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Another option is to visit your local WorkSource office in person. They can't fix your claim directly, but they have special contact channels to ESD that the public doesn't. I was stuck in a similar situation last year and the WorkSource staff were able to get an ESD specialist to call me back within 48 hours.
this doesnt always work fyi. i went to the worksource in tacoma and they just gave me the same phone number i already had. depends on which office and who you talk to i guess
Update: I tried both the governor's complaint form AND calling OAH this morning. OAH was actually really helpful - the person I spoke with said they're seeing this issue a lot lately. They're sending me a paper appeal form and said I should include a written statement explaining why my appeal is late, with all the documentation of my attempts to contact ESD. They said as long as I can show I made reasonable efforts to resolve it with ESD first, they'll likely grant the good cause exception. Feeling a bit more hopeful now!
That's excellent news! Make sure your statement is detailed but concise, focusing on: 1. The date you discovered you were denied 2. Each specific attempt to contact ESD (dates, methods) 3. The lack of determination letter in your eServices account 4. Any financial hardship the delay has caused If you have your determination number or can see the denial status in your account (even without the letter), include a screenshot of that as well. The good cause hearing is usually scheduled relatively quickly.
Thank you! I have screenshots showing the status as "denied" but no letter, plus my call log showing all the times I called ESD. Really appreciate everyone's help with this.
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I work in HR and deal with unemployment issues regularly. This is definitely an identification mix-up in the ESD system. I've seen many cases where ESD has confused claimants with similar names or SSNs. I'd recommend doing all of the following: 1. Continue trying to reach a live agent (others have suggested methods) 2. Submit a formal appeal through the OAH (Office of Administrative Hearings) - this is different from the eServices appeals you've submitted 3. Go to your local WorkSource office in person - sometimes they can help escalate these issues 4. Contact your state representative as someone suggested 5. Continue filing weekly claims despite the denial Most importantly, document EVERYTHING. Note the dates/times of all calls, take screenshots of all online submissions, and keep copies of all documents you submit. This creates a paper trail showing your due diligence that can help get any waiting week penalties waived once the issue is resolved.
Thank you for these detailed suggestions! I didn't know about the OAH formal appeal process - is there a specific form I need to fill out for that? And do you think it's worth visiting WorkSource in person even if they're not directly connected to the UI department?
Yes, you can find the OAH appeal form on the ESD website under "Appeals". It's different from the eServices appeal process. You'll submit this to the Office of Administrative Hearings directly. As for WorkSource, while they're technically separate from the UI department, many WorkSource offices have ESD staff on site who have internal connections and can sometimes escalate cases or provide direct contact information for UI specialists. It's worth a try, especially if you're getting nowhere with phone calls. Just be sure to bring all your documentation with you.
UPDATE: I finally got through to a real person at ESD! I used the Claimyr service that someone suggested above, and it worked great. Got a call back in about 2 hours. The agent confirmed it was indeed a case of mistaken identity - they had somehow merged my records with someone else's who had the same last name but different first name and SSN! They've escalated my case to a claims specialist who will call me within 48 hours to process the correction. I'm still going to submit that OAH appeal as backup, but it looks like things are finally moving in the right direction. Thanks everyone for your help and suggestions!
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Just wanted to update you - I helped someone last month with a similar situation, and we discovered that if you mark your waiver application as "financial hardship" AND "equity and good conscience" (there should be checkboxes for both), it increases your chances of approval. Also, be persistent about calling. If you use that Claimyr service I mentioned, ask specifically for a tier 2 agent who can look at both your adjudication and your waiver status.
I just checked and I only marked "financial hardship" - didn't even see the other option! Is there any way to update that now? And yes, I'm definitely going to try calling again tomorrow.
Update that by calling them. "Equity and good conscience" applies well to your situation since you never received notification of the overpayment. That's actually a due process issue they take seriously. Also, regarding the "eligibility issues" - that's typically code for one of three things: 1) they think you didn't report some income, 2) they question your availability for work during those weeks, or 3) there was an employer protest that was processed late. Any of these sound possible?
Thanks for explaining that! I'm guessing it might be #2 - I was taking an online certification course during part of that time, but I reported it and was still applying for jobs. Maybe they decided after the fact that the course made me unavailable? I'll definitely mention the "equity and good conscience" aspect when I call.
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One more thing to prepare for: when you reopen your claim, ESD will contact your most recent employer to verify your work separation reason. Since you're transitioning from FMLA to unemployment, make sure you're clear about why you can't return to your previous position. If you voluntarily chose not to return without medical necessity, it could potentially disqualify you. But if you have medical documentation showing you cannot return to that specific job but can work elsewhere, you should be covered.
This is a good point. My employer actually eliminated my position while I was on FMLA (they were going through layoffs). They offered me a different position with significantly reduced hours that I couldn't accept due to my medical restrictions. I should probably document all of this when I reopen the claim, right?
Absolutely document all of that! That's a completely different scenario and actually strengthens your case for unemployment eligibility. Make sure to upload any documentation showing the elimination of your position and the offered alternative that didn't accommodate your medical needs. This is exactly the kind of detail ESD needs to process your claim correctly.
ppl are making this way more complicated then it is lol!! just reopen ur claim, check the box that says u were on medical leave, provide the dates, done! ive done this twice no problems
It totally depends on your specific situation though. I thought mine would be simple too and ended up in adjudication for weeks because of the details. Better to be over-prepared than stuck with no income!
Ryan Kim
ppl are saying report all jobs but i think theres a min dollar amount b4 u have to report it? like if u made under $50 in a week u dont have to?? anyone know 4 sure??
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Jacob Lee
•No, that's incorrect. You must report ALL earnings, even if it's just $1. There's no minimum threshold. ESD cross-references with employer tax records, so they'll find out if you earned anything you didn't report.
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Sophie Hernandez
Another thing - if youre signing up for the first time, WRITE DOWN YOUR SECURITY QUESTIONS AND ANSWERS EXACTLY!!! The system is super picky and if you forget how you capitalized something or used punctuation, you can get locked out of your account for DAYS. Ask me how I know lol 🤦♂️
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Ava Harris
•Excellent tip - thank you! I'll definitely write everything down. I tend to forget exactly how I phrase security answers, so this could've been a real problem for me.
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