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To address your specific issue with February payments - there was a known issue with the payment system during the February 12-18 processing week that affected many claimants. If your missing payments are from that period, there's a special resolution process. For the phone issues, there are a few technical approaches that can help: 1. When calling at 8am, dial the last digit exactly as the clock hits 8:00:00, not before 2. If disconnected, wait 2-3 minutes before trying again (immediate redials often get filtered) 3. Try using a different phone if possible - some VoIP or cell services get lower priority 4. If you receive the high call volume message, stay on the line completely silent until the automated system finishes - sometimes it will still transfer you Also, if your claim is specifically related to missing February payments, the direct line for payment issues is 833-572-8400, which sometimes has shorter wait times than the main line.
Just wanted to follow up - did you have any luck getting through? The February payment issue has been a major headache for so many people.
Actually I got through today! Used the special payment issues number at 10:20am like someone suggested. Took about 45 minutes on hold but finally spoke to a person. Turns out the Feb payment issue was because of the system update they did - my identity verification got flagged for no reason. The agent fixed it right on the call and said I should see the payments in 2-3 business days. SO relieved!
my friend had a similar situation and tried that claimyr thing someone mentioned and it actually worked for her! she said it was expensive tho but worth it cuz she finally got her money. good luck!!
One more thing - while you're waiting for your ESD claim to process, you should immediately apply for emergency assistance through DSHS Community Services Office for help with your rent. Since you're facing possible eviction, you may qualify for emergency assistance even while your unemployment claim is pending. You can also contact 211 for referrals to local rent assistance programs. Don't wait until you're behind - apply for these programs now.
I'd recommend focusing on your appeal right now. If you can prove there was no overpayment to begin with, that solves everything! When I had my appeal hearing last year, I made sure to bring ALL documentation - paystubs, emails from employers, anything that showed my work hours and earnings. My overpayment was reversed completely. Have you received a hearing date yet? If not, you might want to check on the status of your appeal. The Office of Administrative Hearings (OAH) handles the appeals, not ESD directly, so you might need to contact them instead.
I haven't gotten a hearing date yet. I submitted the appeal about 4 weeks ago but haven't heard anything back. Do you know how long it typically takes before they schedule the hearing? And thanks for the tip about documentation - I'm gathering everything now so I'm prepared.
When I did my appeal in 2025, it took about 6-8 weeks to get scheduled, and then another 3 weeks before the actual hearing. So it can be a slow process. But once you get the hearing date, you'll have time to submit your evidence ahead of the hearing. Just keep checking your mail (including spam folders if they contact you by email).
Just to follow up on your question about requesting a hardship reduction in the recovery rate - you need to call the ESD Collections unit specifically at 1-866-697-4831. Be prepared to provide documentation of your financial hardship (bills, bank statements, etc.). Regarding your PFML application, make sure you apply well before your due date, as processing can take 2-3 weeks. You can apply up to 4 weeks before your expected leave start date. The weekly benefit amount is calculated differently than UI - it's based on a percentage of your average weekly wage, up to a maximum. Best of luck with both your appeal and your baby!
One other important detail: the decision letter should indicate which specific weeks were addressed in the appeal. If your disqualification covered more weeks than were specifically mentioned in the appeal decision, you may need to address those separately. \n\nFor example, if you were disqualified for 12 weeks but the appeal only explicitly reversed 8 weeks, you might need to follow up about the remaining 4 weeks. Check the date ranges carefully in your decision letter.
anybody else notice that ESD seems to be checking job search logs more carefully lately??? my friend got audited and had to provide proof of all her applications from the past 8 weeks or they were gonna cut her benefits!!
Yes, ESD has increased job search verification in 2025. They're now randomly selecting approximately 15% of claimants for detailed job search reviews. This is why it's crucial to maintain thorough records of all job search activities - save confirmation emails from applications, take screenshots of submitted applications, and keep detailed notes of networking conversations. The job search log in your ESD account should be treated as an official document.
UPDATE: I wanted to thank everyone for the advice and support. I've implemented several suggestions - updated my resume with current keywords, reached out to my network, and called ESD about additional resources (using Claimyr really did help bypass the phone nightmare). I've got two promising interviews next week, one from a former colleague's referral. I'm also researching the SEAP program as a potential option. Will let you all know how things progress, but I'm feeling much more optimistic now. This community has been incredibly helpful during a really tough time.
I just tried calling the governor's office and they took all my info! The woman was really nice and said she'd send it to her ESD contact. Fingers crossed it works as well for me as it did for you! Will update if anything changes.
i had a similar situation last yr but i contacted my state representative instead. same result - approved within 2 days after 6 wks of nothing! its crazy that we have to go this route but whatever works i guess
ESD is THE WORST with communication!!! When my claim was ending last year, I called to ask these exact questions and got 3 different answers from 3 different people. One even told me I didn't need to refile at all which was COMPLETELY WRONG and caused me to miss benefits. I'd take any advice you get here with a grain of salt - even from ESD themselves sometimes!
Thanks everyone for the advice! I'm going to file my new claim the Monday after my benefit year ends and plan for at least a month without benefits just to be safe. I'll probably take a small 401k withdrawal during the waiting week to cover essential bills. I'm still confused about whether I'll qualify with enough hours, but I guess I'll find out when I apply. I'll keep job hunting like crazy in the meantime and hope for the best!
hi so my situation was different but kind of similar? i had an adjudicator call me about my availability for work (i had some childcare issues) and my as of date changed but then nothing for like 2 weeks and i was freaking out but then i realized i never actually submitted my childcare documentation they asked for lol. maybe check if theres anything they requested that you missed? just a thought!
For everyone's reference, here's the current ESD timeline expectations: 1. After adjudication interview: 2-4 weeks for decision (longer during high volume periods) 2. If additional information is requested: clock restarts after they receive your information 3. If approved: payment typically processes 2-3 business days after decision 4. If denied: appeals must be filed within 30 days of decision letter date The most important thing is to continue filing weekly claims during this waiting period. If your claim is approved, you'll only receive payment for weeks properly claimed, regardless of how long the decision took. Also, check your spam/junk folders for ESD communications, as their emails sometimes get filtered.
Quick update on your pension question - I want to clarify something important. In Washington state, pension income generally only affects UI benefits if: 1. The pension is from a base period employer (which yours is not), AND 2. The base period employer contributed to or maintained the pension plan (again, not applicable in your case) Given your father's pension is from employment that ended years ago with a different employer than his most recent one, I'm even more confident this overpayment notice is in error. This is clearly spelled out in RCW 50.04.323 if you want to reference the exact law in your appeal.
Noah huntAce420
ESD Claims Specialist here. The 'Processing-Web' status means your weekly claim is in the payment queue but hasn't been fully processed yet. This can happen for several reasons: 1. High volume of claims being processed that week 2. Random verification flag on your account (happens periodically) 3. System maintenance or technical issues 4. A potential issue that needs adjudication If it's been more than 3 business days, I recommend calling the claims center. Be prepared with your claim ID and the week ending date for the payment in question. They can see exactly where in the process your payment is stuck and potentially expedite it. Also, make sure you've completed all your weekly job search activities correctly, as missing or incomplete job search logs can cause payment delays.
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Clay blendedgen
•Thanks for the detailed explanation! I definitely did my job search activities (3 per week) and logged them all. I'll call tomorrow morning if it doesn't process overnight.
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Ayla Kumar
update: mine just switched from processing-web to paid! check yours again
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Clay blendedgen
•Just checked and mine changed to 'paid' too! What a relief. Thanks everyone for the help and moral support!
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