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Sofia Torres

If my job fired can i get unemployment in Texas TWC?

So I got let go from my job at a distribution warehouse last Tuesday and I'm trying to figure out where I even stand. My supervisor called me into the office and said they were 'moving in a different direction' but HR's paperwork says I was terminated for performance issues. I never got any warnings in writing, just a few verbal conversations that I thought went fine. I've been there almost two years. I don't know if 'performance issues' counts as misconduct or not because I keep reading different things online. My bills aren't going to wait around while I figure this out so I need to know fast — if my job fired can i get unemployment, or does the reason they wrote down on my termination paperwork automatically disqualify me?

Used claimyr.com to get through to a live Texas TWC agent last month when my own claim had a job separation issue flagged. Tried calling the main line for days and kept hitting busy signals or getting disconnected after 45 minutes on hold. Claimyr basically sits on hold for you and connects you when an agent actually picks up — watched the demo at https://youtu.be/V-IMvH88P1U before I tried it and it was exactly what it showed. When I finally talked to an agent, she explained that what the employer writes on paperwork isn't the final word — TWC looks at what actually happened, not just a label. Really cleared things up for my situation.

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The hold time thing is exactly what I'm dreading. Every time I've tried calling any government line it's a nightmare. Did they ask you a lot of questions about what happened before they made any decisions?

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TWC definitely does look past labels. My layoff paperwork said 'voluntary separation' and the agent sorted it out once she heard the full story.

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Appreciate you dropping that — I've been putting off calling because I assumed I'd just be on hold forever. Might actually try it this week for my own situation.

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Performance issues and misconduct are two different animals under Texas TWC rules. Misconduct is stuff like breaking company policy on purpose, breaking the law, seriously neglecting your duties when you know better, or just flat-out not doing the work you're capable of doing. Vague 'performance issues' without documentation or warnings behind them usually don't rise to that level — but TWC decides that, not the employer. What the employer puts on the paperwork starts the conversation; it doesn't end it.

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So the fact that I never got anything in writing about these supposed performance issues — does that actually matter to TWC when they're reviewing it?

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Lack of written warnings doesn't automatically win it for you, but it's definitely relevant context. TWC asks both sides what happened, so write down everything you remember about those verbal conversations now while it's fresh.

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Exactly right. The employer gets a notice from TWC and has 14 days to respond with their side. Then TWC looks at what both parties said and sends a determination. That's why your version of events matters — you'll get to tell it.

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Apply NOW. Don't wait to figure out whether you'll be approved. The claim starts on the Sunday of the week you apply, and TWC can't go back and pay weeks before that. If you wait two weeks trying to understand the system, those two weeks are just gone. Apply through UBS at https://apps.twc.texas.gov/UBS/security/logon.do or call 800-939-6631. Apply as soon as possible since your last day was last Tuesday.

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Already have UBS pulled up on my laptop. When you say the claim starts on the Sunday of the week I apply, does that mean I'm already losing days since it's been almost a week?

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You started losing days on that last Tuesday, honestly. Apply today if you haven't already — every day counts toward your first potential payment date.

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Also keep requesting payments every two weeks even before they give you a decision. A lot of people don't know that and then wonder why they're not getting paid. TWC sends a letter with the date to start requesting.

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The payment request piece is huge. Requesting payment is completely separate from the application — it's how you actually trigger the payments once eligibility is decided. Missing a request period means missing that pay period.

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My cousin went through almost this same thing — fired for 'attitude issues' at a restaurant. She applied, TWC sent her employer the notice, employer basically said she had a bad attitude and cited no specific policy violations. TWC approved her claim. The employer appealed and TWC upheld it. Took about six weeks total from application to first payment but she got it.

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Six weeks is tough but honestly that's better than I feared. Did she have to keep doing work search stuff the whole time even before the decision came?

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Yeah, work search activities start right away. TWC mails a letter saying exactly how many activities per week your county requires. Keep a log of everything — dates, company names, how you applied. TWC can ask for it anytime.

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The work search log part is real. Someone I know got audited on theirs and had to scramble to reconstruct it. Keep it as you go, not at the end of the week.

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Something that trips a lot of people up: even if the employer's paperwork says one thing, YOU get to tell your side during the determination process. TWC looks at what actually happened, not just whatever box the employer checked on a form. Your two years of employment with no written discipline is part of that picture. Document everything — dates of those verbal conversations, who was present, what was said, anything you remember.

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I've been mentally replaying those conversations trying to remember every detail. Should I be writing this somewhere official or just keeping my own notes?

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Your own notes are fine — the point is to have something concrete so when TWC asks you questions, you're not trying to remember under pressure. Date the notes, include names if you remember them.

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TWC might also send you a questionnaire to fill out about the job separation. Answer it completely and accurately. That's your chance to explain what happened in your own words before any determination gets made.

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Can I jump in with something related? My termination letter said 'failure to meet productivity standards' and I was terrified that meant automatic denial. The TWC agent I spoke to told me the question is whether you were capable of doing the work and just didn't — that's closer to misconduct — versus struggling with something despite genuinely trying, which is different. I had documentation showing I'd been asking for more training for months and they never provided it.

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That's an important distinction. Failing to do work you're genuinely capable of doing when you know better is what TWC considers misconduct. Struggling despite effort, especially when resources weren't provided, is a different story.

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This actually makes me feel better. I was always asking questions and trying to do things right — I just think they wanted to cut headcount and needed a reason.

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If you think it was really a headcount reduction dressed up as a performance termination, say that when TWC contacts you. Layoffs for business reasons aren't misconduct. Just be honest about what you know and what you believe.

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NOBODY TELLS YOU THIS but after you apply, there's an identity verification step. TWC sends a notice and you verify through ID.me online or in person at a participating post office. If you don't complete it, your claim gets delayed or denied — doesn't matter how strong your eligibility case is. Watch your mail and your UBS account closely after you apply.

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Okay adding that to my list of things to watch for. Is the ID.me thing pretty straightforward or does it cause a lot of problems?

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ID.me can be finicky — have your documents ready and good lighting if it wants a selfie. Most people get through it fine. The post office route has a stricter deadline so if you get the USPS option, move fast on it.

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TWC gives no stated deadline for ID.me itself but the post office route has to be completed within 7 days of getting the enrollment code. So if you miss the post office window, you'd still have the online option as a backup.

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My experience filing after a termination: the whole thing takes roughly four weeks from application to first decision, and even if approved the first payment usually only covers one week. There's also a waiting week that TWC holds and doesn't release right away. It's not the fastest system but it does work if you're patient and keep up with the payment requests on schedule.

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The waiting week — is that the first week I'd otherwise get paid, they just hold it? Or is it extra time added on top?

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TWC holds the first payable week. They release it after you've been paid two times your weekly amount AND you either go back to full-time work or use up all your benefits. It's not lost, just delayed.

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Worth clarifying: both conditions are needed for it to release — the two payments AND either returning to full-time work or exhausting benefits. It's not just two payments and you get it.

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That's genuinely confusing but good to know. I'll make a note so I don't go chasing the waiting week payment too early.

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Honestly the worst part of this whole process is not knowing. You apply, you wait, you do your work search activities, you request payments, and then you just... sit there refreshing UBS. The determination letter feels like it takes forever. At least check UBS once a day — they update it overnight — so you know if something pops up that needs your attention.

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The refreshing UBS thing is already me and it's only been a week. At least now I know what I'm actually waiting for.

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Tele-Serv at 800-558-8321 is another option to check status. It's automated and available more hours than the live agents. Won't tell you everything but lets you know if payments processed.

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The overnight update thing is accurate — don't check at 2pm and assume nothing's happening. Check in the morning after it's had time to refresh.

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About the work search activities: the number required each week depends on your county. It's not a one-size-fits-all number. TWC mails you a letter after you apply that tells you exactly how many your county requires. Some counties require five per week, others less. The letter you get is what matters — follow that, not what someone else in a different county needed to do.

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This is different from what I thought — I assumed it was the same everywhere. Good to know the letter they mail is the actual rule for your area.

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Yeah, it varies quite a bit by county. Keep a log with the date, employer name, position, and how you applied. TWC can request that log at any time, including after you're done collecting.

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My county is Travis so I'm guessing it's on the higher end. I'll wait for the letter but start keeping a log now just in case.

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Travis is five per week, yes. But wait for the letter to confirm it officially — the letter is what TWC holds you to.

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Something I want to flag for anyone reading who might be in a slightly different version of this situation: if you're fired for misconduct and get disqualified, there's still a path back. Work at a new job, earn six times your weekly benefit amount or work at least 30 hours a week for six weeks, then lose that job through no fault of your own — and send TWC proof. The disqualification doesn't follow you forever.

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I hadn't even thought about what happens if they do deny me. That's actually useful to know there's a route if it goes that way.

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There's also the appeals process. If you get a denial, you have 14 calendar days from the date printed on the determination letter to file an appeal in writing — through UBS, in person at a Workforce Solutions office, or by mail or fax. Keep requesting payments on schedule even during the appeal.

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The 14 days goes fast. Appeals are counted from the date the determination was mailed, not the date you received it. So open and read anything from TWC immediately.

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Real talk: 'performance issues' as a termination reason is one of the more common ones TWC sees, and it's not an automatic disqualification. The employer still has to show up with their version. Plenty of people terminated for performance reasons get approved, especially when there's no documented disciplinary process behind it.

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That's genuinely reassuring. I keep second-guessing whether I should even bother applying because I assume the employer wins automatically.

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The employer absolutely does not win automatically. TWC looks at what both sides say. Apply, tell your story accurately, and let the process work.

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My sister used claimyr.com to reach TWC after her termination claim sat in adjudication for three weeks with no update. She needed to know if they needed more information from her or if it was just processing. Got through to a live agent who told her it was still under review and nothing was needed from her — that alone was worth it because she'd been terrified she'd missed a step.

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Three weeks in adjudication with no update sounds awful. At least she found out it was just processing and not something she'd missed.

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That waiting-with-no-information phase is the worst part. Even just knowing 'still processing, nothing needed from you' is better than nothing.

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One thing I'll add: once you get your weekly benefit amount, understand how earnings affect it if you pick up any work while waiting. You can earn up to 25 percent of your weekly benefit amount without any reduction. Earn more than that and your payment drops by whatever you earned over that threshold. Earn more than your weekly benefit amount plus that 25 percent and you get nothing that week — but you still request payment to document the week.

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I hadn't even thought about partial weeks of work. I might pick up some gig work while waiting — good to know I need to report all of it.

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Report gross earnings for the week the work was done, not when you get paid. All work counts — gig work, side jobs, reselling for profit. If it's self-employment, you report net profit instead of gross.

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The timing on reporting is important — it's the Sunday-to-Saturday week the work happened, not when the money lands in your account. Learned that one the hard way.

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My termination said 'insubordination' and I got approved. It came down to the fact that the specific incident they cited was me refusing an instruction that would have required me to falsify a safety report. TWC found that wasn't misconduct. The point is the label on the paperwork isn't the final answer — the actual facts are.

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That's a pretty extreme example of a label being misleading. Mine is much less dramatic — just a vague 'performance' claim with nothing behind it.

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Vague claims with no documentation are actually harder for the employer to support when TWC asks for specifics. The more general the accusation, the less it holds up under scrutiny.

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This is accurate. When an employer responds to TWC's notice about your separation, they need to describe what happened specifically. 'Performance issues' isn't going to get much traction if they can't back it up with examples.

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Don't forget to register on WorkInTexas.com if you haven't — it's required as part of the unemployment process. Same login as UBS, which makes it a little easier. You'll need to have an active profile there as part of staying eligible.

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I actually have an old WorkInTexas.com account from a job search a few years ago. Does that count or do I need to start a fresh one?

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An existing account should be fine — just make sure it's active and up to date with your current info. UBS and WorkInTexas.com use the same User ID and password with a one-time code at login.

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Update your resume on there too — TWC checks that the profile is complete and usable, not just that an account exists.

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The taxes side: unemployment benefits are taxable federal income. You'll get a Form 1099-G in January, and it'll also show up in UBS under IRS Tax Information. You can opt to have 10 percent withheld automatically, which some people prefer so they're not surprised at tax time.

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Had no idea about the taxes — I was just thinking of it as a bridge payment, not income I'd have to report. Good to know upfront.

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It catches people off guard. The optional 10 percent withholding is worth considering if you don't want a surprise bill next spring. You set it up in UBS.

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Tried to get through to TWC by phone last week about a completely different issue — my benefit year question — and finally got someone on the line after using claimyr.com. The agent explained that the benefit year runs 52 weeks from the Sunday of the week you first applied, and that benefits can run out before that year ends depending on your total entitlement. Useful info, and I never would have gotten it without getting past the busy signals.

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How long does the actual hold typically end up being with that service? Just trying to plan my day around it.

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In my case it was well under two hours — the service waited in the queue and reached out to me when an agent picked up. Way better than sitting there myself hoping not to get cut off.

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The base period question comes up for everyone — it's the first four of the last five completed calendar quarters before your claim date. So if you're filing now in late 2026, TWC looks at July 2025 through June 2026 to calculate what you earned and whether you qualify. Almost two years at a job should mean you have more than enough wage history in that window.

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I definitely worked that whole period, so that part shouldn't be an issue. Good to understand how they calculate it though.

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They take the highest single quarter's wages and divide by 25 to get your weekly benefit amount. Max is $619 a week for claims from October 4, 2026. So a strong quarter means a higher weekly payment.

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The two-year employment also helps your case on the misconduct question — it's harder for an employer to claim chronic performance problems when you've been there that long without formal discipline.

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Read every single piece of mail from TWC as soon as it arrives — don't let it pile up. Determination letters, questionnaires, hearing notices all have deadlines measured from the date they were mailed, not the date you open them. Missing a deadline can mean losing rights you can't get back easily.

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The 14-day appeal window being from the mailing date was already mentioned and that stressed me out. I'm going to treat anything from TWC like it's urgent by default.

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That's exactly the right approach. Even something that looks like a form letter might have a deadline buried in it. Open, read, act.

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Also update your mailing address in UBS if you've moved recently. TWC mails stuff to whatever address is on file and doesn't have another way to reach you if it's wrong.

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