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What documentation actually works for DUA claim approval? TWC appeals taking forever!

I'm at my absolute wits end with this DUA (Disaster Unemployment Assistance) claim process! After the flooding damaged my workplace in March, I've been trying to get approved since April and keep getting denied. I've submitted my 2024 tax returns, bank statements showing income drops, photos of the damaged business, a letter from my boss confirming closure, and even a sworn statement about my employment history. STILL denied! Just got off the phone with a TWC supervisor (after calling 47 times over 3 days) who admitted they're completely backed up with DUA appeals and most are getting rejected on first review. He said they're prioritizing regular UI claims. This feels so unfair - I lost my income because of a natural disaster and now I'm drowning in bills while waiting. What documentation actually worked for those who got approved? Did anyone successfully appeal a DUA denial? How long did your appeal take? I'm desperate here.

Arnav Bengali

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I had my DUA claim approved last month after initially being denied. The key documents that finally worked for me were: 1) A notarized statement from my employer detailing exactly how the disaster affected operations 2) Proof of employment that showed I was working immediately before the disaster (pay stubs from the 2 weeks prior) 3) My previous year's tax return with Schedule C since I did some 1099 work at that location too. The trick was getting everything notarized and making sure dates aligned perfectly with the disaster declaration. My appeal took almost 6 weeks to process though. Hang in there!

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Thank you so much for this! I didn't get my employer statement notarized - maybe that's the issue? And I only submitted pay stubs from the month before, not specifically the 2 weeks prior. Did you have to do anything special with your appeal besides submitting these docs?

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Sayid Hassan

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Mine was denied 3 TIMES!!!! The whole system is rigged against us. I sent EVERYTHING they asked for and they kept saying "insufficient proof of employment" when I literally sent them W2s and paystubs!!! Don't get your hopes up, I finally gave up and took a minimum wage job that barely covers my rent. TWC is the WORST.

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Rachel Tao

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I'm sorry you had such a terrible experience. The system certainly has flaws, but I've seen DUA claims get approved with persistence. Did you try requesting a hearing after your third denial? Sometimes getting a face-to-face (even virtual) hearing makes a difference because you can explain your situation directly to the examiner.

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Derek Olson

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What date was your workplace damaged? If it was from the March flooding, make sure your documentation specifically references the disaster declaration date (March 15, 2025 I think). My first DUA application was rejected because my employer's letter didn't specifically mention how the disaster directly prevented me from working. Had to get a new, more detailed letter that explicitly tied my job loss to the flooding damage. Also make sure you're answering all the DUA weekly certification questions correctly - they're different from regular UI and it's easy to answer wrong which can cause payment issues.

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The flooding was March 12th but our building wasn't condemned until March 17th. I've been using the March 17th date on everything - should I be using the official disaster declaration date instead? And yes, those weekly certifications are so confusing! I keep having to call to make sure I'm doing them right.

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Danielle Mays

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After helping several clients with DUA claims this year, I've noticed TWC is being extremely strict about documentation. Here's what works best: 1. Employment and wage verification must cover the period immediately BEFORE the disaster (within 7 days) 2. Documentation must clearly show you were working at the disaster-affected location 3. You need proof the work stoppage was a DIRECT result of the disaster 4. If self-employed, you need business licenses/tax documents AND proof of business activity right before the disaster For appeals, request a formal hearing rather than just document review. This gives you a chance to explain your situation to a hearing officer who can ask clarifying questions.

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Thank you for this detailed breakdown! I didn't request a formal hearing - just submitted more documents. Is it too late to request one now? My appeal was filed about 3 weeks ago.

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Roger Romero

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my cousin works at twc (not saying which office lol) and she says theyre throwing out like half the dua claims cuz of budget cuts!!! they got told to be super picky about proof. its so messed up.

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Seriously??? That's infuriating if true. Did she mention any specific documentation they're being extra picky about? I'm willing to submit anything at this point.

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Anna Kerber

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After trying for 2 weeks to reach someone at TWC about my denied DUA claim (always busy signals or disconnects), I found this service called Claimyr that got me through to an actual TWC agent in less than an hour. They have a demo video at https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh that shows how it works. The agent I spoke with was able to tell me exactly why my claim was denied and what specific documentation I needed for my appeal. Saved me so much time and stress! Their website is claimyr.com if you want to check it out.

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I've never heard of this service but I'm willing to try ANYTHING at this point. Did they actually help you understand what was wrong with your documentation? That's my biggest frustration - just getting vague denial reasons with no specifics.

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Roger Romero

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is it expensive? i dont wanna pay just to talk to twc when its their job to answer phones!!

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Anna Kerber

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@OP - Yes, the TWC agent explained I needed to update my work search activities (even for DUA you still have to do 3 per week) and that my employer's letter wasn't specific enough about how the disaster directly caused my unemployment. I submitted a new appeal with better docs and it was approved last week. @commenter - I get your frustration, but after spending hours redailing for weeks, it was worth it for me. You can see pricing on their site, but honestly the time savings alone made sense.

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Rachel Tao

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One thing many people don't realize with DUA claims is that they require slightly different documentation than regular unemployment. Your work history needs to specifically demonstrate that: 1. You were working or about to start working in the disaster area 2. The disaster DIRECTLY caused your unemployment 3. You don't qualify for regular UI benefits For appeals, timing matters too. If you're reaching the 60-day mark since filing your appeal, contact your state representative's office. They can often help expedite stuck claims through their TWC liaison. I've seen appeals that were sitting for weeks suddenly get processed after a representative inquiry.

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Thank you for mentioning the state representative option! I didn't even think of that. I'm at about 25 days into my appeal wait, but if it goes much longer I'll definitely try that route. Do you know if BWS (Benefit Wage Credits) matter for DUA claims? My determination letter mentioned something about insufficient BWS but I thought that was just for regular UI.

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Rachel Tao

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You're right to question that! BWS (Base Wage Statement) requirements apply primarily to regular UI claims, not DUA. DUA is specifically for people who DON'T qualify for regular benefits. If your determination letter cited insufficient BWS as the reason, you should definitely appeal and clarify that you're applying for DUA specifically because you don't have sufficient wage credits for regular UI. That might be part of the confusion in your case.

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Niko Ramsey

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anyone else notice how they ask for like 500 different documents but then deny you anyway lol

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Sayid Hassan

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EXACTLY!!! It's like they don't even look at what you submit. Just auto-deny everything and hope people give up!!

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Arnav Bengali

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Update on my situation - finally had my appeal hearing this morning and it was approved on the spot! The hearing officer said the main reason my initial DUA claim was denied was because my employer's letter didn't specifically state that my unemployment was a "direct result" of the disaster - those exact words matter. Also, having my final paystub from the week before the disaster made a big difference. One tip: prepare a clear timeline of events before your hearing. Mine went like this: - March 12: Disaster occurred - March 13: Workplace damaged and inaccessible - March 14: Employer notified staff of indefinite closure - March 15: Official disaster declaration date - March 20: Filed initial DUA claim Having this timeline ready made the hearing go much smoother. Good luck with your claim!

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This is incredibly helpful! Congratulations on your approval. I'm going to update my employer's letter with the exact "direct result" wording and create a detailed timeline. Did they ask you any unexpected questions during the hearing that I should prepare for?

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Arnav Bengali

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They asked if I had any other sources of income during the disaster period, whether I'd received any disaster relief funds from other agencies (FEMA, Red Cross, etc), and if I'd been offered any temporary work that I turned down. Be prepared to discuss all disaster assistance you've applied for, and bring documentation of any work search activities you've completed while waiting for your claim to process.

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