SSA deposited 5-figure Medicare backpay with no letter - Should I spend it?
I'm in a weird situation with Social Security and don't know what to do. I've been on SSDI for about 27 years due to a permanent disability. Last week, I received a HUGE deposit in my bank account (over $16,000!) from Social Security with absolutely no explanation. After calling around frantically, I finally learned it's backpay for Medicare Part B premiums that shouldn't have been deducted from my checks all these years. Apparently because of my income level, I qualified for the Medicare Savings Program where my state should have been paying those premiums, but someone missed it in my case. Here's my problem: There is NO DOCUMENTATION. No letter, no explanation, nothing in my online account - just money appearing in my bank. I've called SSA three times and Medicare twice, and everyone confirms the money is mine but nobody can or will send me any kind of official letter confirming this. I'm terrified to spend any of it because what if they suddenly decide it was a mistake and demand it all back? Has anyone else received backpay like this with zero documentation? Is this normal SSA procedure? Do I just accept and spend the money? I desperately need a new wheelchair and home modifications, but I'm paralyzed with fear about touching this money without something in writing.
22 comments


A Man D Mortal
This is actually pretty common with Medicare Savings Program backpay situations. When SSA realizes you qualified for state payment of your Medicare Part B premiums (what's called "Buy-In"), they process the refund of premiums that were incorrectly withheld, but their systems don't automatically generate documentation. The good news is you can request a specific letter confirming this adjustment. Call SSA and specifically ask for a "BPQY" (Benefits Planning Query) which will show the adjustment. Also, your next monthly benefit statement should reflect the retroactive adjustment with a specific code. I've helped several clients through similar situations.
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Zadie Patel
•Thank you so much for this information! I've never heard of a BPQY before. I'll call tomorrow and specifically ask for that. Do you think I should wait until I have this documentation before spending any of the money? I really need a new wheelchair, but I'm so scared they'll take it back.
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Declan Ramirez
OMG the EXACT same thing happened to my brother last year!!! SSA deposited like $12k in his account with NO WARNING and NO EXPLANATION! He was freaking out thinking it was a mistake. Turns out he should have been on that state program thing too for like 15 years! He called like 20 times and NO ONE would send him a letter either! The system is SO BROKEN! He ended up just waiting 3 months before spending any, just to make sure they didn't take it back. But guess what? It was actually his money! The whole thing is ridiculous!
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Zadie Patel
•That's both reassuring and frustrating to hear. Did your brother ever get any kind of documentation, even after the fact? Three months seems like a reasonable waiting period... I might do the same.
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Emma Morales
I went through something similar but with a smaller amount (about $3,800). Here's what I recommend - print out your bank statement showing the deposit from Treasury/SSA. Then call SSA and ask to speak to a supervisor and request a "Medicare Premium Refund Letter" documenting the adjustment. While the front-line reps often say no such letter exists, supervisors can actually generate one. Also, check your MySocialSecurity account online - sometimes they post notices there that don't get mailed. In my experience, if they wanted it back, they would have sent a formal overpayment notice right away. The fact that they confirmed it's yours multiple times means it probably is legitimate.
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Katherine Hunter
•This is good advice, but half the time the MySocialSecurity site doesn't even show the right information. Mine still shows incorrect payment amounts from 2 years ago and SSA keeps telling me "it will update eventually" 🙄
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Lucas Parker
Anyone tried using Claimyr to get through to Social Security? I was in a similar situation with retroactive benefits last year and spent DAYS trying to get through on the phone. Finally used this service called Claimyr (claimyr.com) and they got me connected to an actual SSA agent in about 20 minutes instead of waiting on hold for hours. The agent was able to send me a letter confirming my backpay adjustment. Check out their demo video: https://youtu.be/Z-BRbJw3puU - it really works for getting through the phone nightmare!
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Zadie Patel
•I've never heard of Claimyr before, but I'm definitely going to check it out. I spent over 2 hours on hold yesterday and then got disconnected! So frustrating. Thanks for the recommendation!
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Donna Cline
congrats on the money! spend it! my cousin got backpay for SSI last year and they never took it back. if multiple people at SSA told you its yours then its yours. enjoy it! get the wheelchair!
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Zadie Patel
•I wish I had your confidence! I'm still nervous without anything in writing, but it's encouraging to hear your cousin didn't have any problems.
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Harper Collins
The fact that NO ONE at Social Security will give you anything in writing should tell you everything you need to know about how this corrupt system operates. They DELIBERATELY avoid documentation so they can come back later and claim it was a "mistake" and demand repayment with interest and penalties. I've seen it happen HUNDREDS of times. You're right to be suspicious. DOCUMENT EVERYTHING. Record your calls (where legal). Get names and badge numbers. The system is DESIGNED to fail disabled people.
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Declan Ramirez
•THIS!!! 👆 Exactly what happened to my neighbor. Got a huge check, spent it on medical equipment she needed, then 8 months later SSA demanded it ALL back claiming "computer error" and now she's on a payment plan for the next 15 YEARS! The whole system is designed to keep disabled people poor!
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A Man D Mortal
Just to offer some reassurance - Medicare Buy-In backpayments like this are specifically addressed in SSA's POMS manual (their procedural operations). The relevant section is HI 00815.039 which covers retroactive buy-in adjustments. These are considered "payment corrections" rather than new benefit awards, which is why they often don't generate automatic letters. However, you can and should request documentation. Beyond the BPQY I mentioned earlier, you can also request a "Medicare Premium Billing Statement" which would show all the months that were adjusted. Your state Medicaid office may also be able to provide documentation of when they enrolled you in the Medicare Savings Program retroactively.
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Zadie Patel
•Thank you for this detailed information! I didn't know about the POMS manual or that specific section number. I'll definitely mention it when I call. It makes me feel a bit better knowing there's an actual procedure for this type of adjustment.
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Katherine Hunter
I had something kinda similar happen but with back SSDI payments not Medicare. What worked for me was going to my local SSA office in person with an appointment and requesting a detailed Benefits Calculation Statement. The guy at the desk initially said they couldn't provide any letter but when I insisted and wouldn't leave, a supervisor finally printed something official with the SSA letterhead. Sometimes you just have to be persistent in person where they can't hang up on you!
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Zadie Patel
•That's a good idea. I haven't tried going in person yet, just phone calls. I'll try to make an appointment at my local office. Do you know if I need to bring anything specific with me?
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Katherine Hunter
•Bring your photo ID, Social Security card, and printouts of your bank statement showing the deposit. Also any notices you've received in the past year even if they seem unrelated. And set aside the WHOLE day - I was there for 3 hours even WITH an appointment.
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Emma Morales
One important thing to note: there's a difference between "they want the money back because it was paid in error" and "they paid you correctly but made a mistake in their records." If multiple SSA reps have confirmed the money is legitimately yours, it's extremely unlikely they would reverse course. In my 15 years working with SSDI recipients, I've never seen a properly-confirmed Medicare premium refund get reversed. While waiting for documentation, I suggest setting aside about 30% of the money in a separate savings account just as a precaution, but you should be able to use the rest. Document every conversation - date, time, rep name if possible, and what they told you. This can serve as evidence if there's ever a question later.
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Zadie Patel
•Setting aside 30% as a precaution is a really smart approach that I hadn't thought of. I could use the rest for my immediate needs while still having peace of mind. Thank you for this practical suggestion!
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Declan Ramirez
Just realized something - check your Medicare Summary Notices from the past few months! My uncle had a similar situation and they actually had a tiny note at the bottom of page 3 on his Medicare Summary Notice that mentioned the premium adjustment. Most people never read those things all the way through! Might be worth digging through your mail or logging into your Medicare.gov account to check your recent MSNs.
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Zadie Patel
•I'll definitely look through my Medicare notices! I usually just glance at them, so I could have easily missed something. Great suggestion!
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Alice Fleming
I'm dealing with a very similar situation right now! Got about $8,500 deposited last month with zero explanation, also related to Medicare Part B premiums. Like you, I called multiple times and everyone says it's mine but won't put anything in writing. What I ended up doing was creating my own paper trail - I've been keeping detailed notes of every phone call (date, time, representative name or ID number, exactly what they told me). I also screenshot my MySocialSecurity account daily to show the deposit is still there and hasn't been flagged as an error. I'm planning to wait about 60 days before spending most of it, but I did use a small portion ($500) for urgent medical expenses to test the waters. No clawback so far. The anxiety is real though - I completely understand your fear about touching the money. You're definitely not alone in this frustrating situation!
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