PA UC Appeal Process - Phone vs In-Person Hearing? Need Help Understanding What To Expect
Just got a disqualification letter and filed my appeal last week for my PA unemployment claim. I requested a phone appeal because I live almost 3 hours from Harrisburg and have no idea where to go for an in-person hearing. Can someone explain how these appeals actually work? What should I prepare? Will they call exactly at the scheduled time or is it like those 4-hour window appointments? This is my first time appealing and I'm completely lost. My employer said I quit but I was actually laid off due to budget cuts, so I need to make sure I get this right. Any advice from people who've gone through this would be super helpful!
22 comments
Kylo Ren
Don't worry! Phone appeals are actually pretty common with PA UC, especially for people who live far from hearing locations. Here's what to expect: 1. You'll get a hearing notice in the mail with the exact date/time and referee's name 2. The notice will list what documents they'll consider 3. Your employer will also be on the call 4. Have any evidence ready (emails about layoff, final paycheck stub, termination letter) 5. Be ready about 15 minutes early - they usually call within 5 minutes of scheduled time 6. The referee will swear everyone in and explain the process 7. Both sides present their case 8. Decision comes by mail usually within 2 weeks Make sure you have good phone reception wherever you take the call. Write down your main points in advance so you don't forget important details when nervous.
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Paige Cantoni
•Thanks so much for this breakdown! Do I need to mail copies of my evidence before the hearing or can I just refer to them during the call? Also, approximately how long do these hearings usually last? I need to request time off work for this.
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Nina Fitzgerald
theyll mail u a packet with ALL the info b4 ur hearing date!!! mine came like 2 weeks b4 my phone hearing. THe referee was actually realy nice but my old boss was SUPER RUDE and kept interupting me!!! make sure u have all ur proof ready and write down DATES of everything cuz they will ask u about specific dates and if u mess up they use it against u!!!! my hearing took 45 mins but my friend's took almost 2 hours so IDK
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Jason Brewer
•This is why I hate unemployment appeals!! Employers always act like they have all this proof and documentation but then they just SAY stuff without evidence. The whole system is rigged against workers.
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Kiara Fisherman
I completed a phone appeal in March 2025 for my PA UC claim. Here's what you should know: You need to submit all evidence at least 3 business days before your hearing date. The notice will include instructions for how to submit documents - you can mail, fax, or upload them through your dashboard. I recommend uploading for proof of receipt. You'll need to explain exactly why you believe you were laid off rather than quit. Be specific about: - Who told you about the layoff - Exact wording they used - Any documentation of budget cuts - Witnesses to the conversation Typical hearings last 30-60 minutes. The referee controls the conversation and will give each side time to speak. Stay calm and answer only what's asked - don't ramble or get emotional. If you win, expect your payments to begin about 7-10 days after the decision letter arrives.
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Paige Cantoni
•This is incredibly helpful, thank you! I do have emails mentioning the department budget cuts and my position being eliminated, so I'll definitely upload those. One more question - do I need a lawyer for this or would that just complicate things?
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Liam Cortez
i had my appeal over the phone last year and it wasnt that bad honestly. the hearing ppl were actualy pretty fair. but my old boss lied about so much stuff i couldnt believe it!! make sure u have like actual proof of everything dont just say stuff happened. also my hearing was supposed to be at 10:15 but they didnt call until almost 11 so dont panic if theyre a little late
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Savannah Vin
•Same experience here! My former employer claimed I missed 5 shifts when I had doctor's notes for 4 of them and the 5th was actually a day I wasn't even scheduled! Appeals referees seem to be good at seeing through the nonsense though.
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Mason Stone
When I had my hearing back in January, I couldn't get through to anyone at PA UC to ask questions before my appeal date. My hearing notice came only a week before the actual hearing and I had so many questions about the process. I finally found Claimyr (claimyr.com) which got me connected to a UC rep in about 10 minutes instead of spending days calling that impossible UC number. They have a video demo of how it works: https://youtu.be/CEPETxZdo9E?si=WL1ZzVZWG3KiHrg2 The UC rep was able to clarify exactly what documents I needed and how to submit them properly. Definitely worth it since I was able to get all my questions answered before my hearing. I ended up winning my appeal and got all my back payments.
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Paige Cantoni
•I'll check this out! I've been trying to get through to UC for days with questions about my appeal but it's been impossible. Their phone system is the worst. Thanks for the tip!
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Kylo Ren
To answer your follow-up question: you don't typically need a lawyer for a UC appeal hearing. The process is designed for claimants to represent themselves. However, if your case involves complex legal issues or if a lot of money is at stake (like if you're facing a large overpayment), you might consider legal help. Legal Aid organizations sometimes offer free assistance with UC appeals. Pennsylvania Legal Aid Network or your county's bar association might be able to connect you with low-cost or free legal help if you feel you need it. Regarding your evidence - yes, you must submit it in advance. Don't wait until the actual hearing to mention documents the referee hasn't seen yet. As someone mentioned earlier, all evidence should be submitted at least 3 business days before the hearing date.
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Paige Cantoni
•Thank you! I'll try to handle it myself then. The case is pretty straightforward - I have the emails about budget cuts and my position being eliminated. I appreciate everyone's help here - I feel much more prepared now!
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Liam Cortez
omg i just realized something!! make sure ur phone is CHARGED!!!! my hearing was almost an hour and a half and my phone was at like 20% when it started lol i was freaking out the whole time
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Jason Brewer
•🤣 Can you imagine getting disconnected during your appeal hearing? Nightmare fuel!
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Savannah Vin
One important thing nobody's mentioned: If you can't make the scheduled hearing date, you need to request a postponement ASAP. Don't wait until the last minute. They're not automatically granted, you need a valid reason. Also, the PA Service Centers are all backed up right now, so if you call with questions about your appeal, expect long wait times. If your hearing is coming up soon and you need to speak with someone about it, you might want to try calling right when they open at 8am. Good luck with your appeal! The fact that you have documentation about the budget cuts puts you in a much better position than many appellants.
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Paige Cantoni
•Thank you! The hearing is still 2 weeks away so I should have time to prepare everything. I'll definitely try calling them early in the morning with any other questions I have.
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Jason Brewer
My hearing was supposed to be a phone hearing but then they changed it to video at the last minute! Does anyone know if they can do that? I didn't have a computer so I had to borrow my sister's laptop and it was this whole stressful thing. Make sure you clarify exactly what kind of hearing it's going to be!
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Kiara Fisherman
•Yes, UC does sometimes hold video hearings, but they typically only switch formats if there's a specific need for visual evidence. They should have given you advance notice and options. If someone experiences a last-minute change without reasonable accommodation, they can actually request a new hearing based on procedural unfairness.
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Nina Fitzgerald
yah also dont be late!!! my friend missed his call and they just marked him as a no-show and he lost automatically!!! he had to file a whole new appeal just because he missed the call!!!
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Paige Cantoni
•Yikes, definitely won't let that happen! I'll be ready WAY early for sure.
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Kiara Fisherman
For what it's worth, I found my notes from my appeal hearing. Here's what the referee asked me: 1. My last day of work 2. My job title and main duties 3. My rate of pay 4. The specific reason given for my separation 5. Who informed me of the separation 6. Whether I received any written documentation 7. If I had any advance warning 8. If I was offered any alternatives to separation 9. If I had any performance issues or warnings I recommend preparing brief, factual answers to these questions ahead of time. Stick to facts rather than emotions or opinions. The referee wants to hear what happened, not how you felt about what happened. After my hearing, the decision came in 10 days. I was approved and received my backdated payments about a week after that.
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Paige Cantoni
•This list is gold! Thank you so much for sharing your experience. I'll prepare answers to all of these questions. It's so helpful to know what to expect!
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