PA UC disqualification after layoff - reopened claim showing 'Employer NA' - urgent help needed!
My husband just got laid off yesterday (Feb 2nd) due to slow business after working only 8 weeks at his new job. He started December 9th and was told yesterday they couldn't keep him. He tried reopening his old UC claim this morning but got some weird message about 'disqualification under previous claim' with 'Employer NA' showing on his dashboard. He definitely qualified before and collected until he got this job in December. There's literally no other info or explanation in his portal! Has anyone dealt with this kind of error message when reopening a claim? I'm freaking out because we just caught up on bills from his last unemployment period and now this?!
18 comments


Ally Tailer
This happened to my brother last month! The 'Employer NA' thing is usually a system glitch that happens when you reopen a claim too quickly after starting a new job. Call the UC service center ASAP - the disqualification message doesn't always mean he's actually disqualified. Sometimes it's just that the system can't match his new employer info to his claim right away.
0 coins
Callum Savage
•OMG thank you for responding. We've been trying to call for the past 3 hours and can't get through at all. Do you know if there's a specific option we should select in the phone menu? The wait times are insane right now!
0 coins
Aliyah Debovski
There are a few possibilities here: 1. If he worked less than 6 months at the new job, the system might be trying to reactivate his old claim but having issues because the base year calculation is different now 2. The 'Employer NA' usually means the system doesn't have his most recent employer info processed yet 3. The disqualification message could be related to his previous claim and not actually affecting his current eligibility Most important thing is to speak with an actual UC representative. They need to manually review his case and might need to create an 'additional application' instead of just reopening the old claim. This is especially common when someone works briefly between UC claims.
0 coins
Callum Savage
•That makes sense about the base year calculation... he only worked 8 weeks at this job. The disqualification message is really confusing because it doesn't give any details. Should he keep filing weekly claims while trying to sort this out?
0 coins
Miranda Singer
defenetly keep filing weekly claims even if its showing disqualified!!!! if you dont and they do fix the issue later u wont get paid for those weeks trust me i learned the hard way
0 coins
Cass Green
You're NEVER going to get through to UC calling the regular way. I was in the exact same situation in January and kept calling for 2 weeks straight with no luck. Finally used Claimyr and got through to an agent in about 20 minutes. Costs a little but saved my sanity. You can see how it works at https://youtu.be/CEPETxZWG3KiHrg2 or just go to claimyr.com The agent told me the "disqualification under previous claim" message was because my claim needed manual review since I had worked for less than 6 months at the new job. They fixed it on the spot once I actually talked to someone.
0 coins
Callum Savage
•I've never heard of that service before - is it legit? I'm desperate at this point because we're getting nowhere with the phone lines.
0 coins
Cass Green
•Yes it's legit - they basically keep calling for you and when they get through, they connect you to the UC rep. Saved me hours of frustration and my claim got fixed right away once I talked to someone. The disqualification message is almost always fixable, but you HAVE to talk to a real person.
0 coins
Finley Garrett
With only 8 weeks of work, your husband is likely still in the same benefit year from his previous claim. That "disqualification" message is misleading and common when reopening claims. Here's what you need to do: 1. Continue filing weekly claims as normal (very important) 2. Make sure he's completing the work search activities (job applications, etc.) 3. Contact UC to have them manually review the claim 4. Ask specifically for them to check if he needs an Additional Application vs Reopened Claim The PA system often struggles with short employment periods between unemployment spells. This is almost certainly fixable, but requires talking to a representative.
0 coins
Callum Savage
•Thank you for the detailed explanation! We'll definitely keep filing weekly claims. I didn't even think about the work search requirements - does he need to do that even while the claim shows disqualified?
0 coins
Finley Garrett
•Yes, absolutely continue the work search requirements - PA requires 2 work search activities and 1 job application each week. Document everything carefully. If the claim gets fixed (which it likely will), they'll pay for those weeks only if he met all requirements. Many people make the mistake of not doing work search when claims show issues, then lose benefits for those weeks.
0 coins
Madison Tipne
the whole PA UC system is GARBAGE!!!1! I got the EXACT same message last year and spent SIX WEEKS trying to get someone on the phone. SIX WEEKS WITH NO MONEY while bills piled up!!!! They finally fixed it but gave me no explanation. The "Employer NA" thing is just their system breaking down as usual. Good luck getting anyone to help you!!
0 coins
Holly Lascelles
i think this has to do with how the 8 weeks affects his base period... my cousin had a similar issue when he got laid off after just 3 months at a new place... something about not enough wages in the new base period to qualify for a new claim so they had to reopen the old one but the system gets confused... you definitely need to talk to someone at UC
0 coins
Callum Savage
•We tried calling again today and still couldn't get through. Might try that Claimyr thing someone mentioned above just to get this resolved. Thanks for the insight about the base period - that could definitely be the issue since his job was so short.
0 coins
Finley Garrett
Quick update on PA UC rules that might help others: When you work less than 6 months between unemployment spells, you're typically still in your original benefit year. The system often shows "disqualification" initially because it's trying to determine if: 1) You earned enough to establish a new claim (usually not if less than 6 months work) 2) Your separation reason from the brief job is qualifying (layoff should be fine) An actual UC representative needs to review this manually and likely process what's called an "Additional Application" rather than a standard reopening. This is extremely common but creates confusion because the online system doesn't handle these situations well.
0 coins
Callum Savage
UPDATE: We finally got through to someone at UC! You guys were right - the issue was that my husband needed an "Additional Application" instead of just reopening his claim. The UC rep explained that since he worked less than 13 weeks, he's still in his original benefit year but needed special processing because of the short job in between. The "Employer NA" was showing because his new employer hadn't submitted his wage information yet. The rep manually entered his employment info and removed the disqualification flag. His claim is now active again! Thank you all for the help and advice. For anyone else who sees this - definitely keep filing weekly claims even if your account shows issues!
0 coins
Ally Tailer
•That's great news! How did you finally get through to them? I'm keeping this info for future reference because it seems like half the people on this forum run into similar issues!
0 coins
Callum Savage
•We ended up using that Claimyr service someone mentioned. Got through in about 30 minutes versus the days we spent trying on our own. Once we actually talked to someone, they fixed everything pretty quickly.
0 coins