification problem they needed to fix on their end. My standby status was also extended for another 4 weeks. Thanks everyone for your help and suggestions!