Social Security online account blocked because I'm my son's rep payee - need access without creating new email

This is actually a common issue with representative payees. The SSA online system wasn't originally designed to handle situations where one person manages benefits for another AND has their own benefits. You have a few options: 1. Visit your local SSA office in person - they can absolutely print out your benefit information and also potentially help resolve the online access issue 2. Call the SSA technical support line specifically (not the main number) at 1-800-772-1213, then press 3 for technical help with my Social Security accounts 3. You can add a suffix to your existing email to create a "new" address without actually creating a new account. For example, if your email is janedoe@gmail.com, you can use janedoe+ss@gmail.com for one account and janedoe+rep@gmail.com for the other. Gmail recognizes these as the same account, but SSA will see them as different emails.

i had THE EXACT problem because im payee for my daughter!!!! the stupid ssa website is AWFUL. i ended up making a throwaway email just for one of the accounts because i got fed up. ssa doesnt care about making things easy for us.

The email trick that the first commenter mentioned (adding +something to your email) works with Gmail, Yahoo, and some other providers, but not all email services support it. When I had a similar issue, I ended up going into the office with an appointment. They printed everything I needed and also helped me submit a ticket to their IT department to fix the online access issue. It took about 3 weeks, but they eventually fixed it so I could access both accounts with different emails. The SSA's online system wasn't built to handle representative payees very well.

I worked through this exact problem last year when setting up accounts for both myself and my brother (I'm his payee). The key is to call the right department. The regular SSA reps often don't know how to fix technical issues with the MySSA accounts. Try using Claimyr (claimyr.com) to get through to SSA quickly without the long hold times. They have a service that gets you connected to a real agent, usually within 20 minutes. They've got a video showing how it works: https://youtu.be/Z-BRbJw3puU Once you get through, specifically ask for the technical support team that handles the my Social Security online accounts. They can unlink your email from your son's account so you can use it for your own account, and then they'll help you set up a new email just for the representative payee account. The tech team can actually do this while you're on the phone with them.

just go to the office, its so much easier!! online stuff never works right. bring ID and they can print everything for u right there. bring something showing u r the rep payee too.

This is a perfect example of how the SSA fails to consider real-world situations in their system design. I've been dealing with the SSA for 20+ years (former case worker, now retired) and the representative payee situation has ALWAYS been problematic in their system. If you go into the office, ask specifically for a "BOAN" (Benefit Organization Access Number). This is a special code they can assign that allows your email to be used for multiple accounts. Not all representatives know about this option, so you might need to ask for a technical specialist or supervisor. Also, bring your latest tax return, a photo ID, and your son's information (his SSN, any paperwork showing you're the rep payee, etc.). This will speed up the process greatly.

the whole system is designed to wear us down until we give up. been there DONE THAT. good luck!!!!

Just to follow up on some of the advice given here - I think your best options are: 1. Try the Claimyr service mentioned above to reach SSA tech support directly - specifically ask for help with "representative payee account separation" 2. If that doesn't work, make an in-person appointment and ask about the BOAN option 3. As a last resort, the email trick (adding +text to your existing email) is worth trying The good news is that this is a solvable problem. The SSA has procedures for handling these representative payee situations, even if not all representatives are familiar with them. Just be persistent and specifically ask for technical help with the my Social Security account system.

I'm a newcomer here but dealing with a very similar situation! I'm my mother's representative payee and ran into the exact same email conflict when trying to access my own SSA account. After reading through all these responses, I'm definitely going to try the Claimyr service first - the idea of getting through to SSA in 20 minutes instead of hours sounds amazing. For anyone else in this situation, I also found that some local SSA offices have specific "representative payee specialists" who are more knowledgeable about these technical issues. When you call to make an appointment, ask if they have someone who specializes in rep payee problems. It might save you from having to explain the whole situation multiple times. Thanks to everyone who shared their experiences - this thread is incredibly helpful for those of us navigating this frustrating system!

I'm new to this community but wanted to share what worked for me in a similar situation. I was my disabled brother's rep payee and faced the exact same email conflict issue. After months of frustration, I discovered that you can actually request a "split account review" from SSA's technical support team. Here's what finally worked: I called the main SSA number (1-800-772-1213) and when prompted, I said "technical support" clearly - this bypassed the regular customer service and connected me to their IT department. I explained that I needed a "representative payee account separation" and they were able to unlink my email from my brother's account within about 30 minutes on the phone. The key phrase that got results was asking for "account separation due to representative payee email conflict." Once they understood the specific technical issue, they knew exactly how to fix it. Now I can access both accounts - mine with my original email, and I manage his account through the representative payee portal. Don't give up! This is definitely fixable, you just need to reach the right department. The regular customer service reps often don't have access to the tools needed to resolve this type of technical account issue.

I'm new to this community but wanted to add another perspective on this issue. I work as a benefits advocate and see this representative payee email conflict problem regularly. One thing I'd add to the excellent advice already given is to document everything when you call SSA. Keep a log with dates, times, representative names, and what was discussed. If you get conflicting information (which unfortunately happens often), having this documentation can help when you escalate to a supervisor. Also, if you do use the Claimyr service or call directly, ask the representative to add notes to your file about the technical issue and any attempted solutions. Another tip: if the first tech support person you reach says they can't help with account separation, politely ask to be transferred to a "Tier 2" technical specialist. Sometimes the first level of tech support has limited access to account modification tools, but the higher tier specialists have more capabilities. The representative payee system definitely needs better integration with their online portal, but in the meantime, these workarounds can help. Don't let anyone tell you that creating a new email is your only option - there are legitimate technical solutions available through their IT department.

I'm new to this community and this thread has been incredibly helpful! I'm dealing with a similar situation as my elderly father's representative payee. After reading all these responses, I have a much clearer action plan. I wanted to add one more tip that might help others: if you're uncomfortable with technology or phone calls, many SSA offices allow you to bring an adult child or trusted person with you to appointments to help navigate these technical issues. They can't access your information without proper authorization forms, but they can help you communicate with the representatives and take notes. Also, for anyone hesitant about the email workarounds mentioned (like the +symbol trick), I tested it with my Gmail account and it does work - Gmail delivers all variations to the same inbox, but other systems see them as separate addresses. It's actually quite clever! Thank you to everyone who shared their experiences and specific phrases to use. Having this community knowledge makes dealing with SSA's complex system much less overwhelming for newcomers like myself.

I'm new to this community but this thread is exactly what I needed! I'm in a nearly identical situation - I'm the representative payee for my disabled adult daughter and can't access my own SSA account due to the email conflict. After reading through all these incredibly helpful responses, I'm planning to try the approach mentioned by Anastasia about calling and specifically asking for "account separation due to representative payee email conflict" when I reach technical support. The fact that multiple people have confirmed this is solvable gives me hope after months of frustration. One question for those who have successfully resolved this: Did you need to have any specific documentation ready when you called, or were they able to verify everything through your SSN and existing account information? I want to make sure I have everything they might need before I call. Thank you to everyone who shared their experiences and specific solutions. This community knowledge is invaluable for those of us trying to navigate SSA's complex system!

I'm new to this community and just wanted to say how incredibly helpful this entire thread has been! I'm facing a similar situation as the representative payee for my spouse who receives SSDI, and I've been struggling with the same email conflict issue for months. Reading through everyone's experiences has given me so much hope and a clear roadmap forward. I'm particularly grateful for the specific terminology that Anastasia shared - "account separation due to representative payee email conflict" - and the tip about asking for Tier 2 technical specialists from Ravi. For other newcomers who might be reading this, I want to emphasize how valuable it is to have found this community. The SSA's phone representatives often give conflicting information, but hearing from multiple people who have actually solved this problem makes all the difference. I'm planning to try the Claimyr service first to reach technical support quickly, then use the specific phrases mentioned here. I'll make sure to document everything as suggested and ask for notes to be added to my file. If that doesn't work, I'll make an in-person appointment and ask specifically for a representative payee specialist. Thank you to everyone who took the time to share their solutions and experiences. This is exactly the kind of community support that makes navigating these complex government systems manageable!

I'm new to this community and wanted to share my recent experience with this exact issue! I just successfully resolved the representative payee email conflict problem last week after finding this thread. I used the approach that several people mentioned - I called the main SSA number and clearly said "technical support" when prompted. When I got through, I used the specific phrase "account separation due to representative payee email conflict" that Anastasia mentioned, and it worked like magic! The technical specialist knew exactly what I was talking about and was able to separate the accounts in about 45 minutes while I stayed on the phone. A few tips for newcomers trying this approach: - Have your SSN, your beneficiary's SSN, and your representative payee documentation reference numbers ready - The tech specialist asked me to verify some basic information from both accounts to confirm I was authorized - They walked me through setting up separate login credentials for each account - Make sure you're calling during business hours (8am-7pm weekdays) for the best chance of reaching technical support For anyone still struggling with this, don't give up! This thread gave me the exact roadmap I needed, and I'm so grateful to this community. The solution really does exist - you just need to reach the right department and use the right terminology. Thanks to everyone who shared their experiences here!

I'm new to this community and just wanted to add my voice to thank everyone for this incredibly detailed and helpful thread! I'm dealing with the exact same representative payee email conflict issue for my disabled brother, and I've been going in circles with SSA for weeks. What strikes me most is how this community has provided clearer, more actionable solutions than hours of phone calls with SSA customer service. The specific terminology like "account separation due to representative payee email conflict" and asking for "Tier 2 technical specialists" are game-changers that I never would have known to use. I'm particularly encouraged by Miranda's recent success story - knowing that someone just resolved this last week using the exact steps outlined here gives me the confidence to try this approach myself. For other newcomers who might be reading this, I think the key insight is that this isn't actually an unsolvable problem - it's just a matter of reaching the right department within SSA and using the language they understand internally. The regular customer service reps clearly aren't equipped to handle these technical account issues, but the specialized technical support team has the tools to fix it. I'm planning to call tomorrow using the Claimyr service to get through quickly, then ask for technical support and use the specific phrase about account separation. I'll make sure to have all my documentation ready as suggested and document everything for future reference. Thank you to everyone who shared their experiences and solutions - this community knowledge is invaluable!

I'm new to this community and incredibly grateful to have found this thread! I'm dealing with the exact same representative payee email conflict - I'm my elderly father's rep payee and haven't been able to access my own SSA account for over a year now. Reading through everyone's experiences has been so reassuring. I was starting to think I was the only one facing this issue, and the regular SSA reps kept telling me my only option was to create a new email address. Like the original poster, I'm not tech-savvy and really don't want to manage multiple email accounts. The specific solutions shared here are exactly what I needed. I'm especially encouraged by Miranda's recent success story - knowing someone resolved this just last week using the "account separation due to representative payee email conflict" phrase gives me hope. I'm planning to try the Claimyr service to reach technical support quickly, then use that exact terminology. For other newcomers who might be reading this, what strikes me most is how this community provided clearer guidance in one thread than months of calling SSA directly. The key seems to be reaching the right department and using the language they understand internally. I'll definitely report back on my results to help other community members. Thank you to everyone who took the time to share their solutions and experiences - this is exactly the kind of support that makes navigating these complex government systems possible!