Social Security Administration
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I've been trying to access my MySocialSecurity account since last Thursday and keep getting a 'Bad Request' error message when I click the Log In button. Same thing happens when I try to access my wife's account. I've tried different browsers (Chrome, Firefox, and Edge), cleared all cookies, and even tried from my phone with the same result. The SSA phone line just keeps disconnecting me after 45 minutes on hold. Is the website down for maintenance or something? Anyone else experiencing this issue or know how to fix it? Our annual benefit verification letters should be available and we need them for our mortgage refinance next week.
I'm trying to plan ahead for when I turn 70 in about 3 years. Last month (January 2025) I applied for my Social Security retirement benefits but then changed my mind and filed for withdrawal (thankfully before receiving any payments!). I want to wait until I'm 70 to get the maximum monthly benefit. Based on my current earnings, waiting will give me about $1,125 more per month than if I had kept my application active (though I understand this could change if my income fluctuates before 2028). Here's my question: I've heard people mention getting a "lump sum payment" when filing at 70. My financial advisor briefly mentioned it but didn't explain the details. Is this something I'd be eligible for? How does it work exactly - do I lose any of my delayed retirement credits if I take a lump sum? And is there something specific I need to request when I eventually file at 70? Really appreciate any insights from folks who've been through this process!
I forgot to mention in my previous comment - make SURE you save a copy of your withdrawal confirmation!!! When I filed at 70, the SSA had no record of my withdrawal and tried to tell me I couldn't file again!! Took THREE visits to my local office to sort out. Keep ALL paperwork!!
As someone new to this community, I want to thank everyone for sharing their experiences! This is exactly the kind of detailed information that's hard to find elsewhere. One thing I'd add for Sofia - when you do file at 70, consider scheduling an appointment at your local SSA office rather than doing it online or over the phone. Based on what ElectricDreamer mentioned about record-keeping issues, having an in-person appointment might help ensure everything goes smoothly and you can ask about the retroactive benefit option directly. Also, you might want to request a new Social Security Statement (Form SSA-7005) closer to your 70th birthday to get updated benefit estimates. Your earnings between now and then could affect those projections, and it's good to have the most current numbers when making your lump sum decision. Good luck with your planning!
I just checked my bank account and found a deposit from SSA for $572 with a code 310 next to it. This is really confusing because my regular SS payment date is the 4th Wednesday, not today. I'm worried something's wrong or that they'll say I got money I shouldn't have received. Has anyone else gotten a random deposit like this? Could it be a COLA adjustment or backpay of some kind? I haven't received any notices from SSA about additional payments.
Don't panic! Code 310 payments are actually quite common and usually legitimate. I got one last year for $340 - turned out to be a retroactive COLA adjustment from when they updated the cost-of-living increase calculations. The timing was weird (middle of the month like yours) but it was totally legit. The key thing is that if SSA made an error, they're required to send you a formal overpayment notice BEFORE they can recover any money. They can't just silently take it back from future payments without proper notification. So you'd definitely know if there was a problem. That said, I'd still recommend not spending it immediately until you get the explanation letter, just to be safe. But based on what you've described (filed 7 months ago, worked last year), this sounds like a standard benefit recalculation payment.
i had this happen too. i used DepositLens for mine โ put in the deposit details and the SSA paperwork i already had. it was $19 for the case. the agent lined up the payment history, showed what was still missing and kept everything together while i tracked down the answer. much easier than starting over every time i checked something.
that was my situation. DepositLens flagged the missing notice and put together the exact question for SSA. i used Claimyr to get through, then added the answer to DepositLens and it updated the explanation. it's all software โ having the dates, documents and answer in one place was what helped me stop going round in circles.
I'm trying to increase my tax withholding on my Social Security benefits because I got hit with a big tax bill last year. I downloaded the W-4V form, but I'm stuck on Line 4 where it asks for 'Claim Number.' There's already a field for SSN at the top of the form, so what exactly is this 'Claim Number' referring to? The instructions mention SSN as a viable number, but that's already included elsewhere. I don't want my form rejected over something this simple and have to wait another month to get my withholding fixed. Has anyone filled this out recently? What did you put for the 'Claim Number' if you already provided your SSN?
One more tip: Keep a copy of your completed W-4V form and note the date you submitted it. If you don't see the withholding change on your benefit payment within 2-3 months, follow up with SSA. Sometimes these forms get delayed in processing, especially during busy periods like the start of the year. You can check if the withholding change took effect by looking at your monthly benefit statement online through your my Social Security account.
Just wanted to add another helpful tip - if you're still confused about your claim number, you can also find it on your Medicare card if you have one. It's listed there as your "Medicare Beneficiary Identifier" and follows the same SSN+letter format. Also, if you're doing this because you owe taxes like I did last year, consider asking a tax professional about making quarterly estimated payments too. Sometimes withholding alone isn't enough if you have other income sources. Good luck with your form!
I'm really confused about income limits with Social Security now that both my husband and I are receiving benefits. I just got my award letter yesterday saying my payments will start in April (yay!), but there's something in there that's throwing me off. The letter mentions that my husband and I combined can only earn $32,000 outside of our Social Security benefits before it affects our payments. I always thought each person could earn up to around $24,000 individually without penalty. I never realized they would combine our incomes for the limit! I work part-time making about $19,000 and my husband still does consulting work bringing in around $16,000, which would put us over that $32,000 combined limit. Does anyone know if they really do combine married couples' earnings? Or am I misreading something in the letter? I'm worried we'll face unexpected benefit reductions if I don't figure this out soon!
One more thing to consider - if you're concerned about exceeding income thresholds, you might want to look into whether contributing to a traditional IRA or 401(k) makes sense for your situation. Those contributions can lower your adjusted gross income, which might help keep you under certain thresholds. It's worth discussing with a tax professional who understands how retirement accounts interact with Social Security taxation.
Just wanted to add that if you're still unsure about anything in your award letter, you can also create a my Social Security account online at ssa.gov. Once you're logged in, you can view all your benefit information, letters, and even get estimates of how different income levels might affect your taxes. It's really helpful for planning purposes and much easier than trying to decipher those confusing letters! Plus you can download copies of everything for your records.
Paolo Longo
UPDATE: The MySocialSecurity site is working for me again as of this morning. I just successfully logged in and was able to access my account. They've made some changes to the interface - you now have to verify your identity with a text code every time you log in, not just the first time. Try again today and see if it's working for you now.
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Keisha Johnson
AuthorGreat news! Just tried and I can log in now too. The new verification step is a bit annoying but I guess it's more secure. Thanks everyone for your help!
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Ethan Scott
Still getting the Bad Request error here unfortunately. I'll keep trying throughout the day. Maybe they're rolling out the fix in batches? Glad it's working for some people at least - gives me hope!
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Paolo Conti
I'm having the same issue! Been locked out since Monday and really need to download my 1099 for tax filing. Just tried again after reading Paolo's update but still getting the Bad Request error. Has anyone noticed if certain times of day work better than others? I'm wondering if they're doing a gradual rollout of the fix or if the servers are just overloaded with everyone trying to log back in at once.
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StardustSeeker
Hi everyone! I'm new to this community and unfortunately experiencing the same frustrating MySocialSecurity login issues. I've been getting the Bad Request error since Tuesday when trying to access my account to download my SSA-1099 for tax preparation. Reading through all these helpful comments has been such a relief - I was starting to think my account had been hacked or something! I'm definitely going to try the early morning login approach around 6-7 AM that multiple people have mentioned with success, and I've saved that automated phone number (1-866-388-5906) as my backup plan. It's really encouraging to see so many community members getting back in with the new two-factor authentication system, even with the extra verification steps. Thanks to everyone for sharing your experiences and workarounds - this community support makes dealing with these government website issues so much more manageable! I'll try the morning approach tomorrow and update with my results.
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Paolo Rizzo
Hi everyone! I'm new to this community and unfortunately joining for the same reason as many others here - the MySocialSecurity Bad Request error. I've been locked out since Monday trying to access my account to check my benefit payment schedule for this month. After reading through all these incredibly helpful comments, I feel so much relief knowing this isn't just my account having issues! I'm definitely going to try the early morning login approach around 6-7 AM that so many people have recommended, and I've saved that automated phone number (1-866-388-5906) as my backup option. It's really encouraging to see community members successfully getting back in with the new two-factor authentication system, even though it requires extra verification steps. Thanks to everyone for sharing your experiences and solutions - this community support makes dealing with these government website problems so much less stressful! I'll update once I manage to get through successfully.
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