TWC 3rd level appeal pending for over a year - need help reaching decision-makers

Third level appeals are with the actual TWC Commission and they're notoriously slow. But a full year is excessive even for them! At this point, you should consider contacting your state representative. They can often get answers when regular channels fail. Your case got lost in the system somewhere.

im in almost the exact situation!!! my employer claimed i was fired for misconduct (TOTAL LIE) and ive been fighting for like 8 months. just had my 2nd appeal denied even tho i had evidence they were lying. how do u even file a 3rd appeal? the determination letter was super confusing

After dealing with similar waiting periods for my appeal, I found that Claimyr helped me get through to an actual TWC rep who could look up my appeal status. Regular calling just led to busy signals and frustration. With Claimyr, they got me connected to a TWC agent in about 20 minutes who could at least tell me where my appeal was in the process. You can check them out at claimyr.com - they have a video demo at https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh showing how it works. It won't speed up your appeal, but at least you might get some answers about why it's taking so long.

have you tried contacting the ombudsman? they handle complaints about TWC. might be worth a shot

As someone who works adjacent to this system (not for TWC directly), I can shed some light on what's happening. Commission Appeals are severely backlogged right now. What likely happened is your appeal either: 1) Got misplaced during processing, 2) Is sitting in queue waiting for review, or 3) Was decided but the notification failed to reach you. Here's what you should do: 1. Contact your state representative's office (google "[your county] Texas state representative"). Their staff can submit an official inquiry. 2. File a formal complaint with the TWC Ombudsman Office at 800-628-5115 or email ombudsman@twc.texas.gov 3. Request a status update in writing via certified mail to the Commission Appeals address 4. If all else fails, consider contacting the office of the TWC Commissioner representing the public (not employers or labor) - currently they might be able to inquire internally The system frustratingly doesn't have good tracking mechanisms for appeals at this level, but persistence through these channels usually breaks the logjam.

THE WHOLE SYSTEM IS DESIGNED TO MAKE YOU GIVE UP!!!!! they hope u get tired of fighting and just walk away. that's what they want. don't give up. keep hammering them EVERYDAY until they fix it. i had to call 70+ times before i got someone who actually helped me with my appeal.

My sister went through something similar last year. What finally worked was contacting the Texas Workforce Commission directly through their Executive Director's office. Not sure if this still works, but she emailed TWCExecDirector@twc.texas.gov with her situation, appeal number, and contact info. She heard back within a week from someone who actually looked into her case and found it had been misclassified. They expedited the review after that. Another option is to file a public information request for the status of your appeal. They legally have to respond to those within a specific timeframe. You can submit through their website.

wow this is scaring me about filing my 3rd appeal... did u ever get any confirmation when u submitted your appeal? like an email or letter saying they received it?

Just checking back - have you made any progress with any of these approaches? I'm curious which method actually works because I might be heading into a Commission Appeal myself soon.