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I used to work for ESD before switching careers, and here's what I can tell you: The phone system is programmed to automatically disconnect when the queue reaches capacity (usually around 200-250 callers). This is frustrating but actually more efficient than leaving people on hold for 5+ hours. For your specific availability issue, here's what you should do: 1. Call exactly at 7:58am when the phone lines open 2. When prompted, press 1 for claims, 3 for agent 3. If disconnected, immediately try again 4. Keep detailed notes of each call attempt (time, date, result) If you still can't get through after 3 days of attempts, document this thoroughly and include it with your appeal if you get disqualified. The OAH (Office of Administrative Hearings) judges will often consider your good-faith efforts to resolve issues when making determinations. Also, send a detailed message through eServices with all relevant information about your availability issue. Specifically request adjudication of this issue. Print a copy of this message for your records.
UPDATE: I tried the Claimyr service that someone mentioned above, and I ACTUALLY got through to a real person at ESD after weeks of trying! The representative was able to see that my adjudication was for my availability statement, and she updated my file with the correct information. She said the adjudicator should review it within 3-5 business days. Such a relief! Thanks everyone for your help and suggestions!
Great to hear you got through! Make sure to keep filing your weekly claims while you wait for the adjudication decision. And if you haven't already, prepare any documentation that shows you're available for work (job search logs, applications, etc.) in case they request additional information.
Good news - ESD doesn't always take the entire amount at once. By law, they need to leave you with at least 25% of your weekly benefit amount if you can demonstrate financial hardship, which it sounds like you can. So worst case scenario, they'll take 75% of your benefit amount, not the whole thing. Make sure you're very specific about your hardship circumstances in your request form and provide as much documentation as possible. And just to clarify something I've seen confused in other comments: the hardship waiver (where they forgive some/all of the debt) is different from a payment plan. The hardship waiver is much harder to get approved and typically only happens if the overpayment wasn't your fault. Since you mentioned you reported hours incorrectly, they'll likely not approve a waiver but should approve a payment plan.
Thank you for explaining the difference! I definitely caused the overpayment by misreporting my hours, so I'm not expecting a waiver - just hoping for a payment plan. I did include copies of my rental agreement showing my rent is due next week and that it's more than 80% of my weekly benefit amount. Hopefully that's enough documentation.
Final update: Success! I used that Claimyr service and actually got through to someone at ESD this afternoon. They confirmed they received my payment plan request and put a hold on the automatic recovery until they review my documents. The agent said it typically takes 5-7 business days to review payment plan requests but she noted in my file that my next payment is coming up soon. She also confirmed that if approved, they'll only take 25% of my benefits each week instead of the full amount. What a relief! Thanks everyone for your help!
Great news! This is exactly why speaking with the right specialist matters. For anyone else reading this thread with similar issues, always ask for a claims specialist who can see the detailed status codes on your account. General agents often can't see or fix these specific problems. Glad it worked out!
Update to my earlier comment - one specific thing that helped me with my TB approval was getting a letter from my community college's worker retraining office. They helped document that my field was declining and that my new training path had strong employment prospects. Most community colleges and technical schools have these offices specifically to help with ESD training programs. They know exactly what ESD is looking for in the applications.
Dylan Cooper
i dont get why they make this stuff so complicated!! just let people get their benefits when theyre not working! its not like any of us are trying to game the system, we just need to pay our bills until work starts again!!!!!
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CosmicCommander
For anyone else in this situation, here's a time-saving tip: Save a documented copy of your job search activities in your personal records even if you're on standby. This way, if you unexpectedly hit the 8-week limit, you'll have your job search documentation ready to upload immediately instead of scrambling to backfill activities or facing denials. The system requires 3 qualifying job search activities per week, which can include: - Job applications - Employment workshops through WorkSource - Creating accounts on job search websites - Networking events - Updating your resume and submitting it to companies Also, mark on your calendar exactly when you'll hit 8 weeks of standby for the benefit year so you aren't caught by surprise.
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Liam Sullivan
•This is smart. I wish I'd done this. When I hit my limit, I had to scramble to find places to apply to and it was a mess trying to document everything retroactively (which you technically can't do, but I tried anyway).
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