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Update: I tried the Spanish line trick this morning and also tried the Claimyr service that someone mentioned above. The Spanish line still gave me the "we're too busy" message after one ring, but Claimyr actually got me through to an agent after about 45 minutes of waiting! The agent was able to see that my adjudication was delayed because they needed employment verification from my previous employer, who never responded to their request. They're expediting my case now and said I should have an update within 5-7 days. Thank you all for the suggestions!
That's excellent news! Just make sure to keep checking your eServices account daily for any new requests or updates. Sometimes they need additional documentation even after speaking with you.
So glad you were able to get through @Natasha! This is exactly why these community threads are so valuable - we help each other navigate this broken system. For anyone else still struggling, I've noticed that ESD sometimes updates their phone queue capacity around 2-3 PM on weekdays when agents return from extended breaks. Also worth noting that if your previous employer isn't responding to verification requests, you can often provide your own documentation (pay stubs, W-2s, etc.) to speed things up. Keep fighting everyone - the system is designed to wear us down but we can't give up!
Been reading through all these responses and wanted to add - if you do run into problems and need to reach Washington ESD, that Claimyr service people mentioned actually seems legit. I was skeptical but tried it last week when I had an adjudication question. They got me through to an agent and I was able to resolve my issue. Way better than trying to call myself.
Just wanted to share my experience as someone who's been filing for about 6 months now. I started out filing Sunday nights but kept running into slow loading times, so I switched to Monday mornings around 10 AM and it's been perfect. The system runs smoothly and I'm not dealing with the Sunday rush. Plus I can take my time to double-check everything without feeling rushed. One tip that's saved me - I keep a simple note in my phone throughout the week with any job search activities so I don't have to try and remember everything when I'm filling out the claim.
I used Claimyr last month when I had a similar issue (though mine was stuck in adjudication, not $0 payments). Got through to ESD in about 2 hours instead of days of redial hell. The agent told me they've been having database synchronization problems since their February system update. Some approvals aren't properly connecting to the payment system. They had to manually fix something on the backend for mine to start processing correctly.
That sounds exactly like what might be happening with mine - some kind of system glitch. I'm going to try Claimyr tomorrow since multiple people are recommending it. At this point I just need to talk to a human at ESD who can look at my specific account.
Anyone get a resolution to this? I'm having the EXACT same problem now and panicking. Approved for benefits but every weekly claim shows $0 paid.
UPDATE: I finally got through to ESD using the Claimyr service people recommended here. Turns out there was an employer protest that wasn't showing up in my online account! My former employer claimed I quit instead of being laid off. The ESD agent was able to see this in their system even though it wasn't showing in my eServices account at all. They're expediting my case now and said I should see payments within 3-5 business days. So relieved to at least know what was happening! Definitely recommend trying to speak with an actual agent if you're having the same issue.
@Zainab Khalil Same thing happened to me about 6 months ago! In my case it was actually a wage "protest from" my previous employer that wasn t'visible in the online portal. They disputed the wages I reported which froze all payments at $0 even though my claim was approved. "Had" to get through to an actual ESD representative who could see the behind-the-scenes issue and resolve it. The Claimyr service that others mentioned really does work - took me about 90 minutes to get connected vs. literally days of failed calling attempts. Don t'give up, there s'usually a specific reason causing the $0 payments that an agent can identify and fix!
UPDATE: Money just hit my account this morning! So that was about 48 hours from when the ESD site showed 'paid' until it appeared in my bank. Thanks everyone for the reassurance and info, really helped calm my anxiety while waiting.
Congrats on getting your payment! This thread is really helpful for those of us who are new to the system. I'm currently waiting for my first payment too (shows paid as of yesterday) and was starting to worry. Reading everyone's experiences here makes me feel much better about the 24-48 hour timeframe. It's crazy how stressful that waiting period can be when you're depending on the money!
Morita Montoya
Edited to Add: Thank you everyone!! I knew there was going to be a delay cuz the office will be closed on Tuesday for the holiday, just wasn't sure how much as it's open on Monday. I'll plan for Thursday payment and adjust my bills. Really appreciate all the info!!
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Layla Sanders
Just wanted to add that if you're really worried about the timing, you can also set up text alerts through your bank app to notify you as soon as deposits hit your account. That way you'll know right away when the payment comes through instead of constantly checking. Also, some credit unions are faster than big banks with processing ACH transfers, so if you have options it might be worth considering for future payments. Hope everything works out with your rent situation!
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