Washington Unemployment

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Really made a difference, save me time and energy from going to a local office for making the call.


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An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


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Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

So I'm an adjudicator with experience in the unemployment system (not in Washington though). Here's what's likely happening: After initial processing, claims with any issues go into an adjudication queue. When the agent "fixed" your claim, they probably just made notes in your file and either 1) put it back in the general queue or 2) assigned it to a specific adjudicator's workload. The problem is adjudicators typically have 100+ cases at any given time. They're supposed to work them in order received, but cases get prioritized based on various factors. When you call, your file gets a "contact" note, which sometimes bumps you up in priority. You need to specifically ask for: 1. The status of your adjudication 2. Who specifically is handling your case (get a name if possible) 3. Request a callback from that adjudicator within 48 hours 4. Ask if there's anything missing they need from you Be persistent but polite. The front-line agents have limited power, but they can add urgency notes to your file.

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This is incredibly helpful insider information. Thank you! I'll definitely ask for all these specifics when I call back. Would you recommend calling first thing in the morning?

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Yes, definitely call right when they open (usually 8am). The queue fills up fast. Monday and Tuesday are their busiest days, so Wednesday-Friday might be better if you can wait. And remember that the person answering isn't the one causing the delay - they're just the messenger, so staying calm helps them want to help you more.

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I had a similar issue back in December and my determination letter was stuck for weeks! My cousin had good luck with contacting the ombuds office at ESD rather than the regular customer service line. They're specifically there to help with issues that aren't being resolved through normal channels. Might be worth a try?

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This is good advice. The Office of the Commissioner has an ombuds department specifically for helping resolve prolonged issues. Their contact information should be on the ESD website under "Contact Us" then "Office of the Commissioner." They can often help when regular channels have failed.

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One more important tip: While waiting for your appeal or correction, make sure you're meeting the job search requirements each week (3 job search activities). Document everything carefully in your job search log. Even though your claims show as disqualified now, if the disqualification is overturned, they'll check that you were meeting all other requirements during that time.

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Thank you for the reminder! I've been applying to jobs but wasn't keeping detailed records. I'll start documenting everything properly now.

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update us when u get through to someone! im having similar problems and want to know if that claimyr thing actually works

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Will do! I'm going to try multiple approaches - the Claimyr service, contacting HR, and continuing with my appeal. I'll post back when I get some resolution. This community has been so helpful!

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Have you tried just getting through to ESD directly to discuss this? Maybe there's a way to resolve it before the hearing? I had an issue with job search requirements last year and was able to clear it up by talking to an agent.

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I've never heard of this before. Has anyone else used this service successfully? Might be worth trying before my hearing date.

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I've recommended it to several clients who had good experiences. It doesn't guarantee ESD will resolve your issue, but it does get you through to an actual person much faster than calling directly.

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I think everyone here is missing an important point - you need to bring evidence that you actually did your job searches properly! What documentation do you have? The judge will want to see SPECIFIC evidence like: names of companies, dates of applications, contact information, method of application, etc. THAT is what will win your case, not just having a lawyer there.

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I've kept detailed records of everything - company names, position titles, application dates, confirmation emails, even follow-up communications. I have a spreadsheet plus screenshots. I'm hoping this will be enough to prove I met the requirements.

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That's perfect! Make sure all of that is organized chronologically and bring at least 3 copies of everything (one for you, one for the judge, one for ESD's representative). With good documentation like that and a lawyer to help present it effectively, you have a strong case.

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my friend went thru this last month and his landlord was gonna evict him but he showed him the pending esd stuff and the landlord gave him an extra 2 weeks. worth trying to talk to your landlord maybe?

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To follow up on your ERPP question - the Eviction Resolution Pilot Program requires landlords to notify tenants about the program before filing an eviction. They must offer mediation/dispute resolution services. Here's what you should do: 1. Document your financial hardship (screenshots of your ESD pending status) 2. Respond to any eviction notices immediately (in writing) 3. Ask for a reasonable payment plan while waiting for benefits 4. Contact a Housing Justice Project clinic in your county for free legal advice Most importantly, stay in communication with your landlord. Many are willing to work with tenants who are proactive and transparent about unemployment benefit delays. Make sure to provide documentation showing you've applied and are waiting for benefits.

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This is incredibly helpful. I just found my county's Housing Justice Project online and they have walk-in hours tomorrow morning. I'm definitely going to go and bring all my ESD documentation. Thanks so much for your advice!

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My friend who works at WorkSource told me that if you go into a WorkSource office in person, sometimes they can check on your claim status or at least give you more info than you can see online. Might be worth trying that route too!

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This is good advice. WorkSource offices can't directly adjudicate claims, but they often have direct communication channels with ESD and can sometimes see notes on your account that aren't visible to you through eServices. They can also help identify if there's something specific holding up your claim.

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Just wanted to update everyone that after my 6-week adjudication nightmare, I finally got approved last week. For me, what ultimately worked was persistently calling first thing when they open at 8:00 AM. I called exactly at 8:00 three days in a row and finally got through on the third day. The agent was able to see that my claim was just sitting there with no issues, but nobody had been assigned to review it. She escalated it and I got approved two days later. So if you can manage to get through to someone, it might help speed things up.

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Congrats on getting approved! I'll try the 8:00 AM approach starting tomorrow. It's frustrating that the only way to get movement is to somehow break through their impossible phone system, but I'm desperate enough to try anything at this point.

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