Social Security online account blocked because I'm my son's rep payee - need access without creating new email

This is actually a common issue with representative payees. The SSA online system wasn't originally designed to handle situations where one person manages benefits for another AND has their own benefits. You have a few options: 1. Visit your local SSA office in person - they can absolutely print out your benefit information and also potentially help resolve the online access issue 2. Call the SSA technical support line specifically (not the main number) at 1-800-772-1213, then press 3 for technical help with my Social Security accounts 3. You can add a suffix to your existing email to create a "new" address without actually creating a new account. For example, if your email is janedoe@gmail.com, you can use janedoe+ss@gmail.com for one account and janedoe+rep@gmail.com for the other. Gmail recognizes these as the same account, but SSA will see them as different emails.

i had THE EXACT problem because im payee for my daughter!!!! the stupid ssa website is AWFUL. i ended up making a throwaway email just for one of the accounts because i got fed up. ssa doesnt care about making things easy for us.

The email trick that the first commenter mentioned (adding +something to your email) works with Gmail, Yahoo, and some other providers, but not all email services support it. When I had a similar issue, I ended up going into the office with an appointment. They printed everything I needed and also helped me submit a ticket to their IT department to fix the online access issue. It took about 3 weeks, but they eventually fixed it so I could access both accounts with different emails. The SSA's online system wasn't built to handle representative payees very well.

I worked through this exact problem last year when setting up accounts for both myself and my brother (I'm his payee). The key is to call the right department. The regular SSA reps often don't know how to fix technical issues with the MySSA accounts. Try using Claimyr (claimyr.com) to get through to SSA quickly without the long hold times. They have a service that gets you connected to a real agent, usually within 20 minutes. They've got a video showing how it works: https://youtu.be/Z-BRbJw3puU Once you get through, specifically ask for the technical support team that handles the my Social Security online accounts. They can unlink your email from your son's account so you can use it for your own account, and then they'll help you set up a new email just for the representative payee account. The tech team can actually do this while you're on the phone with them.

just go to the office, its so much easier!! online stuff never works right. bring ID and they can print everything for u right there. bring something showing u r the rep payee too.

This is a perfect example of how the SSA fails to consider real-world situations in their system design. I've been dealing with the SSA for 20+ years (former case worker, now retired) and the representative payee situation has ALWAYS been problematic in their system. If you go into the office, ask specifically for a "BOAN" (Benefit Organization Access Number). This is a special code they can assign that allows your email to be used for multiple accounts. Not all representatives know about this option, so you might need to ask for a technical specialist or supervisor. Also, bring your latest tax return, a photo ID, and your son's information (his SSN, any paperwork showing you're the rep payee, etc.). This will speed up the process greatly.

the whole system is designed to wear us down until we give up. been there DONE THAT. good luck!!!!

Just to follow up on some of the advice given here - I think your best options are: 1. Try the Claimyr service mentioned above to reach SSA tech support directly - specifically ask for help with "representative payee account separation" 2. If that doesn't work, make an in-person appointment and ask about the BOAN option 3. As a last resort, the email trick (adding +text to your existing email) is worth trying The good news is that this is a solvable problem. The SSA has procedures for handling these representative payee situations, even if not all representatives are familiar with them. Just be persistent and specifically ask for technical help with the my Social Security account system.