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I'm in the same boat as so many of you! Filed 4 weeks ago after getting terminated from my call center job for "not meeting call resolution metrics." The "Unsatisfactory Work Performance" flag has been sitting on my dashboard taunting me this whole time. What makes this even more frustrating is that I was hitting about 85% of their target, but they wanted 90% minimum. I was genuinely trying and even staying late to finish up cases, but apparently that wasn't good enough. Reading everyone's stories here is honestly the first time I've felt hopeful in weeks - especially knowing that performance issues usually get approved eventually. @e91049671091 your breakdown of the process is incredibly helpful! I had no idea employers only have 7 days to respond. My old company is pretty disorganized so there's a good chance they might not even bother. I'm going to start the 7:59 AM calling strategy tomorrow and make sure I keep filing those weekly claims. Thanks everyone for sharing your experiences - it really helps to know we're not alone in this stressful waiting game!
@c8db746703b3 Your situation with the call center metrics is so relatable! 85% vs 90% is such a small gap - that's definitely performance-related, not misconduct. I'm dealing with something similar where I was close to their expectations but just couldn't quite hit the mark consistently. It's crazy how reading everyone's experiences here has been more helpful than anything I could find on the official PA UC website. The fact that @e91049671091 mentioned employers only have 7 days to respond gives me hope too - a lot of these companies probably don't want to spend time fighting claims for performance issues. I'm also starting the early morning calling routine tomorrow. Sounds like persistence is really the key here. Keep your head up and definitely keep filing those weekly claims! From what everyone's saying, we should get backpay for all these weeks once this mess gets sorted out. We're all going to get through this!
I'm going through the exact same thing right now! Filed my claim 2 weeks ago after being let go from my retail job for "not meeting sales expectations" and have that dreaded "Unsatisfactory Work Performance" flag just sitting there mocking me. The stress is eating me alive - bills are piling up and I can't get through to anyone on the phone no matter how many times I call. Reading through all these responses has been more helpful than anything I've found anywhere else. I had no idea I should keep filing weekly claims while it's pending - I stopped after the first week thinking it was pointless! Going to restart immediately. @e91049671091 your insider knowledge about the 7-day employer response window is gold - thank you for sharing that! And seeing @a704f3a6b111's update about eventually getting approved gives me hope that this nightmare will end. I'm going to try the 7:59 AM calling strategy starting tomorrow and document everything like everyone suggested. It's so reassuring to know I'm not alone in this - we're all going to get through this together!
I'm in a similar situation - hitting my 26 week limit soon and dreading what comes next. Healthcare admin is brutal right now, you're right about the competition. One thing I learned from calling around is that some temp agencies specialize in healthcare admin placements and might have short-term assignments that could at least provide some income and work history for a future claim. Also, if you haven't already, make sure you're documenting every job application meticulously - apparently they're getting stricter about the work search requirements and it might be important if you need to file a new claim later. The whole situation is really stressful when you're trying to pay bills and find decent work at the same time.
@Nia Jackson That s'excellent advice about temp agencies and documentation! I ve'been pretty disorganized with my job search tracking too. For temp agencies, I d'suggest looking specifically for ones that mention healthcare "staffing or" medical "administration rather" than just general office temp work. They usually understand the specific software and compliance requirements for healthcare admin roles. I ve'had better luck with agencies that specialize in healthcare placements because they actually know what EMR systems, HIPAA requirements, and medical billing experience mean. As for documentation, I m'switching to a more detailed spreadsheet that includes job posting URLs, specific qualifications listed, and which requirements I meet/don t'meet. Figure if I need to justify my work search efforts later, having that level of detail will help show I m'being strategic about applications rather than just applying randomly.
@Nia Jackson Thanks for mentioning the temp agency route - that s'actually brilliant! I ve'been so focused on permanent positions that I hadn t'really considered how temp work could help build up qualifying wages for a future claim. Do you know if there s'a minimum amount you need to earn during your benefit year to qualify for a new claim? I m'wondering if even a few weeks of temp work might be enough to meet whatever the threshold is. Also totally agree about the documentation - I ve'been pretty casual about tracking my applications but sounds like I need to step up my game before benefits run out.
Just wanted to add some specific info about the qualifying wage requirements for a new claim - in PA, you need to have earned at least $3,000 during your base period (which is typically the first 4 of the last 5 completed quarters before you file). So temp work can definitely help you meet that threshold if you're strategic about it. I actually went through this exact situation last year and managed to get enough qualifying wages through a mix of temp assignments and part-time work during my benefit year. The key is keeping track of your earnings and making sure you understand which quarters will count toward your base period when you're eligible to file again. Also worth noting that some temp agencies offer benefits after a certain number of hours worked, which could be helpful during the gap between benefit periods.
@Brielle Johnson This is incredibly helpful! I m'just joining this conversation but dealing with the exact same situation - approaching my 26-week limit and panicking about what comes next. The $3,000 base period requirement is news to me but actually makes me feel more optimistic. I ve'been so focused on finding full-time permanent work that I completely overlooked how strategic temp work could be for future UC eligibility. Quick question - when you calculated hitting that $3,000 threshold, did you factor in taxes being taken out, or is that based on gross earnings? Also, did the temp agencies you worked with understand that you were on UC benefits, or is that something you kept to yourself during the application process? I m'worried about any potential complications with reporting temp income while still receiving partial UC benefits. Thanks for sharing your success story - it s'giving me a concrete action plan instead of just feeling helpless!
@Brielle Johnson This is such a game-changer! I m'in week 24 of my benefits right now and had basically resigned myself to just scraping by after they run out. The $3,000 base period requirement makes temp work seem like an actual strategy rather than just survival mode. I m'wondering about the logistics though - if I m'earning partial income through temp work while still receiving some UC benefits for my last couple weeks, do I need to report that income in any special way? I ve'heard horror stories about people getting overpayment notices for not reporting correctly. Also, do you know if all temp work counts toward the base period equally, or are there any restrictions on the type of employment? Healthcare admin temp work seems perfect since it s'in my field and probably pays decently. Thanks for breaking this down so clearly - finally feel like I have a concrete plan!
I know exactly how you're feeling right now! I went through this same panic about a year ago when I got a similar letter. The key thing that helped me calm down was understanding that PA UC has two completely different processes - the audit/review process (which is what you're in now) and the actual overpayment determination process. What you received sounds like a standard audit notification, not an overpayment notice. If they had determined you owe money, the letter would be titled something like "Notice of Overpayment Determination" and would include specific dollar amounts, affected claim weeks, and repayment instructions. The fact that your online account shows no balance due is actually a really good sign. When there's a real overpayment, it usually shows up in multiple places - your portal, correspondence section, and they'll send multiple notices. My advice: take a deep breath, keep checking your portal weekly, and don't stress unless you see something concrete. Most of these routine audits end up with no action required. The pandemic created such a massive volume of claims that they're just going back to verify their records were correct. Hang in there!
This is so helpful, thank you! You're absolutely right about there being different processes - I think I was conflating the audit with an actual overpayment determination. Reading everyone's experiences here has been such a relief. I was spiraling thinking they were going to demand thousands of dollars back, but it sounds like most of these audits are just routine paperwork checks. I'm going to stop obsessing over every word in that letter and just monitor my portal like you and others suggested. Really appreciate you taking the time to explain the difference between the two processes!
I'm dealing with this exact same situation right now! Got my audit letter about 2 weeks ago and have been checking my portal obsessively every day since. Reading through all these responses has been incredibly reassuring - it sounds like most people who get these letters end up being fine. One thing I noticed is that my letter specifically mentions they're reviewing claims from March 2020 through September 2021, which covers the entire period I was on PUA. Has anyone else noticed if they're targeting specific time periods or is it just random? I'm also wondering if anyone knows approximately how long these audits typically take? I know everyone's situation is different, but I'm trying to get a sense of whether this will drag on for months or if they usually wrap up pretty quickly when there aren't any issues found. Thanks to everyone who shared their experiences - this thread has been way more helpful than trying to decipher that confusing government letter!
I'm in the exact same boat as you! Got my letter about 10 days ago and it covers the same time period - March 2020 through September 2021. From what I've been reading online and hearing from others, it seems like they're doing these audits in batches based on when people filed their claims rather than randomly selecting people. As for timing, from the experiences shared here it sounds like most people either never hear back (which seems to be the most common outcome) or get a follow-up request for documentation within 2-3 months. A few people mentioned getting resolution letters saying no issues were found, but that seems less common - I think they just move on to other cases if everything checks out. I've also been obsessively checking my portal multiple times a day, but I'm trying to scale it back to once a day or every few days since it's driving me crazy! This thread has definitely helped me realize that the initial panic reaction is totally normal and that most of these end up being non-issues.
I've been on PA UC for about 8 weeks now and wanted to share something that's really helped me stay organized with the work search requirements - I created a simple spreadsheet template that I can quickly fill out each time I apply for a job or do a work search activity. My spreadsheet has columns for: Date, Company Name, Job Title, Method (Indeed, LinkedIn, company website, etc.), Contact Info, Work Search Activity Type, and Notes/Results. I keep it open on my computer and just add a new row every time I do something job search related. Takes maybe 30 seconds per entry but saves me so much time when I'm filling out the UC-304 form at the end of the week. One thing that's been really helpful is adding a "Status" column where I track follow-ups, interview requests, or rejections. Not only does this help me stay organized with my job search, but following up on applications actually counts as additional work search activity that I can document! Also, I've found that many professional associations offer free webinars for members and non-members that count as work search activities. Even if they're not directly related to job searching, if they're building skills relevant to your field, they qualify. I attended one on workplace communication last week that was actually really useful. The documentation process gets so much easier once you find a system that works for you!
This spreadsheet system sounds incredibly organized and efficient! I love the idea of having a dedicated "Status" column to track follow-ups and outcomes - that's such a smart way to stay on top of your applications while generating additional work search activities at the same time. The real-time entry approach is exactly what I need to implement instead of trying to remember everything at the end of the week. The tip about professional association webinars is really valuable too. I hadn't thought to look at industry associations for free career development opportunities, but that makes total sense - they often have great content that's directly relevant to building skills in your field. Even if it's not specifically about job searching, if it's developing professional skills, it absolutely should count as a legitimate work search activity. Thanks for sharing such a detailed and practical system! Having a template that only takes 30 seconds to update but saves so much time later is exactly the kind of efficient approach I've been looking for.
I'm about 4 weeks into my PA UC claim and this thread has been an absolute lifesaver! I was making the exact same mistakes as everyone else - thinking I had to apply through CareerLink for jobs to count and getting completely overwhelmed by the confusing instructions. One thing I've found super helpful that I haven't seen mentioned yet is using the calendar app on my phone to set weekly reminders for work search activities. I set a reminder for Tuesday and Thursday to apply for jobs, and one for Wednesday to do a work search activity like updating my resume or attending a webinar. This way I'm spreading out my activities throughout the week instead of scrambling to meet requirements at the last minute. Also, I discovered that many public libraries have partnerships with local employers and host virtual job fairs that are perfect work search activities. My library hosts one every other week and they always have different companies participating. Even if I don't find a perfect match, it counts as networking and I can document it on my UC-304 form. Thanks to everyone who shared their systems and experiences - knowing that other people went through this same confusion and figured it out makes me feel so much less anxious about the whole process!
Maxwell St. Laurent
One more important point: If you do resolve this before court, get the landlord to sign a "Praecipe to Discontinue" form that officially withdraws the eviction case. Otherwise, the case might still show up in court records even if it was dismissed, which can harm your rental history. Also, check if your county has an Eviction Diversion Program. Philadelphia and several other PA counties have these programs that can help mediate between you and your landlord and sometimes provide emergency rental assistance. If you're continuing to receive UC benefits, you might qualify for additional housing assistance programs while you search for new employment.
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Marcus Marsh
•I'm in Allegheny County - do you know if they have an Eviction Diversion Program? And thank you for mentioning that Praecipe form. I definitely don't want this showing up on my record if we resolve it!
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Sienna Gomez
I'm currently going through something similar but earlier in the process - just got my eviction notice last week and my UC benefits finally kicked in after being delayed for 2 months. Reading through everyone's advice here is really helpful, especially about the "right to cure" and getting everything documented. One thing I wanted to add that I learned from my case worker: if you're still actively job searching while on UC, some counties have emergency rental assistance programs specifically for people transitioning off unemployment. I applied through my county's Department of Human Services and they're covering one month of my back rent while I get caught up. @Marcus - definitely look into whether your county has these programs. It might give you some extra breathing room even after you pay everything back. The application process was pretty quick once I had all my UC documentation together. Good luck with your court date! Sounds like you have a solid plan with all the advice everyone's given you.
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