Social Security Administration

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  • Connect you to a human agent at the SSA
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  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the SSA drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

i thought WEP only applies if you retire from that non SS job? my friend said if you leave the teacher job and work somewhere else with SS for 5 years you dont get the WEP penalty?? is that true?

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That's not correct. WEP applies regardless of when you earned the non-covered pension. Working in SS-covered employment later doesn't eliminate WEP, but having 30+ years of substantial earnings under Social Security can eliminate the WEP reduction. There's also a modified formula if you have 21-29 years of substantial SS earnings. But simply switching jobs doesn't exempt you from WEP.

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One more thing to keep in mind - if your pension payment amount ever changes (like with cost of living adjustments), you should contact Social Security to update your WEP information. Otherwise, you could end up with an overpayment that they'll want back later. I learned this the hard way when my pension got a 3% increase and I didn't report it. SSA discovered it during their annual verification and I had to pay back $420 in SS benefits!

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That's a really important point about reporting pension increases! I had no idea SSA would come back for overpayments like that. Do you know how often they do these annual verifications? I'm worried I might have missed reporting a small COLA increase from last year. Should I proactively contact them or wait to see if they catch it?

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have u checked ur mysocialsecurity acct online? sometimes u can see benefit estimates there

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I tried looking online, but the survivor benefit estimates don't seem to show up there - just my own retirement benefit estimates. I'll have to call again.

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I work as a customer service representative for SSA (though I can't provide official advice here). From my experience, when agents quote survivor benefit amounts over the phone, they SHOULD be giving you the reduced amount based on the age you mentioned. However, mistakes do happen, and some agents might quote the full retirement age amount by accident. Given that you're 61 and mentioned wanting to claim at that age, the $1,768 is most likely already reduced by about 28.5%. But I'd definitely recommend calling back and asking them to clarify exactly what that figure represents. One tip: when you call, ask to speak with a Claims Specialist rather than just any representative. They tend to be more knowledgeable about benefit calculations and can walk you through the math. Also, if possible, try calling right when they open (8am local time) - you'll usually get through faster. Don't feel bad about calling multiple times to confirm this - it's a huge financial decision and you have every right to understand exactly what you'll be receiving.

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This is such valuable information! I wish I had known about local office direct numbers years ago. I've been dealing with Social Security issues for my elderly parents and have spent countless hours on hold with the 800 number. It's incredibly frustrating when you're trying to help someone who depends on these benefits and you can't get through to anyone who can actually help. I'm definitely going to try visiting our local office to get their direct number - even if it means driving there just to ask the security guard. The fact that these numbers aren't publicly available seems deliberately obstructive. Thank you for sharing this tip, it could save so many people from the endless hold times and runaround!

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You're absolutely right about how frustrating it is when you're trying to help elderly parents navigate this system! I'm in a similar situation with my grandmother, and the 800 number runaround has been exhausting. One thing I learned from this thread is that if you're calling on behalf of your parents, you need to make sure you're listed as an authorized representative in their SSA records first, or they won't talk to you at all. It might be worth having that conversation with your parents about setting up that authorization before you start calling around. The whole system really does feel designed to wear people down until they give up, which is especially cruel when dealing with seniors who may not have the energy or patience to keep fighting for what they're entitled to.

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This is incredibly helpful! I've been struggling with my disability review for months and getting nowhere with the 800 number. They keep telling me my case is "under review" but can't give me any specifics about what documents they need or when it might be completed. The uncertainty is driving me crazy because I'm worried they might cut off my benefits while I'm waiting. I had no idea local offices had direct numbers - I always assumed everything went through the national system. I'm definitely going to drive to my local office this week to get their direct number. Even if it takes 25-30 minutes to get through like some people mentioned, that's still way better than the 2-3 hour waits on the 800 number that often end in disconnections. Thanks for sharing this - it gives me hope that I can actually get some real answers about my case status!

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One important thing everyone's missing: if you do claim early and lose some benefits to the earnings test, Social Security will recalculate your benefit when you reach FRA to give you credit for the months they withheld benefits. This partially offsets the reduction for claiming early. For example, if you claimed 6 months early but lost 2 months to the earnings test, at FRA they would recalculate your benefit as if you'd only claimed 4 months early. It doesn't make you whole, but it helps.

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That's really helpful information! I didn't know they did that recalculation. Based on all the advice here, I think I'll just wait until July to avoid all these complications. I appreciate everyone's help in understanding this complex issue!

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Smart decision to wait until July! You've gotten excellent advice here. Just to summarize the key points that helped you decide: 1) Since 2025 is your FRA year, you'd be subject to the higher earnings limit (~$60K+ for 2025) with the 1-for-3 reduction, so your $28K earnings wouldn't trigger any benefit withholding anyway, 2) But you'd still face the permanent 3.3% reduction for claiming 6 months early, and 3) Waiting those extra 6 months until your FRA means you get your full benefit amount with no earnings restrictions ever again. The math clearly favors waiting in your situation, especially if you expect to live into your 80s or beyond. Good luck with your retirement planning!

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