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UPDATE: So I FINALLY got through to ESD this morning after trying that Claimyr service someone mentioned. Turns out there was a "potential fraud alert" on my account that wasn't showing up anywhere in my online portal! The agent was able to remove the flag and reset my weekly claim access. She said they've been dealing with a ton of fraud attempts so their system is being extra cautious, but she admitted their notification system is flawed. My weekly claim option is back now! For anyone else experiencing this - keep trying to reach them because there might be something happening behind the scenes that you can't see online.
i had same problem turns out i needed to verify work search activities from previous weeks that i forgot to enter, check if theres a alert about work search somewhere in your account maybe? esd is super picky about the 3 job search activities now
This is a good point. The system will sometimes restrict your ability to file new weekly claims if you haven't properly documented your job search activities. Make sure you're entering your 3 required job search activities each week and keeping detailed records. The work search requirements became much stricter after the pandemic programs ended.
Just wanted to add - keep DETAILED records of every attempt to contact them from now on. Dates, times, copies of emails, names of anyone you speak with, etc. This documentation will be super important if you end up having to take legal action. And follow up on EVERYTHING in writing, even if you manage to talk to someone on the phone.
my aunt works for a different state agency (not esd) and she says sometimes claims get "stuck" in the system after appeals because the appeal decision doesnt automatically connect with the payment system??? like the computers dont talk to each other right. maybe thats whats happening?
This is absolutely correct. There's a known issue with ESD's legacy systems where OAH decisions have to be manually entered into the payment processing system. Sometimes these manual entries get overlooked or entered into a processing queue incorrectly. That's why speaking directly with a claims specialist who can see both systems is so important.
Contested claims are the worst - that's why you're having a different experience than OP. When an employer contests, it automatically goes into the deeper adjudication queue that WorkSource can't help with. Those honestly need a full ESD agent who can review the evidence from both sides. But yeah, I've noticed WorkSource chat is hit or miss depending on who you get and what your specific issue is.
Just wanted to follow up - were you able to get through to ESD? What did they say about the reapplication request? Others might benefit from knowing the resolution.
Yes! Finally got through yesterday. Turns out there was a technical issue where my work history verification didn't properly attach to my claim, which triggered the reapplication notice. The agent put a note on my account and told me to ignore the reapplication prompt for now. She said my adjudication is still in process and should be resolved within 2 weeks. Thanks everyone for the help and suggestions!
Oliver Schmidt
my brother works at esd (not supposed to say that but whatever) and he says clean applications with clear documentation are getting processed pretty quickly right now. its when people have multiple employers or unclear separation reasons that things get messy. if you have a simple work history and clear RIF documentation you should be fine. they're actually caught up on processing for once!
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StarGazer101
•That doesn't match my experience AT ALL!!!! I had perfect documentation and STILL got stuck in the system for months!!!
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Oliver Schmidt
•i'm just saying what he told me. maybe you had some other issue with your claim? or maybe it was during a busy period? right now they're processing pretty quick.
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Keisha Jackson
One last thing - make sure you sign up for your SAW (SecureAccess Washington) account before you start your application. Then link your ESD account to it. This seems small but it trips up a lot of people and leads to delays. And once you file, check your ESD account every day for messages or alerts. They sometimes add questionnaires or requests for information, and if you miss responding to those, your claim can be delayed or denied. Good luck! The system can be frustrating, but with proper documentation and attention to detail, you should get through it without major issues.
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Zainab Ali
•I already have a SAW account from renewing my driver's license, so at least that part is done! I'll be sure to check for messages daily. Really appreciate all the guidance everyone has provided.
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