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UPDATE: My payment just hit my account at 2:47 PM! Thanks everyone for the reassurance. Guess it was just processing slower than usual this week. I'll remember not to panic next time there's a slight delay!
For her unemployment application, make sure she uses these exact terms when explaining the situation: 1. "Administrative furlough due to background check processing" 2. "Temporary work stoppage not due to misconduct" 3. "Unable to perform work duties solely due to required administrative processing" These specific phrases will help trigger the right classification in the ESD system. Also, when she applies, she should select "laid off" rather than "quit" or "fired" when asked about her separation reason. Background check processing delays are considered administrative furloughs in most cases, which fall under the laid off category. If she gets denied (which happens to many first-time applications), definitely appeal right away. The appeal form will give her more space to fully explain the situation.
Quick update: My payment just switched from 'processing' to 'paid' about an hour ago. Hopefully everyone else's will update soon too. Looks like they're working through the backlog as promised.
btw if u need to talk to esd before ur hearing theres this service called claimyr that can help u get thru. my friend used it when she couldnt get anyone on the phone for 2 weeks. it costs money but she said it was worth it cuz they got her connected in like an hour. their website is claimyr.com and they have a video showing how it works at https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3
Just a heads up - since your hearing is the day after Christmas, there might be some delays with the decision and payment processing due to the holiday season. Many ESD staff take vacation time around the holidays, which can slow things down. I'd mentally prepare for an extra week beyond the normal timeframes just to be safe.
Liam Fitzgerald
CONGRATS ON THE UPDATE!!! So glad to hear you got through! I've been following this thread because I'm having a similar issue (been stuck in adjudication for 3 weeks). Can I ask what time you called the OAH office? And did they just transfer you immediately or did you have to explain your situation to them first? I might try this approach tomorrow.
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Yuki Ito
•I called the OAH around 9:30 AM. I just briefly explained that I had an approved determination letter but my online status hadn't updated, and they transferred me to the ESD queue immediately. I still had to wait about 20 minutes, but at least I got through! The agent (Corey) was super helpful and updated my status while I was on the phone. He said the payments should process within 48 hours. Such a relief!
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Zoe Papanikolaou
This is great news! For anyone else reading this thread with similar issues, here's what happened: the OAH has a direct transfer line to ESD that bypasses the normal call routing system. It's not publicized, but it's a legitimate way to get through when the main line is jammed. Just be aware that this method should only be used if you have a legitimate issue like OP did with contradicting information between your determination letter and online status. The payments should show up in your account within 2-3 business days.
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Yuki Ito
•That's exactly right! And just wanted to update everyone - my payments just hit my account this morning! The status now shows 'paid' for the weeks I claimed. Such a relief after all that stress. Thanks to everyone who offered advice!
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