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this happened to my cousin last month! turns out he had holiday pay they didn't know about at first and it changed his whole calculation. maybe check if you had any special pay they might have missed initially?
After you file your appeal, make sure to monitor your eServices account daily. ESD often sends requests for additional information with very short deadlines (sometimes just 48 hours). Missing these can cause bigger problems. If you have a smartphone, set up email notifications for your ESD account so you don't miss anything important.
UPDATE: I tried this method this morning and got through to someone after about 15 minutes on the overpayment line. They transferred me to a claims specialist but then I waited for another hour before getting disconnected. 😠Going to try again tomorrow morning. At least I know it's possible to get through this way, just need better luck staying connected during transfer.
I had a totally different experience with ESD last month. Filed my claim, got approved within 3 days, and have been receiving payments on time ever since. No need to call at all. I think it depends on whether your claim has any issues that trigger manual review. Just wanted to share that sometimes the system does work as intended!
my claim was stuck for identity stuff too and turns out it was cuz i had a fraud alert on my credit from like 2 yrs ago that i forgot about!!! might wanna check if u have anything like that
I hadn't even thought of that! I did have a credit freeze after my identity was stolen last year. I wonder if that's affecting the verification. Thanks for mentioning this.
Just as a follow-up: whatever method you use to contact ESD, make sure you have your claim ID number, the last 4 of your SSN, and know exactly what documents you've already submitted and when. Being organized with this information makes the process go much faster once you do reach someone. Also, verify that your contact information is correct in the system - sometimes notices get sent but people don't receive them due to outdated contact info.
Update: The specialized email AND trying Claimyr both worked! I got an email response this morning, and I also managed to speak with an agent yesterday. My ID verification is now complete and they said my payments should process within 48 hours. THANK YOU everyone for the help - I would have never known about either option without this forum.
Elijah Knight
Quick update on the specific issues you mentioned seeing in your account: "Able and Available" usually means they need to verify you're able to work and available for work during your claim period. This is often triggered if you reported being sick, on vacation, or unable to work for any reason during a weekly claim. "Job Separation" issues usually mean they need more details about why your employment ended. Your employer may have provided information that doesn't match what you reported. If you can see these issues but no instructions for resolving them, it likely means they're waiting for information from your employer or they're preparing to interview you. Call the main line and specifically ask for a Tier 2 specialist who can see the details of these issues. Regular agents often can't see or explain these pending issues.
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Taylor Chen
•Thank you for explaining this! I did mention being sick for 2 days on one of my weekly claims (I had the flu), but I was available to work the other days. For the separation, I was laid off with 20 other people when our company lost a contract. I have the layoff letter but nobody has asked me to upload it. I'll definitely ask for a Tier 2 specialist next time I call.
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Jay Lincoln
Ok so everyones giving good advice but missing the MOST IMPORTANT THING - with a 3 day pay or vacate notice, you need to respond IMMEDIATELY with a written notice that you're waiting on unemployment. Washington state has tenant protections that can buy you time. Go to washingtonlawhelp.org right now and look up the eviction defense forms. Just filling that out can buy you an extra 2-3 weeks legally. For your utilities, call and ask for their hardship program ASAP - most have to offer payment plans before disconnection.
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Taylor Chen
•THANK YOU!! I had no idea about this! Going to that website right now. My landlord has been somewhat understanding but said his hands are tied because he has his own mortgage to pay. I'll check on the utility hardship programs too - I just got overwhelmed and didn't know where to start with everything falling apart at once.
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