NYDOL claim stuck due to wrong answer about corporate officer status - need advice for phone call

Ugh, the NYDOL system is such a nightmare. I had a similar issue last year. When you get through, be super clear about the mistake. Tell them you got the wrong form and need to correct your answer. Have all your docs ready too. Good luck!

Here's what you need to say: "Hello, I recently completed my claim filing but received a form regarding corporate officer status, which doesn't apply to me. I believe I answered one question incorrectly and need assistance correcting this error to complete my claim. Could you guide me on how to proceed?" Just be polite and patient. The person on the other end is probably dealing with a ton of calls like this.

I found a way to get someone on the phone fast. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/Rdqa1gKtxuE

pro tip: call right when they open in the morning. I got through in like 20 minutes last week doing that

OMG the NYDOL website is such garbage. How hard is it to make a system that actually works? 🤬 I swear they make it confusing on purpose

Hey OP, just a heads up - make sure you keep calling even if you can't get through right away. I made the mistake of waiting too long and it messed up my claim. Don't let that happen to you!