ESD phone system keeps giving 'change address' message - can't reach an agent to resolve my claim

Ugh yes this is happening to everyone right now! The phone system is completely overwhelmed. When you get that message it means all their lines are at capacity. Try calling literally the moment they open at 8am.

This is unfortunately a common issue with ESD's phone system. When all agents are busy, the system defaults to that address change message instead of putting you in a queue. Some tips that have worked for others: 1. Call exactly at 8:00am (set your phone clock to atomic time) 2. Try calling on Wednesday or Thursday which tend to have slightly lower call volumes 3. Use the online message center in your eServices account to request a callback 4. If your issue is urgent, contact your state representative What's the specific issue with your claim that's in adjudication? Some problems can be resolved without talking to an agent.

The ESD phone systems are a JOKE!!! I dealt with the exact same thing for WEEKS last year. They don't care about us at all. The system is DESIGNED to keep you from getting help. I literally had to contact my state senator's office to get any movement on my claim after 2 months of trying. They're hoping you'll just give up!

I had the same problem and found a service called Claimyr that got me through to ESD after weeks of trying. You give them your number and they call you back when they've secured a place in the ESD phone queue. Saved me so much frustration! Website is claimyr.com and they have a video showing how it works: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3 Everyone I've recommended it to has been able to get through. My adjudication was resolved the same day I finally spoke to someone.

I used that Claimyr thing last month and it worked. Got a call back in about 2 hours and was connected to an actual ESD agent. Better than the 50+ calls I'd made on my own with no success.

have u tried hitting different numbers when the recording starts? sometimes if u press like 2 or 4 it takes u to different menus. also i found that calling around 10:30 sometimes works better than first thing in morning when everyone is calling

Just as an update for everyone - I checked the ESD website this morning and they've posted a service alert about unusually high call volumes due to a new claim system update. They're recommending people use the eServices portal for most issues right now. For adjudication cases that are over 4 weeks old like yours, they've added a special form in the eServices portal under "More Services" then "Submit Documents" where you can request an expedited review. That might be faster than continuing to call.