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Fatima Al-Maktoum

PA UC claim status changing from non-fault to fault and back - now owe $9,500?

Has anyone else experienced their PA unemployment claim status flip-flopping between non-fault and fault? I'm seriously freaking out right now! I had 2 separate non-fault claims that were already approved. Then last week I logged in and saw one had somehow changed to a fault claim. Before I could even figure out what was happening, it switched BACK to non-fault a couple days later. Now my second claim (which was definitely approved as non-fault) has suddenly changed to fault status, and there's a notice saying I owe $9,500 in overpayments! No explanation, no letter in the mail, nothing! The dashboard just shows this massive debt now. I've called the UC service center 27 times today and can't get through to anyone. How is this even possible? Is this some kind of system glitch? Has anyone dealt with this kind of status switching before?

omg this EXACT thing happened to my cousin last month!!! they kept switching her claim back and forth and then hit her with a huge bill. PA UC system is completely broken

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Did your cousin figure out what was causing it? Did she have to pay the bill?

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The stupid UC system is GARBAGE and does this all the time!! They did this to me 2x already in 2025. One minute everything's fine, next minute they say you owe thousands. Then some agent looks at it and goes "oops our mistake" but it takes MONTHS to fix. They don't care that people are relying on this money to survive. Their computers are probably running on Windows 95 or something.

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Dmitry Petrov

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While the system does have issues, most of these fault/non-fault changes happen for specific reasons. It's usually not random. The most common causes are: 1) New employer information received, 2) Work search compliance reviews, 3) Quarterly wage crossmatches, or 4) Investigation findings. I'd recommend filing an appeal immediately if you believe it's incorrect - you only have 15 days from the determination date.

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StarSurfer

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I work with UC claims regularly and can tell you this sounds like what we call a "determination reversal." It happens when the system initially makes one determination but then additional information causes a review. The fact that it's switching back and forth suggests there might be conflicting information in your file. You need to appeal immediately - within 15 days of the determination date. Don't wait. Also request a fact-finding interview to explain your situation. The $9,500 overpayment won't be enforced while your appeal is pending, but you must file that appeal on time.

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Thank you! I'm going to start the appeal today. Do you know if there's any way to see what triggered the change? The dashboard doesn't show anything and I haven't received any determination letters explaining why this happened.

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Ava Martinez

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So Im reading this and I wondering if I shoud be checking my account?? I havent logged in in weeks but my payments have been coming no problem. Now Im worried they might be sayng I owe them too??

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Miguel Castro

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I'd definitely recommend checking your account at least once a week. I've had issues appear on my dashboard weeks before I received any official notice in the mail. The PA UC system isn't always great about sending timely notifications. Better to catch any issues early!

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I had something similar happen last month. My claim flipped from non-fault to fault, showed I owed $4,700, then switched back 3 days later with no explanation. I finally got through to someone at the UC service center who told me it was due to a "processing error during system maintenance." They said sometimes when they update the system it can trigger automatic reviews that cause these temporary status changes. If yours switched back once already, it might be the same issue. But definitely keep trying to reach someone to confirm.

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That's actually really helpful to know. Did you have to do anything to fix the one that switched on you, or did the system correct it automatically?

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My cousin ended up using Claimyr to get through to PA UC after trying for like 2 weeks straight. She said it was the only way she actually got to talk to a person. They have a video showing how it works: https://youtu.be/CEPETxZdo9E?si=WL1ZzVZWG3KiHrg2. The website is claimyr.com - she said it was worth it because her overpayment notice was like $11k and she was having panic attacks every day.

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I've never heard of that before. Did it actually work? What happened with her overpayment notice?

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Yea it did work for her. They fixed her claim and canceled the overpayment once she actually talked to someone. The agent told her it was some kind of system flag that triggered an automatic review because she had worked part-time for a week during her claim period. But she had reported it correctly so they removed the fault status.

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StarSurfer

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To answer your question about seeing what triggered the change - you should be able to view your claim determination letters in your dashboard under "Claim Correspondence" or sometimes "Determination History." If they're not there, you can request copies by sending a message through the portal. Common triggers for fault/non-fault changes include: 1. Employer protests/responses (sometimes submitted late) 2. Quarterly wage cross-matches showing unreported income 3. Job search compliance reviews 4. Benefit year recalculations 5. System updates flagging potential issues I strongly recommend documenting everything - take screenshots of your dashboard showing the changes, keep copies of all determination letters, and note dates when status changes occurred. This documentation will be critical for your appeal.

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I checked the correspondence section and there's nothing new there. Just the original approval letters. I'll definitely start taking screenshots though - that's a good idea. I'm wondering if this is related to my former employer because they originally didn't contest my claim but then the HR person changed a few months later.

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Miguel Castro

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Have you submitted your appeal yet? Make sure to check the deadline on your determination letter (usually 15 days from the mail date) and file it even if you don't have all the information. You can always submit additional documentation later. When I went through something similar last year, I requested a copy of my claim file through a right-to-know request which showed me exactly what triggered the change. In my case, it was a late employer response that contradicted my initial claim information.

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I'm working on the appeal now, but I haven't received an actual determination letter for this new fault status. The only thing that changed was the dashboard showing a fault status and the overpayment amount. How did you request your claim file? That sounds like it would be really helpful.

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Dmitry Petrov

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If your dashboard is showing an overpayment but you haven't received a determination letter, that's actually very concerning. The system should not be assessing overpayments without issuing a formal determination that includes appeal rights. This suggests there might be a serious system error or your determination notice was generated but not properly delivered. I recommend taking these steps immediately: 1. File an appeal anyway - reference the date you first noticed the overpayment on your dashboard 2. Contact your state representative's office - they have liaisons who can escalate UC issues 3. Send a message through the UC portal specifically requesting the determination that led to the overpayment 4. Continue trying to reach the UC service center by phone Do NOT ignore this just because you haven't received formal paperwork. The 15-day appeal window may still be running based on when the determination was made in the system, not when you received notice.

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This is really helpful advice, thank you. I'll file the appeal today referencing the date I first saw the change. I'm also going to contact my state rep - I hadn't thought of that. The whole situation is so frustrating because everything was fine for months and then suddenly this happens with no explanation.

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Ava Martinez

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I just checked my account and im good but now im paranoid lol. Does anyone know how far back they can go to change a non-fault to fault? Like can they go back a year or more??

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StarSurfer

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PA UC can generally review and modify determinations for up to one year after the benefit year ending date, though in cases of fraud or misrepresentation, they can go back further. Best practice is to keep all your UC documentation for at least 3 years after your claim ends. This includes determination letters, weekly certification confirmations, work search records, and any correspondence with the UC office.

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Hey did u ever get this fixed? I'm dealing with the EXACT same issue now - non-fault to fault and a $6200 overpayment notice that appeared out of nowhere. I'm about to lose my mind!!!

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Yes! Finally got it resolved yesterday. It turned out there was a wage discrepancy that triggered an automatic review. My employer reported higher wages for one quarter than what I had reported (honest mistake on my part - I forgot about a final commission payment). I filed an appeal right away like people here suggested, and I also used that Claimyr service someone mentioned to actually get through to UC. The agent was able to see exactly what triggered it and helped me submit the correct documentation. They adjusted the overpayment amount to just $340 instead of $9,500 since the discrepancy only affected a small portion of my claim. Definitely file an appeal ASAP and try to get through to someone who can tell you the specific reason for the change.

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Megan D'Acosta

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@Sofia Gutierrez I m'going through this nightmare too right now! Just saw my claim flip to fault status with a $3,800 overpayment notice. Based on what @Fatima Al-Maktoum shared, it sounds like filing an appeal immediately is the key - don t wait'for an explanation. I m also'going to try that Claimyr service to actually get through to someone. This system is absolutely broken but it seems like most of these issues can be resolved once you actually talk to a human being who can see what s in'your file.

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