Is my Social Security online account necessary after benefits start? Lost login access
My father (78) started receiving his Social Security retirement benefits about 9 months ago, but he's completely forgotten his mySocialSecurity login information. I've tried helping him recover it, but he doesn't remember his email password either and his phone number has changed since he set it up. Before I go through the hassle of creating a new account for him (which looks complicated with the ID.me verification), I'm wondering if there's really any NEED for him to access the online portal now that he's already receiving monthly payments? I know you can view/download 1099s for taxes, but those come in the mail anyway. Are there any other important reasons to maintain online access once benefits have started? His direct deposit is already set up and working fine. Would appreciate hearing what features others find useful once they're already receiving benefits!
15 comments
QuantumQuest
There are several good reasons to maintain access to the mySocialSecurity portal even after benefits start: 1) Change your direct deposit information if you switch banks 2) Update your address if you move 3) Request a replacement Medicare card 4) Print benefit verification letters (needed for loans, housing applications, etc) 5) Change your tax withholding preferences 6) Check payment history if there's ever a question 7) Set up or change Advance Designation of Representative Payee While some of these can be done by phone, the online portal is much more convenient. I'd definitely recommend getting his access restored.
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Zoe Dimitriou
•Thanks for this comprehensive list! I didn't realize you could change tax withholding online - that might actually be useful since he mentioned wanting to adjust that. The benefit verification letter is also good to know about. Sounds like it's worth the effort to get his access back.
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Jamal Anderson
not really tbh... i never use mine lol. the checks come in fine and thats all i care about 🤷♂️ too much hassle with all the passwords and security stuff
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QuantumQuest
•Just a quick note - if you ever need to update your contact information or banking details, you'll need account access or you'll face long phone waits. It's definitely worth maintaining access for those occasional but important needs.
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Mei Zhang
OH MY GOODNESS I went through EXACTLY this with my mom last month!!! It was a NIGHTMARE trying to get back into her account because she hadn't used it in 3 years and forgot EVERYTHING. We tried calling SSA and were on hold for 2+ hours only to get disconnected TWICE!!! We finally got it reset and I'm so glad we did because we discovered she wasn't getting the proper COLA increase from January!!! If we hadn't checked, who knows how long that would have continued. So YES, definitely worth maintaining access to check that your benefits are calculating correctly!!!
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Zoe Dimitriou
•Oh wow, that's concerning about the COLA increase. I'll definitely prioritize getting his access back then. Thanks for sharing your experience!
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Liam McGuire
I had trouble reaching SSA about a similar account issue last month - was on hold forever and kept getting disconnected. I found this service called Claimyr (claimyr.com) that actually got me connected to a real SSA agent within 20 minutes. They have a video showing how it works: https://youtu.be/Z-BRbJw3puU Regarding your question - I definitely recommend maintaining account access. When I finally got through, the agent told me the online account is the fastest way to update important info like address changes, direct deposit updates, and tax withholding preferences. Also, you can print benefit verification letters which are needed for all kinds of things (I needed one for a mortgage refinance).
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Zoe Dimitriou
•Thanks for the Claimyr suggestion - might be worth trying if we need to contact SSA. Good point about the verification letters too. Seems like there are enough important functions to make regaining access worthwhile.
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Amara Eze
its realy important to keep access cause my sister didnt and then her bank account got hacked and she couldnot change her direct deposit for like 2 month cause of all the security stuff they make you do when you dont have a login. ended up missing payments and it was a huge mess to fix
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Zoe Dimitriou
•That sounds like a nightmare scenario. You've convinced me - definitely going to help him regain access to avoid that kind of situation.
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Giovanni Ricci
In my experience, the mySocialSecurity portal is essential for ongoing benefit management. Beyond what others have mentioned, there are several practical reasons to maintain access: 1. Medicare premium adjustments - especially important if he's subject to IRMAA (Income-Related Monthly Adjustment Amount) 2. Reviewing benefit calculations if circumstances change 3. Checking payment history if there are ever questions about deposits 4. Accessing the Annual Benefit Statement to verify everything is correct 5. Managing tax withholding preferences, which many retirees adjust seasonally To recover access, you might want to try visiting a local SSA office in person with your father and his ID. They can often reset access more efficiently than phone channels.
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NeonNomad
•This is great advice. I regained access to my account by visiting my local office after struggling with the online recovery process for weeks. Took about 30 minutes with an appointment. Much easier than I expected!
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Jamal Anderson
my uncle says he only uses it when he needs proof of income for his apartment renewal every year. he prints that benefit letter thing
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Liam McGuire
One more important reason to maintain access: fraud prevention. By regularly checking your account, you can make sure no one has attempted to change your payment information. Unfortunately, Social Security fraud targeting seniors is increasingly common. The online account lets you verify that everything is still set up correctly and no unauthorized changes have been made.
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Zoe Dimitriou
•That's a really good point I hadn't considered. With all the scams targeting seniors these days, being able to verify everything is still correct provides peace of mind. I'll definitely work on getting his access restored. Thinking an in-person visit might be easiest as someone suggested.
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