NY unemployment wants my business income but I'm confused if I report gross or net sales?
Started collecting unemployment in November after being laid off from my main job. I run a small Etsy shop on the side selling handmade jewelry that I started about 8 months before losing my job. When certifying my weekly benefits, I'm super confused about how to report my business income. Do I report the gross sales (total money coming in) or the net income after expenses like materials and shipping? The difference is huge - last week I had about $580 in sales but after all my costs, I only made around $230. The certifying questions are so vague and I'm worried about accidentally committing fraud. Called the ny unemployment office 5 times and nobody has given me a straight answer. Anyone else who runs their own business while on unemployment know the right way to report this?
47 comments


QuantumQuester
You report your NET income (after expenses). I've been running my small photography business while on UI and went through the same confusion. An agent finally clarified that they want to know what you actually earned after business expenses. Keep detailed records of all your expenses though! They can audit you and you'll need to prove everything.
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Connor O'Neill
•Thank you! That makes way more sense. I've been keeping super detailed spreadsheets of all expenses so should be covered if they ask for proof.
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Yara Nassar
•Just be careful with this. I've heard different answers from different agents. One told me gross, one told me net. The system is a mess 🤦♂️
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QuantumQuester
•Yeah the inconsistency is ridiculous. But I went by what was in their official handbook which says self-employment income is calculated the same as for tax purposes - meaning net profit.
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Keisha Williams
After my 9th attempt to reach someone at unemployment, I found claimyr.com and finally got through to an actual human who could help. Using their service was literally the only way I could talk to a live agent! They confirmed for me that you report NET income for self-employment, and they even helped me adjust previous certifications where I'd reported wrong. Talking to that agent got my benefits straightened out so fast! Check out their process here: https://youtu.be/Rdqa1gKtxuE
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Paolo Ricci
•Does this actually work? I've spent DAYS trying to reach someone about my claim.
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Keisha Williams
•Yes! It was amazing - I was skeptical at first but they got me connected to an agent in under 2 hours when I'd been trying for weeks on my own. Best decision I made during this whole unemployment nightmare.
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Amina Toure
•wait hold up - does this actually work or is it just the usual BS?
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Keisha Williams
•It's not BS. I was about to give up on my benefits entirely before using them. They actually call, wait on hold, and then connect you when a real person answers. Saved my sanity honestly.
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Oliver Zimmermann
According to NYSDOL guidance, you report NET income. This comes directly from their handbook, page 27: "For self-employment, report net income (gross income minus business expenses)." I'm an accountant who works with many small business owners on unemployment. Here's what you need to know: - You report income in the week you PERFORM the work, not when you get paid - Keep detailed records of all income and expenses - Create a simple spreadsheet tracking each sale, materials cost, platform fees, shipping - Save receipts for all business expenses - Calculate your weekly net profit/loss from your Etsy shop - If you have a week with negative profit (loss), you report $0 for that week The system is incredibly confusing, but I've helped dozens of clients navigate this. If you need to speak with an agent to fix past certifications or get clarification, I recommend using claimyr.com - it's the most reliable way to get through to a live person at NYSDOL. Many of my clients have used it successfully.
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Connor O'Neill
•Thank you for the detailed explanation! One question - if I sell something on Monday but don't ship it until Thursday, which day counts as "performing the work"?
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Oliver Zimmermann
•Great question. For handmade items, the "work" occurs when you make the item AND when you package/ship it. So you'd divide the income between those weeks. If you made it weeks ago, then just count the packaging/shipping time in the week you send it out.
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CosmicCommander
•I checked claimyr.com after reading your post and it actually worked - got through to an agent in 90 mins after trying for days. They confirmed everything you said about reporting net income. Thanks for the tip!
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Natasha Volkova
Does anyone know if the way you report side income affects your total benefit amount or just that week? If I report my etsy sales as gross instead of net, am I screwing myself out of more money in the long run?
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Javier Torres
•It only affects the weekly benefit for that specific week. But if you consistently report gross instead of net, you're definitely getting less $ than you're entitled to. I made that mistake for 3 weeks and lost almost $800 before I figured it out 😭
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Natasha Volkova
•Ouch that really sucks. Thanks for the info. These systems seem designed to confuse people I swear
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Emma Davis
I'm in the exact same boat with my candle business! I've been reporting NET income (after deducting supplies, shipping, etsy fees) because that's what my tax preparer told me to do. She said unemployment income should be reported consistently with how you report on your taxes, which is net for self-employment. Made sense to me.
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Malik Johnson
the ny unemployment website is trash and they never pick up the phone. i've been dealing with this same question for my freelance work. someone told me to just report the net income, but tbh who knows if thats right?? 🤷♀️
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Isabella Ferreira
•Try claimyr.com - I was shocked that it actually worked to get me through to someone at unemployment. Worth every penny when my benefits were on the line.
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Malik Johnson
•hmm I've been burned by so many of these 'services' before... what makes this different?
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Isabella Ferreira
•They don't make any promises about fixing your claim - they just guarantee you'll talk to a real agent. That's all I needed - someone who could actually answer my questions and look at my specific situation.
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Ravi Sharma
I asked the same question when I certified last month and the agent told me its NET income, not gross for self-employment. Makes sense since thats how we file taxes too. Good luck!
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Connor O'Neill
•How did you actually get through to talk to a real person?? I've been trying forever!
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Ravi Sharma
•Used claimyr.com - totally worth it just to get my questions answered and stop stressing about doing something wrong.
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NebulaNomad
My cousin works for NY unemployment (not posting any identifying info) and confirmed it's NET income you should report. She said reporting gross is actually incorrect and could cause issues if you're audited later.
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Freya Thomsen
Did anyone else notice they updated the certification questions recently? They're still confusing af but at least they added that new help section. Still doesn't clearly answer this question tho 🙄
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Omar Fawaz
•Yeah the 'help' is useless. Like thanks for the extra paragraph that explains nothing new 😂
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Freya Thomsen
•I know right?? Like how hard would it be to just explicitly say 'report NET for self-employment' somewhere official? The system is designed to make us fail I swear
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Chloe Martin
another day, another company promising to fix the unfixable unemployment system lol. Has anyone actually gotten their payments after using these supposedly magical services?
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Diego Rojas
•I was super skeptical too, but claimyr.com actually did what they said - got me through to an agent who fixed my claim that had been pending for 6 weeks. My payments started 3 days later.
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Anastasia Sokolov
•Same! Been waiting 2 months with no response, used their service and had my issue resolved in one call. Sometimes you just need to talk to a human.
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StarSeeker
I had this EXACT issue with my side gig selling digital prints. After research and calling, it's 100% NET income you report. Think about it logically - if you spent $400 on materials and sold items for $500, you only actually made $100. That's what unemployment cares about - what actually went in your pocket.
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Sean O'Donnell
This is why the system is so messed up!! Nobody gives a clear answer and then they wonder why people make mistakes. How are we supposed to know this stuff?? 😡
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Zara Ahmed
•For real! And then they hit you with an 'overpayment notice' later because YOU made a mistake that THEY never clarified. It's a trap.
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Sean O'Donnell
•Exactly! And good luck getting through to fix it when you make an honest mistake. The phone lines are a joke.
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Luca Esposito
I run a small web design business and collect partial UI. The official answer is you report your NET income (revenue minus expenses). Document EVERYTHING though - if they audit you, they'll want to see that your expenses were legitimate business costs.
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Nia Thompson
its def NET. my bro works at NY unemployment (he doesnt want me to say his name or anything) and he said ppl mess this up all the time. dont panic if youve been doing it wrong, just start doing it right now & if they catch it later you can explain the confusion
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Mateo Rodriguez
•Did your brother mention if they're actually checking/auditing these reports? I'm paranoid I've been doing it wrong this whole time.
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Nia Thompson
•he said they rarely audit individual claims unless theres a red flag like a huge discrepancy or someone reports you. but they CAN look back up to 6 years so keep your records straight just in case
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GalaxyGuardian
So I was about to throw my phone after 3 hours on hold when someone told me about claimyr.com and it connected me to an agent in less than an hour. The agent confirmed you report NET income for self-employment, and explained that gross income reporting is only for w2 type work. If you're struggling to get answers, seriously give it a try.
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Aisha Abdullah
•yeah right, another 'miracle solution'... what's the catch? 🙄
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GalaxyGuardian
•No catch - they just call repeatedly using an automated system that waits on hold, then alerts you when someone picks up. I was skeptical too but it worked for me when nothing else did.
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Ethan Wilson
•sauce? that sounds too good to be true with ny unemployment
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GalaxyGuardian
•Check out their video explaining how it works: https://youtu.be/Rdqa1gKtxuE - I found them through a friend who used the service. Talking to an actual human got my issues fixed in one call.
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Zainab Abdulrahman
I've been dealing with the same confusion with my small pottery business! After reading through all these responses and doing my own research, it's definitely NET income you should report. I made the mistake of reporting gross for my first few certifications and was basically cheating myself out of benefits I was entitled to. The way I think about it now - if I sell $500 worth of pottery but spent $300 on clay, glazes, kiln firing, and shipping, I only actually "earned" $200 that week. That's what unemployment cares about - your actual profit, not your total sales. I finally got through to an agent last week (took forever calling directly) and she confirmed this is correct. She also mentioned that if you've been reporting wrong, you can usually get it corrected by explaining the confusion. The system really should make this clearer though - so many people are struggling with the same question! Keep detailed records of everything - receipts, materials costs, platform fees, shipping. If they ever audit you, you'll need to prove your expenses were legitimate business costs. Good luck with your Etsy shop!
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Leslie Parker
•Thank you so much for sharing your experience! It's really reassuring to hear from someone else who went through the exact same confusion. I was starting to feel like I was the only one struggling with this. Your pottery example makes it super clear - I'm definitely going to start thinking about it that way. How did you finally manage to get through to an agent? I've been trying the regular phone line with no luck. Also, when you say they can correct past certifications, did you have to provide all your expense documentation right away or was it more of a simple adjustment?
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Taylor Chen
•@Zainab Abdulrahman This is such helpful advice! I ve'been making pottery as a hobby for years and just started selling pieces online recently. Your example about the $500 sales vs $200 actual profit really clicked for me. I ve'been so stressed about reporting this correctly since I got laid off from my teaching job last month. Did the agent give you any specific guidance about timing - like if I make a piece one week but don t'sell it until the next week, which week do I report the income in? Also curious how long the correction process took for your past certifications?
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