PA UC agent not calling back after state rep intervention - trying to get 2024 backpay

Yeah, unfortunately this happens a lot with PA UC. When they call, they use a special internal line that you can't call back directly. When you call the main number, you're just getting into the general queue again with no way to reach that specific agent. The voicemail they leave is basically useless. Your options are: 1) Contact your state rep again and explain you missed the call but tried calling back, 2) Try calling the UC service center directly at 7:55am when they first open to have better chances of getting through, or 3) Send a message through your UC dashboard, though those often go unanswered for weeks.

this happened to me 2 i calld back like 10 timez and never got thru. ended up havin to wait another month b4 getting my $$ its the worst system ever

I work with PA UC claimants regularly. Here's what's happening: When you get a call from a claims examiner, they're working on a specific batch of claims that day. When you call back the main line, you don't get routed back to that same examiner. The system doesn't have any way to flag or prioritize your return call. My advice: 1. Email your state rep again with "FOLLOW-UP - MISSED UC CALL" in the subject line 2. Include the exact date/time of the missed call and when you called back 3. Ask them to request another callback, specifically noting that you missed the previous attempt State reps have direct channels to UC supervisors that bypass the regular phone lines, and they can often get things moving faster than you trying on your own.

Omg the PA unemployment system is BROKEN!!!! I had to contact my state rep THREE TIMES last year to get my payments. The first two times I got callbacks but the issues weren't resolved, the third time finally worked. Don't give up but expect it to take forever. The whole system is designed to make people give up.

I was stuck in this same callback limbo for nearly a month trying to get my backpay. After endless busy signals and unreturned messages, I tried Claimyr (claimyr.com) and actually got through to a PA UC agent in about 25 minutes. They have this system that basically waits on hold for you and calls when they get an agent. You can see how it works here: https://youtu.be/CEPETxZdo9E?si=WL1ZzVZWG3KiHrg2 It finally let me speak to someone who could see my claim history and help resolve my backpay issue. Much better than going through the state rep process multiple times.

tbh you shouldnt even bother calling back. these agents are handling hundreds of calls a day and wont remember you. i would just start the whole process again with your state rep and be super clear about what you need. my backpay took 6 months to get!!!!

One additional tip: whenever you're dealing with backpay, make sure you have very clear documentation of your original claim dates, confirmation numbers, and any correspondence. I had success getting my backpay by creating a simple timeline document that showed exactly when I filed, when I was eligible, and why I was owed the money. Having this ready when I finally got through to a UC agent made the process much smoother since they could immediately understand my case.

anyone else notice they NEVER call when your status changes? like u have to check the portal constantly or u miss important stuff