this happened to my roomate! turned out hed been approved but then they randomly decided to put him in adjudication (whatever that is) but the system still said paid. he had to send in like his ID and social security card and stuff. took forever. but yeah the call thing is impossible, he never got thru.

UPDATE: Finally got through this morning!!! Called the claims center number that @practical_solution suggested at exactly 7:00am and got the high volume message 6 times in a row, but on the 7th try I actually got placed in a queue! Waited for 47 minutes but finally spoke to a very helpful agent named Marcus. Turns out my payments were on hold because of a "quarterly review" flag that happened automatically due to some previous W2 wages. The ridiculous part is that there was NOTHING in my online account showing this hold - it all looked perfectly normal and said "paid"! Marcus removed the hold and said my payments should arrive within 48 hours. He also said this is a "known issue" with their system right now where holds don't display properly online. So frustrating but at least it's fixed now. Thanks everyone for your help!

For your specific situation - separation dispute (quit vs. layoff) - you're in the standard adjudication process. This is 100% handled by ESD adjudicators, not the governor's office. The email evidence you mentioned is exactly what the adjudicator needs to see. Call ESD directly and specifically ask for: 1. The status of your adjudication 2. Confirmation that your documentation has been received and added to your file 3. An estimated timeframe for resolution Be persistent but polite. If they try to redirect you again, ask to speak with a supervisor. Document the date/time of every call and the name of who you spoke with.

My neighbor works for the legislative office and they said people often contact their state representatives when ESD issues drag on too long. They can sometimes help speed things up! Maybe try that route instead of the governor's office? Just Google "[your area] state representative" to find their contact info.

I just went through this whole reapplication thing last week! Everyone's advice here is good, just wanna add that if you had any non-standard situations on your previous claim (like workplace disputes or voluntary quits or part-time availability), be prepared to possibly talk to an adjudicator again about all that stuff even if they already approved it on your last claim. Really annoying but just how they work I guess. Good luck!

Update: I finally got the reapplication submitted today! The advice here was super helpful. For anyone else searching about this in the future, it really is a completely fresh application - I had to re-enter all my employment history, answer all the qualification questions again, etc. Took me about an hour to complete. Now fingers crossed it processes quickly!

Yes, that's exactly right. Use what you have now until November 30th, then file a new claim. The 6 months of work will be part of your base year calculation for the new claim. Just make sure you keep track of your hours worked during that period - sometimes ESD misses some employers in their wage calculations.

My sister works at worksource and she says people get confused about this all the time. The benefit YEAR (12 month period) is different from your benefit AMOUNT (total $ you can receive). Restarting a claim in the same benefit year means you're just continuing where you left off with whatever benefits remained. Your monetary determination got updated because your weekly amount might change with new wages, but your benefit year dates stay the same.

the esd payment system is such a MESS. i got approved for benefits in march and had direct deposit set up right away but they STILL sent me paper checks for the first 3 weeks!!! when i called they said it was a "system glitch" but wouldn't fix it. eventually the direct deposit started working but i never got a clear explanation why. their whole system needs an overhaul.

Just to follow up on what others have mentioned - for PFML claims like yours, make sure you keep all documentation related to your payments. If you're receiving a substantial amount of backpay ($5,300), it's a good idea to create a spreadsheet tracking: 1. Each check/payment received 2. The date range each payment covers 3. The gross amount before deductions 4. Any taxes or other withholdings This will help you verify you received the correct amount and will also be useful for tax purposes next year. PFML benefits are taxable income, and sometimes the tax withholding isn't applied consistently across all payments, especially with backpay situations.