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Just to update you - I checked the ESD handbook and confirmed that payments generally begin processing within 72 hours of adjudication approval, regardless of the employer appeal deadline. If your payments don't start by early next week, I'd recommend calling ESD directly. Their current call center hours are Monday-Friday, 8am-4pm.\n\nOne thing to watch for: make sure all your weekly certifications are complete and don't have any errors. Sometimes a single error in one week can hold up all your payments.
I was having the same issue last month - couldn't get through on phones, no response to messages, and my claim was stuck in limbo. I ended up using the Claimyr service someone else mentioned above and it actually worked. Got through to an agent in about 40 minutes who was able to see that there was a flag on my account that needed to be removed. She fixed it while I was on the phone and my payment was processed the next day. If your issue is that your claim is in adjudication (saw you mention this in another comment), unfortunately even getting through to someone may not speed things up much. Adjudication has its own timeline and even ESD phone agents can't always expedite it. But at least they can tell you exactly what's happening and what to expect.
That's a good point about adjudication having its own timeline. Maybe just getting clear information about what's happening and how long it typically takes would help ease my anxiety about it. At this point, just knowing what's going on would be better than this complete information vacuum. I'm definitely going to try Claimyr based on the recommendations here - seems worth it to actually get through to someone who can at least see what's happening with my claim.
Following up on your mention of quitting due to unsafe working conditions - this type of claim almost always requires adjudication because ESD needs to determine if your reason for quitting qualifies as "good cause" under Washington law. The standard adjudication time for voluntary quit cases is currently 4-6 weeks (though it can sometimes take longer). Your best course of action is to: 1. Continue filing your weekly claims while waiting for adjudication 2. Make sure you've uploaded all documentation about the unsafe conditions to your eServices account 3. Be available for when they call for your adjudication interview (they often don't schedule these in advance) 4. Contact your state representative if it goes beyond 6 weeks Driving to an office won't speed up this particular type of issue since it's in a specialized adjudication queue. Focus your energy on making sure your documentation is thorough and continuing to file weekly claims.
Thank you so much for explaining this! No one had told me the typical timeframe for adjudication on voluntary quit cases, so knowing 4-6 weeks is normal actually helps me feel a bit better. I've been continuing to file my weekly claims and I've uploaded everything I could think of related to the safety issues (photos, emails to management, doctor's note about my related injury). I'll keep an eye out for a call from them - good to know they might not schedule it in advance. Really appreciate your expert advice on this!
When I had trouble reaching someone at ESD about my standby status, I tried for DAYS with no luck. Then I found out about Claimyr (claimyr.com) and they got me through to an actual ESD agent in about 20 minutes. They have this demo video: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3 showing how it works. The agent I spoke with helped me add job search activities retroactively and explained exactly what I needed to do. Definitely worth it instead of stressing for weeks.
Update: I finally got through to someone at ESD this morning! They explained that I need to go back and add job search activities for the weeks I was denied standby, but they're giving me until the end of the month to complete them all. They also confirmed I'll still get benefits for this final week before my job starts as long as I report the job acceptance and start date correctly. Thanks everyone for your help - this was so stressful!
Zoe Papadopoulos
wow so many people dealing with this same issue! what is wrong with companies these days??!! i'm currently fighting with my old job about 120 hours of overtime they won't pay me for. it's been 2 months and they keep
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DeShawn Washington
Overtime violations are actually one of L&I's priorities right now. Make sure you document exactly which hours were overtime (over 40 in a workweek), as the penalties for unpaid overtime can be higher than regular wage violations. The statute of limitations is also 3 years, so you have time to pursue this.
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