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I had this exact problem two weeks ago! The website was down all Sunday and Monday, and I panicked because I thought we only had 48 hours to file. But the ESD rep told me we actually have the entire following week to submit a claim before it's considered late. So if your claim week ends Saturday, you have until the following Saturday to file. That info really reduced my stress level!
Just to provide the complete information for future reference: 1. Regular weekly claim phone line: 800-318-6022 2. TTY/TDD line for hearing impaired: 800-365-8969 3. ESD Technical Support (for eServices issues): 855-682-0785 And if you encounter website issues in the future, try these steps first: • Clear browser cache and cookies • Try a different browser (Edge sometimes works when Chrome fails) • Try a mobile device on cellular data instead of wifi • Try very early morning (5-6am) or late evening (10-11pm) when server load is lower
its criminal how they can just demand thousands back with no warning and then take forever to process waivers!!! my friend had his tax refund seized while waiting for a waiver decision and esd said 'oops sorry' but never gave it back
If your tax refund was seized while a waiver was pending, you can request a refund of those funds if the waiver is ultimately approved. It requires filing form ESD-800-084 and providing proof the collection occurred after your waiver submission date. There's a 90-day deadline for requesting this refund after waiver approval.
Update: I finally got through to ESD this morning after calling right when they opened. They confirmed my waiver was received but said there's a 14-16 week processing time currently! The agent was able to put a temporary hold on collections for 30 days, which helps a little. She suggested I send in additional documentation about my financial hardship to strengthen my case. Going to gather more paperwork now.
Great! That 30-day hold is crucial. Make sure to call back before it expires to get it extended if your waiver still hasn't been decided. For additional documentation, focus on demonstrating that repayment would cause significant financial hardship - include your current income, all expenses, any dependents, medical issues, housing insecurity risks, etc. The more comprehensive, the better your chances.
One more thing to consider: Even if you win your appeal (which seems likely), there might be a delay before payments start. The employer has the right to petition for review of the ALJ's decision within 30 days. Some employers automatically file these petitions even when they didn't show up for the hearing. If they do file, it could add another 2-3 months before you receive benefits. However, if your financial situation is critical, once you receive a favorable decision, you can call ESD and request a hardship payment while waiting for the petition period to expire.
I didn't even think about that possibility! This whole process is already taking so long. I was laid off back in January, then found this job in February, and was terminated in March after only 3 weeks. It's now May and I'm still fighting for benefits. I'll definitely ask about the hardship payment if I get a favorable decision.
does anybody know how long it takes to get the decision after the hearing? mine took 4 weeks and i was going crazy checking the mail everyday!!
Justin Evans
I'm in a similar situation - family of 5 in Kirkland. When I lost my tech job, going from $175k to maximum unemployment was a MASSIVE shock. We're burning through savings just to keep up with the mortgage. The thing is, I understand the system was designed decades ago when having a max benefit made sense - most people weren't earning what tech/healthcare/professional services pay now. The system hasn't evolved to match the modern economy. On the flip side, I spoke with a friend who lost a retail job in Spokane, and for her, the benefits are actually not bad compared to her previous income. Shows how much geographic disparity there is.
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Noah Torres
•That geographic disparity is exactly the problem! Maybe they should consider a county-by-county approach instead of one-size-fits-all for the whole state. The cost of living in King County vs. eastern Washington is night and day.
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Ryan Young
Just as an update on the timeline - I looked it up and the maximum weekly benefit amount increases each July based on the previous year's average annual wage. So the $999 amount was set in July 2023 based on 2022 wages and will adjust again this July (2025) based on the state's average wage from 2024. As several people noted, the challenge is that it's a statewide average that doesn't account for regional differences. The benefit amount is intended to be approximately 63% of your average weekly wage, up to that maximum cap. For anyone wanting to advocate for change, the relevant laws are in RCW 50.20.120.
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Katherine Harris
•That's correct! And just to add some context - Washington actually has one of the more generous unemployment systems in the country. Some states have maximum benefits in the $300-400 range regardless of prior earnings. The challenge is that our housing costs, especially in the Seattle metro area, have outpaced wage growth by so much that even a relatively generous system struggles to provide adequate support.
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