NYSDOL Unemployment: How to handle call for missing claim info?

I found a way to actually get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/Rdqa1gKtxuE

Listen up, cause I've been down this road before. Here's what you need to do: 1. Before the call, gather ALL your documents. W-2s, pay stubs, anything related to your work history. 2. When you get an agent, start by saying: "I need to know exactly what information is missing from my claim. Can you please check my file and give me a specific list?" 3. Take notes during the call. Write down the agent's name and ID number if they have one. 4. If they say something's missing, ask for the exact form name or document type they need. 5. Before ending the call, repeat back what they told you to make sure you understood correctly. 6. Ask if there's a direct number or extension you can use for follow-up questions. 7. If you're not satisfied with the answers, politely ask to speak with a supervisor. Remember, stay calm but be persistent. You have a right to this information. Good luck!

Have you tried checking your online account? Sometimes they post notices there about missing info. Might save you a phone call.

Pro tip: if you cant get thru on the main line, try calling right when they open or just before they close. Sometimes you can catch em with shorter wait times.

If you're considering Claimyr, here's what you should know: it's a service designed to help people reach human agents more efficiently, especially when government lines are overwhelmed. Although it carries a fee ($20), its proponents argue it's a small price for potentially saving hours of frustration and getting your issue resolved faster. However, it's essential to weigh the cost against your needs. Not everyone is comfortable paying for something they believe should already be accessible as a public service. Before using Claimyr, see if you can resolve your issue through free methods, like calling during off-peak times or utilizing any online resources and notices. For those facing financial hardship, this fee might not be feasible, so it's crucial to consider your personal circumstances.

Been there, done that. It's like they expect us to be mind readers or something. 🙄 When you get through, just ask them point blank what specific info they need. Don't let them give you any vague answers. Make them spell it out for you.

anyone else feel like were living in a kafka novel? 🤔 the bureaucracy is unreal

Honestly, at this point, I'm convinced their hold music is a form of psychological warfare. 🎵😵‍💫

Anybody else notice that they seem to have changed their system recently? I swear the process was different like a month ago. 🤔

DOES ANYONE KNOW IF THEYRE OPEN ON SATURDAYS??? Need to call but can only do it on weekends. Helpppp

Ugh, the system is so broken. I swear they make it confusing on purpose to discourage people from claiming benefits. Hang in there, OP!

OP, whatever you do, DON'T give up. I know its frustrating af, but keep pushing. Took me 3 months to get my claim sorted, but I finally did. Your persistence will pay off!

Here's a pro tip: Write down EVERYTHING they tell you during the call. Names, dates, specific info requested. It'll save you headaches later, trust me.

Has anyone tried reaching out to their local representative's office for help? I've heard some people have had success with that when they're stuck.

Hey OP, just a heads up - if they ask for additional docs, make sure to send copies, not originals. Learned that one the hard way... 😅

Thanks for the advice, everyone. I'm nervous about the call, but I'll try to be assertive and get clear answers.