DUA response time from TWC? Waiting for disaster benefits decision

they take forEVER!! i waited like 6 weeks last year....

It typically takes 21-30 days for TWC to process DUA applications. They have to verify you're not eligible for regular UI benefits first (which they already did in your case), then confirm your employment was directly affected by the declared disaster. Did you upload documentation showing your employment or self-employment at the time of the disaster? Missing documentation is usually what causes delays.

When my house flooded in 2019 I applied for DUA and it took them 3 weeks to make a determination but then another week to get the payment. My brother applied at the same time and got denied because he couldn't prove he was working right before the disaster! Make sure u have LOTS of documentation. Did TWC send you any messages in your correspondence inbox on the portal? Sometimes they need more info but don't call or email you about it.

DUA processing is taking about 3-4 weeks right now due to the volume of applications from the flooding. Here's what you should do while waiting: 1. Request payment every two weeks as if you were already approved 2. Check your correspondence inbox daily 3. Make sure your contact info is up to date in the system 4. Document your work search activities (yes, you need to do this even for DUA) 5. Call TWC if it goes beyond 30 days IF you need to call them, I'd recommend using Claimyr (claimyr.com) instead of waiting on hold forever. I was in the same situation last month and used them to get through to a TWC agent in about 20 minutes instead of calling for days. They have a video showing how it works: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh

the TWC IS A JOKE!!!! i applied for DUA after hurricane last yr and they DENIED me saying i didnt have enough proof. sent them EVERYTHING - photos, employer letter, even news clippings of the damage!!! had to APPEAL and wait 2 MORE MONTHS before getting approved. the system is BROKEN!!!

My cousin is going through this right now too. DUA is taking about a month from what he's been told. The disaster funds are separate from regular unemployment money which is why it takes longer. He said make sure you answer your phone even if it's unknown numbers because they sometimes call to verify information.

did u try calling the disaster assistance hotline? its different from the regular twc number

I received DUA after the 2021 freeze in Texas. Some advice from my experience: 1. Keep detailed records of all communications 2. Don't miss any payment request deadlines 3. Continue your work search activities (3 per week for Texas) 4. Check both your email and TWC correspondence inbox regularly Mine took 27 days for approval, which seems to be about average. And yes, they do backdate payments to when you became unemployed due to the disaster, not when you applied or were approved.