NYSDOL: Didn't certify after applying for new claim, need help contacting unemployment office

Have you checked your online account? Sometimes there are messages or updates there that might help explain your situation.

Hang in there, OP! We're all rooting for you. Remember, this too shall pass. You got this! 💪

Why didn't you certify tho? Even if you applied for a new claim, you should always certify for the weeks you're eligible. Now you might have a gap in your benefits 😬

I found a method to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/Rdqa1gKtxuE

Ugh, been there done that. The system is so confusing! Have you tried calling them? It's a nightmare to get through, but it's probably your best bet.

Oof, sounds like your in the same boat as me. Been trying to sort out my claim for weeks. This whole system is FUBAR if you ask me 🤬

Anyone else think its wild that in 2023 we still cant get a decent unemployment system? Like, we can land robots on Mars but god forbid we have a website that actually works 🙄

Hey OP, Claimyr is a service that can be really beneficial if you're having significant trouble reaching the unemployment office by phone. Their service directly connects you to an agent without the hassle of constant dialing and waiting. It does come with a cost, which is something to keep in mind, especially if you're on a tight budget. However, many have found it worth the expense for the convenience and time saved. That said, it’s always wise to weigh this option against other free methods like calling during off-peak times or trying alternative contact methods such as social media or online portals. These might take longer but are free. Ultimately, the best approach depends on how urgent your situation is and your resources. Good luck!

Here's what you need to do: 1. Keep trying to call. Be persistent. 2. While you're waiting to get through, gather all your documents related to your claim. 3. Write down a clear explanation of what happened and why you didn't certify. 4. Be polite but firm when you finally reach someone. Explain your situation clearly. 5. Ask about retroactive certification for the weeks you missed. 6. If they can't help, ask to speak to a supervisor. 7. Take notes during the call, including the name of who you spoke to. 8. Follow up with an email summarizing your call and any next steps. Remember, mistakes happen. The key is to address it ASAP. Good luck!

lol welcome to the club 🤡 EDD is a mess rn. Hope you get it sorted soon!

Not to be that guy, but have you tried turning it off and on again? 🤣 jk jk. But seriously, sometimes logging out and back in to your account can refresh things. Worth a shot!

Pro tip: if you can't get through on the main line, try calling some of the other department numbers. Sometimes you can get transferred to the right person that way. I'll DM you some numbers to try.

Have you tried reaching out to them on social media? Sometimes they respond faster there. Worth a shot!